We did have her car In for repairsCustomer towed In the vehicle, was not runningThis was paid for by KAC [redacted] E was the contact personCustomer called several timesEach time customer was told she needed to contacted [redacted] at KACI contacted [redacted] at KAC and he stated customer did not contact him or turn in the paper workFinally customer did contact [redacted] and he contacted usThe repairs were then started and finished timelyThe vehicle needed a flywheel and starter to start the vehicleOnce started this vehicle needed a lot more workCustomer funds were exhausted from KACNo other funds/income was availableCustomer drove her vehicle awayWe again let her know this vehicle needed more work.About weeks later the vehicle was towed in again to complete the rest of the work [redacted] from KAC contacted us and stated funds were exhaustedWhen customer came to pick up the car it wouldn't start, again this Is why customer had It towedCustomer wanted us to help her start the car nowWe told her she would have to walt until we had a mechanic availableNext thing we notice a tow truck was here and towed it away.All repairs customer requested and authorized were done to get car runningThe rest of the repairs were not done, no funds availableNo refunds should be refundedAll funds came from KAC and not from her.Attached you will find a copy of the original work order dated 3/25/
We did have her car In for repairsCustomer towed In the vehicle, was not runningThis was paid for by KAC [redacted] E was the contact personCustomer called several timesEach time customer was told she needed to contacted [redacted] at KACI contacted [redacted] at KAC and he stated customer did not contact him or turn in the paper workFinally customer did contact [redacted] and he contacted usThe repairs were then started and finished timelyThe vehicle needed a flywheel and starter to start the vehicleOnce started this vehicle needed a lot more workCustomer funds were exhausted from KACNo other funds/income was availableCustomer drove her vehicle awayWe again let her know this vehicle needed more workAbout weeks later the vehicle was towed in again to complete the rest of the work [redacted] from KAC contacted us and stated funds were exhaustedWhen customer came to pick up the car it wouldn't start, again this Is why customer had It towedCustomer wanted us to help her start the car nowWe told her she would have to walt until we had a mechanic availableNext thing we notice a tow truck was here and towed it awayAll repairs customer requested and authorized were done to get car runningThe rest of the repairs were not done, no funds availableNo refunds should be refundedAll funds came from KAC and not from herAttached you will find a copy of the original work order dated 3/25/
Customer comes in with a Ford Street Rod, has parts from several different makes and modelsHe is asking if we can adjust his exhaust pipeThe brake pedal is hitting the exhaust manifoldWe took the customer in back and showed him the problemWe told him we can try to fix this problemWe let him know it would be around $We worked on this vehicle for hours, and he should have been charged hours labor at $per hour The brake lever hits this manifoldWe tried several ways to fabricate an exhaust pipe to work with the brake leverWe ended up with the same problem; we let him know we needed to change this manifold to get it to work properlyHe told us that he had another shop change his exhaust manifold after we called him and told him that this manifold was not the correct one because we were getting the same problem that they hadWe asked for the old parts and were informed that they had gotten rid of all of the partsWe did call him to let him know the work was completedIf he was unable to pick up vehicle we would keep it insideWe did pay our employee overtime to stay so he can pick up his vehicle after hours
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] , I explained multiple times if they could not complete the work that I would take it elsewhereI was not giving a price because I would not pay for inches of the wrong size exhaust pipe ! I took my vehicle to another shop and had it redone completely for less money with same manifolds!! I left Rhodes auto with same problem I went in withI was charged for the work you see in picsIncomplete welds and wrong pipe!!! Not to mention unsafe
I have been going to Rhodes for a number of yearsIt was my partner who suggested them after hearing from our regular guy who retiredHe has done oil changes, fixed windshield wipers, filled tires, did resets, winterized, brakes and did a major repair under carriage, like ball jointsAll was done in timely matter with courteous p/u and delivery of customerI always brag about themNow with my partner gone, they have gone over and beyond to make sure I am safeI am a senior citizenThanks guys!
