Revival Cycle

Mr [redacted] is correct in that he was notified the day after his order that the M unit he was purchasing was on back orderWe were expecting these to come in 7-day and they were delayed in coming to us from GermanyAs a result I could not give Mr [redacted] an exact date of deliveryThe units came in to our facility on and we shipped his unit out to him the same dayUSPS Tracking number [redacted] we also sent mr [redacted] some extra things to make up for the delay, along with our sincere apology

Complaint: ***
I am rejecting this response because:Well, days laterThe order is finally in my handsBut I feel like these guys have taken me as a jokeTerrible customer service due to late repliesPlus they included useless items with my package$spent and 30+ days to get this package, these guys decided to use the cheapest and slowest shipping methodI know this because I use the same software to ship products domestic and internationally at workI've included a photo but they included pencils, a screwdriver, cup holder and stickersI was happy in the beginning, excited to receive my order that I asked for stickers to put on my tool boxNow it doesn't even belong there. I've attached a photo of what I received days later from the day of placing the order. I honestly don't even know what options I have anymoreThey seem to offer useless things and treat customers horribly.
Regards,
*** ***

Mr [redacted] is correct in that he was notified the day after his order that the M unit he was purchasing was on back order. We were expecting these to come in 7-10 day and they were delayed in coming to us from Germany. As a result I could not give Mr [redacted] an exact date of delivery. The...

units came in to our facility on 9.1.2016 and we shipped his unit out to him the same day. USPS Tracking number [redacted] . we also sent mr [redacted] some extra things to make up for the delay, along with our sincere apology.

At this point contact me directly and I can help you resolve this to your satisfaction. I tried to give you some extra stuff with your order as a gesture of good will, I'm sorry you didn't see it that way. You now have the product you ordered and I'm sorry that it was delayed.If I can do anything to help you feel better about doing business with us please email me at [redacted]