Rewards Processing Center/MagsFor Miles

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As Mags 4 Miles suggested, I did end up switching to USPS delivery from the Wall Street Journal directly!
Sincerely,
[redacted]

July 22, 2016     [redacted] Complaint Consultant Revdex.com  29 Berlin Road Cromwell, CT 06416       Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear Ms. [redacted]:     I write in response to the inquiry registered with your office by consumer [redacted] [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that Mr. [redacted] placed an order for The Wall Street Journal through our program when he accepted our promotional offer, which was presented by Delta Airlines.  The offer allowed him to receive one term of his magazine selections for a points paid subscription. On July 12, 2016, Mr. [redacted] contacted our customer service center via our online website and stated he was not receiving all of his issues to his subscription to The Wall Street Journal. We took the liberty of contacting the publisher and they confirmed that Mr. [redacted] should receive his next issue by July 20, 2016. Also, the publisher has extended his account for the three missed issues. We responded to Mr. [redacted] via email on July 19, 2016. If Mr. [redacted] still does not receive his subscription, I would request that he please contact me directly at ###-###-####.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service Tell us why here...

June 1, 2017     [redacted] Business & Consumer Relations Revdex.com  3703 West 6200 South Salt Lake City, UT 84129     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear Ms. [redacted]:     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Despite multiple searches, we regret that we cannot locate Mr. [redacted]’s account in our system with the information provided in his complaint.  In the spirit of goodwill, we have placed a complimentary order for The Wall Street Journal on June 1, 2017 as Mr. [redacted] has indicated that he submitted his order online. The publisher has confirmed he should receive his first issue on June 3, 2017.  We apologize for the unsatisfactory experience Mr. [redacted] had with our company. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at (203) 391-0630. Sincerely yours,   David K[redacted] Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]