Rey's Restaurant

Initial Business Response / [redacted] (1000, 8, 2017/04/25) */ To Whom it may Concern, We understand a customer had recently come in for a manicure shellac and had a problem with our serviceShe was dissatisfied with her nails and claimed the owner ignored her complaint, but the owner had already acknowledged and therefore fixed her nailsThe lady also mentioned that she was still unhappy after the owner had repaired the nails, but she did not specifically name a way to fix them, according to her claimed licensed abilityThe customer did not go into extended detail about the nail "lifting"We did not understand this term because the owner with a nine year licensed career had patched up her nails therefore her vocabulary was elucidativeIt was recommended that she discessed a possibility of a refund or a full redo after her nails were finishedWith full willingness and content, we offered her a full refund if and only if we were to see her nails in personWe also provide free service to fix nails (if it was done from our shop), a luxury most salons do not provideThe Msdenied stating her reason of far travels and inconvenience although she did mention once that her work was located around the Fort Wayne area close to our salonIt was never mad clear of why she had made the long journey an hour away from her house to Star NailsWe also acknowledged her request to deliver an electronic image, but unfortunately due to the nature and unreliable ways of technology we cannot accept a electronic image as solid evidenceThere is no guarantee of natural forces and or minor personal dents that can occur in three days (seventy two hours)Seeing her set of nails in person would greatly settle the disputes quicker and easierAlthough the complaint of the other workers and their English capabilities does not apply to our current situation we are happy to respond to themThe phone was passed [redacted] multiple employees was due to the fact that er stated that a refund required her attendanceThe customer was persistent on her stand, which is understandable, but we could not agree on a compromiseWe felt other voices would perhaps better ease and clear the situation but unfortunately it left her with a negative experienceAlthough we were not clear weather an employee had his or her shoes off, but it was referred that the atmosphere was most likely die to eight 0"clock being the start of closing timeThe lady did return to our shop after filing a complaint to Revdex.com to collect her refundHer nails were taken off but her attendance was appreciated and her money was refundedWe apologize for the perceived unprofessionalism and inconvenience it caused for her and other involved parties Sincerely, Star Nails

I wanted to let you know the dispute has been resolvedYou can close the case
Thank you!

Initial Business Response /* (1000, 8, 2017/04/25) */
To Whom it may Concern,
We understand a customer had recently come in for a manicure shellac and had a problem with our serviceShe was dissatisfied with her nails and claimed the owner ignored her complaint, but the owner had already
acknowledged and therefore fixed her nailsThe lady also mentioned that she was still unhappy after the owner had repaired the nails, but she did not specifically name a way to fix them, according to her claimed licensed abilityThe customer did not go into extended detail about the nail "lifting"We did not understand this term because the owner with a nine year licensed career had patched up her nails therefore her vocabulary was elucidativeIt was recommended that she discessed a possibility of a refund or a full redo after her nails were finishedWith full willingness and content, we offered her a full refund if and only if we were to see her nails in personWe also provide free service to fix nails (if it was done from our shop), a luxury most salons do not provideThe Msdenied stating her reason of far travels and inconvenience although she did mention once that her work was located around the Fort Wayne area close to our salonIt was never mad clear of why she had made the long journey an hour away from her house to Star NailsWe also acknowledged her request to deliver an electronic image, but unfortunately due to the nature and unreliable ways of technology we cannot accept a electronic image as solid evidenceThere is no guarantee of natural forces and or minor personal dents that can occur in three days (seventy two hours)Seeing her set of nails in person would greatly settle the disputes quicker and easierAlthough the complaint of the other workers and their English capabilities does not apply to our current situation we are happy to respond to themThe phone was passed ** multiple employees was due to the fact that er stated that a refund required her attendanceThe customer was persistent on her stand, which is understandable, but we could not agree on a compromiseWe felt other voices would perhaps better ease and clear the situation but unfortunately it left her with a negative experienceAlthough we were not clear weather an employee had his or her shoes off, but it was referred that the atmosphere was most likely die to eight 0"clock being the start of closing timeThe lady did return to our shop after filing a complaint to Revdex.com to collect her refundHer nails were taken off but her attendance was appreciated and her money was refundedWe apologize for the perceived unprofessionalism and inconvenience it caused for her and other involved parties
Sincerely,
Star Nails