Rgis Inventory Specialists

The customer actually ordered a set from a special sale that was advertised as About Excellent and better conditionThis is a midrange grade that can contain corner damage, marked checklists, and cutting flaws to the cardsWe do advertise a set in the condition the customer claims he ordered, but that sets costs nearly $moreThe condition is very clearly stated on the catalog page that is attached and the page from our website where he ordered the set (which can be viewed here: [redacted] We are always willing to work with our customers on any disagreements over grading, and do include the option to return any card or set if it does not meet customer satisfactionInstead of working with us, this customer called and emailed us with profanity filled tirades and did not allow us to even try to fix any problem he had with the setIf he wanted to, he could have returned the set for a full refund, or we could have worked something else outHe was clearly not interested in any of thatIf you would like a copy of his profanity-filled email, we can forward that to you as wellI have also attached the page of our catalog which lists our return policy, which is also outlined on our website here: [redacted] We would have been more than willing to assist this customer to make sure he was satisfied with his purchase, but again, he was not interested in that

The customer actually ordered a set from a special sale that was advertised as About Excellent and better condition. This is a midrange grade that can contain corner damage, marked checklists, and cutting flaws to the cards. We do advertise a set in the condition the customer claims he ordered, but...

that sets costs nearly $150 more. The condition is very clearly stated on the catalog page that is attached and the page from our website where he ordered the set (which can be viewed here: [redacted].  We are always willing to work with our customers on any disagreements over grading, and do include the option to return any card or set if it does not meet customer satisfaction. Instead of working with us, this customer called and emailed us with profanity filled tirades and did not allow us to even try to fix any problem he had with the set. If he wanted to, he could have returned the set for a full refund, or we could have worked something else out. He was clearly not interested in any of that. If you would like a copy of his profanity-filled email, we can forward that to you as well. I have also attached the page of our catalog which lists our return policy, which is also outlined on our website here: [redacted]. We would have been more than willing to assist this customer to make sure he was satisfied with his purchase, but again, he was not interested in that.