Rhino Linings of Delaware & Auto Style Inc.

Review: they mounted and balanced 4 tires-one side of car-thread was going toward the back of car.on the other side of car-thread was going toward the front of car-all 4 tires thread on outside of tires did not match.Desired Settlement: change the other 2 tires on one side of vehicle to match the thread on the other side

Business

Response:

To Whom it May Concern:

My name is [redacted], and I am a sales representative here at Rhino Linings of Delaware. I am writing in reference to complaint # [redacted] scheduled for us to install tires that he supplied us. We installed them at his request. He called several minutes after leaving, stating that 2 of his tires were installed backwards. I asked him to stop back over so we could take a look at them. Our tire technician went outside and talked to [redacted] about the issue, and explained to him that the tires are asymmetrical tires, meaning they can be mounted either way, they are not directional tires, meaning they had to be mounted only in one direction. At that time, we thought [redacted] was good with the situation, because he left happy. We didn't know he was still upset until we received a notification from the Revdex.com stating he was not happy. At the time we received it, I contacted [redacted] again, and asked him to please let us refund his money. [redacted] then got upset, and was angry, using language, stating he just wanted the tires on right, which I again explained to him were on right, but we would be glad to refund his money, and fix what ever it was that he thought was not right. We then scheduled him an appointment for Saturday, June 7th, at noon. He did not come in for that appointment, and we have not heard from him since then. We have tried to contact the Revdex.com on three different occasions; once while they were out on lunch break, once they were out for some kind of training, and once was after hours, and I couldn't leave a message.

Thanks,