We did have her car In for repairsCustomer towed In the vehicle, was not runningThis was paid for by KAC [redacted] E was the contact personCustomer called several timesEach time customer was told she needed to contacted [redacted] at KACI contacted [redacted] at KAC and he stated customer did not contact him or turn in the paper workFinally customer did contact [redacted] and he contacted usThe repairs were then started and finished timelyThe vehicle needed a flywheel and starter to start the vehicleOnce started this vehicle needed a lot more workCustomer funds were exhausted from KACNo other funds/income was availableCustomer drove her vehicle awayWe again let her know this vehicle needed more work.About weeks later the vehicle was towed in again to complete the rest of the work [redacted] from KAC contacted us and stated funds were exhaustedWhen customer came to pick up the car it wouldn't start, again this Is why customer had It towedCustomer wanted us to help her start the car nowWe told her she would have to walt until we had a mechanic availableNext thing we notice a tow truck was here and towed it away.All repairs customer requested and authorized were done to get car runningThe rest of the repairs were not done, no funds availableNo refunds should be refundedAll funds came from KAC and not from her.Attached you will find a copy of the original work order dated 3/25/
We did have her car In for repairsCustomer towed In the vehicle, was not runningThis was paid for by KAC [redacted] E was the contact personCustomer called several timesEach time customer was told she needed to contacted [redacted] at KACI contacted [redacted] at KAC and he stated customer did not contact him or turn in the paper workFinally customer did contact [redacted] and he contacted usThe repairs were then started and finished timelyThe vehicle needed a flywheel and starter to start the vehicleOnce started this vehicle needed a lot more workCustomer funds were exhausted from KACNo other funds/income was availableCustomer drove her vehicle awayWe again let her know this vehicle needed more workAbout weeks later the vehicle was towed in again to complete the rest of the work [redacted] from KAC contacted us and stated funds were exhaustedWhen customer came to pick up the car it wouldn't start, again this Is why customer had It towedCustomer wanted us to help her start the car nowWe told her she would have to walt until we had a mechanic availableNext thing we notice a tow truck was here and towed it awayAll repairs customer requested and authorized were done to get car runningThe rest of the repairs were not done, no funds availableNo refunds should be refundedAll funds came from KAC and not from herAttached you will find a copy of the original work order dated 3/25/
Customer comes in with a Ford Street Rod, has parts from several different makes and modelsHe is asking if we can adjust his exhaust pipeThe brake pedal is hitting the exhaust manifoldWe took the customer in back and showed him the problemWe told him we can try to fix this problemWe let him know it would be around $We worked on this vehicle for hours, and he should have been charged hours labor at $per hour The brake lever hits this manifoldWe tried several ways to fabricate an exhaust pipe to work with the brake leverWe ended up with the same problem; we let him know we needed to change this manifold to get it to work properlyHe told us that he had another shop change his exhaust manifold after we called him and told him that this manifold was not the correct one because we were getting the same problem that they hadWe asked for the old parts and were informed that they had gotten rid of all of the partsWe did call him to let him know the work was completedIf he was unable to pick up vehicle we would keep it insideWe did pay our employee overtime to stay so he can pick up his vehicle after hours
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] , I explained multiple times if they could not complete the work that I would take it elsewhereI was not giving a price because I would not pay for inches of the wrong size exhaust pipe ! I took my vehicle to another shop and had it redone completely for less money with same manifolds!! I left Rhodes auto with same problem I went in withI was charged for the work you see in picsIncomplete welds and wrong pipe!!! Not to mention unsafe
I have been going to Rhodes for a number of yearsIt was my partner who suggested them after hearing from our regular guy who retiredHe has done oil changes, fixed windshield wipers, filled tires, did resets, winterized, brakes and did a major repair under carriage, like ball jointsAll was done in timely matter with courteous p/u and delivery of customerI always brag about themNow with my partner gone, they have gone over and beyond to make sure I am safeI am a senior citizenThanks guys!