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Revive Your Lawn

4828 S Lawndale Ave, McCook, Illinois, United States, 60525-3107

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Revive Your Lawn Reviews (%countItem)

Patrick Chlada inspected a broken drain tile and told me he could repair the drain tile and fix the flooding it caused. As Patrick undertook the work, it became clear he was not knowledgable nor competent in drainage to the point of blatant fraudulence. Instead of being honest and refunding the partial payment that was remitted, Patrick proceeded to butcher my house and lawn. I agreed to let him attempt to fix the gave him several opportunities, however, he only created more damage to my house and property. He even used duck tape to connect the pvc piping to my house! Further, he keeps sending me invoices for the final payment, though he is incapable of finishing it properly and professionally! He also frequently referenced my age, as if being a senior citizen is something to be ashamed of! I think he was trying to take advantage of me since I am a senior.

I met with one of their employees sometime in May. The gentleman came to our house and suggested that we needed the following items: detaching, power raking/ overseeding, spring clean up, 5 applications of fertilizer/weed/ grub control and mulch application. We entered into a contract with a grand total of $1240. I made a down payment. The crew came and did spring cleanup, dethatching and mulch application sometime in June. I was told that a fertilization and weed prevention application had been done.

In the weeks following that I contacted the same gentleman because I wasn't seeing any results of the dethatching and overseeding. In fact the lawn was more patchy than before and over run with weeds like never before. They did not cover all of the areas in the front lawn. I went ahead and made another payment trusting that they would come and fix the issues after talking to him several times (after leaving several messages with the nice receptionist named Patty and texts) and being reassured it would get done. He said the fertilizer and weed prevention they used this time was not great and they are changing the brand. He promised to do something about it that week.

After that conversation I didn't hear from him for two weeks so I called and found out the gentleman had been fired sometime in late July-early August. I gave them another chance after speaking to the owner and getting another reassurance. Still no action. Left more messages with Patty and she said she sent a detail email for the owner last week. I haven't heard back since. To date I have paid $1105 and summer is coming to an end. My lawn is the worst one on the block.

After my last review the owner of the company finally called me and left a voicemail "let's figure this refund out". The calls would always be while I am at work and when I called back he would be out on a job. I finally answered at work -first he apologized for the way the fired employ

Revive Your Lawn Response

We performed the work contracted, which did not include weed control. The contracted product was 100% organic program that is not a quick fix plan. Contract details below.
As far as billing:200 We billed for spring cleanup 200. no problems there.195 Fertilizer program (organic) 325 of which we did 195.185 Overseeding did in spring. We do not refund, all it needed was water to germinate. 225 Dethatching - was done. There was little to no thatch when I was there. If the seed was watered this would have greatly increased the germination rate.345 Mulch - was done. Total 1150. You paid 1105. Balance to Revive Your Lawn 45.00. I did not charge you the additional 120.00 for the extra yard of mulch that you already paid for. Consider that credited because you stated that it wasnt in the contract and you were not informed. I dont have a record of the team or Nick informing you. I just wanted to clarify that all the items you are requesting a refund for are non-refundable items according to our contract.
There is no grounds for any refund however because the communications issues and the integrity of our company, I will refund a settlement amount of $300.00. In exchange I expect the issue to be dropped and for you to remove both the Revdex.com and any other reviews that include defamation and/or slander. If that is something you agree to then please agreed and I will issue a check today. Also follow the advice I sent in my previous email with the next guy, and you can have a good lawn. Thanks and I am really sorry this did work out.

Customer Response

Complaint: ***

I am rejecting this response because:
Hi, I just got an email mail from Revdex.com saying that my complaint has been closed because you didn’t get a response from me about where I was satisfied with the resolution. However, I did contact Revdex.com to inform you that the seller contacted me privately and offered 300 asking me to take down my reviews. I’m obviously not satisfied with that proposed resolution. Please advise.

Revive Your Lawn Response

Hi ***

I am sorry, my guys worked hard performing the work orders that you contracted with me. according to our agreement, you still owe us $65. I am really starting to feel that you are taking advantage of us. My final offer is 265, which means I will send a $200 check to you because of your dissatisfaction. I will require that the defamation be removed from all public rating sites.

Because I am trying to help you in the future, instead of a non-weed control organic program, I suggest a traditional program with weed control. When we dethatch your lawn and seed it. The seed you chose and our guys installed takes 21 days to germinate. if you are unable to water for that amount of time there are some grasses that take only 7 days. Or another option is to rent a watering system, we rent one that is on a timer, and doesnt need any attention.

I hope that helps and I wish you the best.

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Address: 4828 S Lawndale Ave, McCook, Illinois, United States, 60525-3107

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