Riah Fashion

Order placed on April 9 and should have shipped the 18th. I've contacted the seller four times and haven't received a response as to when it will ship
I placed an order on *** where Riah Fashion Inc was selling face mask. The seller stated that orders would ship in 4 business days. I checked on the 15th and it then showed typically ships within 5 business days and showed they would ship the 18th. I reached out to Riah Fashion Inc twice and received an automated message stating they received the email and would be in contact, but never reached out. My order still shows processing. I contacted Jane, the site they sell from, and they tried contacting them twice giving them 2 business days each time to respond. Never a response. I'd like to receive my four mask or a refund for the amount I paid: $36.09