Revitalize

To  [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers...

have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.  According to our records, customer ordered our Skin Cream product on a 14 day trial basis back on 04/26/2017 and paid the shipping and handling fee of  $4.95.The trial expired on 05/10/2017 and due to the fact that the customer didn’t cancel they  were charged  $89.95 for the original shipment.Customer had contacted our Customer Service on 05/10/2017 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Unfortunately, the customer’s account has been flagged as a chargeback for the disputed charges.At this time the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revitalize is a huge scam and their response is completely inaccurate. I have my conversation with "[redacted]" recorded. I also have the emails I sent to this company. In all three of my calls, I clearly indicated I did not want their piece of crap product. I was also very clear about canceling the order before it was shipped to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To [redacted] :Thank you for mediating this consumer complaint from the customer, Case Number: [redacted].This instance has been noted by the company.The Company strives to make sure that the thousands of customers who purchase on a monthly basis are 100% satisfied, thus takes consumer complaints...

very seriously. Before customers commit to the 14 day free trial, they are required to read the terms and conditions clearly explaining that if they do not cancel their trial within 14 days of the order, they will be charged for the full product price and will remain enrolled on a monthly subscription to receive product, until they cancel.  Customers are required to check the T&C's box, confirming these they have been read & agreed to Terms & Conditions, before a purchase is permitted.  Company’s websites contain fully compliant and explicit terms & conditions on all pages & footer links of websites. Customer service phone numbers & emails are also provided on product labels.  They are also provided on their credit card statement transactions.  A emailed confirmation receipt containing our  Customer Service phone number & an email is also provided, after each purchase.  This ensures customers can always reach a live agent via multiple channels & sources of that info provided.According to the Company's records, the customer ordered our products on a 14 day trial basis back on 03/20/2017 and paid the shipping and handling fees of $4.95 and $4.99. The trial expired on 04/03/2016 and due to the fact that the customer didn’t cancel they were charged $89.95 and $88.10 on 04/03/2016 for the original shipments. Due to the auto ship program the customer was billed the following month for new shipments,  $89.95 and $88.10 on 05/03/2016.The following month on 06/03/2017 the customer was billed again for new shipments , $89.95 and $88.10 .The following month on 07/03/2017 the customer was billed again for new shipments , $89.95 and $88.10 .Customer had called to cancel on 07/20/2017,which we immediately cancelled.However the Company understands the customer’s concerns and will be issuing credits as a courtesy for the following charges, $89.95 and $88.10 charged on 07/03/2017,$89.95 and $88.10 charged on 06/02/2017, $89.95 and $88.10 charged on 05/03/2017.Here are the refund confirmations: $88.10 Trans-ID: [redacted] 07/20/2017$89.95 Trans-ID: [redacted] 07/20/2017$88.10 Trans-ID: [redacted] 07/20/2017$89.95 Trans-ID: [redacted] 07/20/2017$88.10 Trans-ID: [redacted] 07/20/2017$89.95 Trans-ID: [redacted] 07/20/2017Refunds should reflect on customer’s account within 3 to 5 business days. Please relay this information to the customer and feel free to let the Company know should you have further questions. Again, the Customer has been Refunded & thus this issue has been resolved.

To [redacted]: Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our Skin Cream product on a 14 day trial basis back on 02/18/2017 and paid the shipping and handling fee of  $4.95.The trial expired on 03/04/2017 and due to the fact that the customer didn’t cancel they  were charged  $89.95for the original shipment.Due to no cancellation the autoship program took effect.The following month on 04/04/2017 the customer was charged $89.95 for a new shipment of Skin Cream.The following month on 05/04/2017 the customer was charged again $89.95 for a new shipment of Skin Cream.On 05/17/2017 we received a letter from our customer requesting cancellation.Our Customer Service immediately honored the customer’s request and cancelled the customer’s account.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund,$89.95 for the Skin Cream charged on 05/04/2017 for any misunderstanding when placing the order. Here is the refund confirmation:$89.95 Trans ID:[redacted] 05/23/2017. Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers...

commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.  According to our records,customer ordered our Skin Cream on a 14 day trial basis back on 04/11/2017 and paid the shipping and handling fee of $4.95.The trial expired on 04/25/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged $89.95 for the original shipment on 04/25/2017.Due to the auto ship program the following month on 05/25/2017 the customer was charged $89.95 for a new shipment of Skin Cream. Customer contacted our Customer Service on 05/31/2017 and requested for the subscription to be cancelled,which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds $89.95 for the charge on 04/25/2017 and $89.95 for the Skin Cream charged on 05/25/2017 for any misunderstanding when placing the order.Here are the refund confirmations: $89.95 Trans ID:[redacted] dated 06/07/2017.      $89.95 Trans ID:[redacted] dated 06/07/2017. Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] : Re: [redacted] ID:[redacted] We apologize for any confusion.However as previously mentioned the customer has already been refunded in full.The customer will not required to return the product nor will the customer be charged any additional fees. We appreciate your understanding and hope the clarification has now resolved your complaint. Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers...

commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our Skin Cream and Eye Cream on a 14 day trial basis back on 01/09/2017 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 01/23/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/23/2017 $89.95 for the Skin Cream and $88.10 for the Eye Serum. Customer contacted our Customer Service on 01/30/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 01/23/2017,$89.95 for the Skin Cream and $88.10 for the Eye Serum for any misunderstanding when placing the order.The $88.10 has been refunded back to the customer’s account and the $89.95 will be issued via check. Refunds should reflect within 3 to 4 weeks.Please relay this information to our customer and feel free to let us know should you have further questions.

To  [redacted]: Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our product the Revitalize Skin on a 14 day trial basis back on 08/25/2016 and paid the shipping and handling fee of  $4.95 . The trial expired on 09/08/2016 and due to the fact that the customer didn’t cancel they  were charged $89.95 for the original shipment.Customer contacted our Customer Service on 09/23/2016 and requested for her subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 09/08/2016 for the Revitalize Skin in the amount of $89.95 for any misunderstanding when placing the order. Here is the refund confirmation:$89.95 Trans ID:[redacted] dated 10/13/2016. Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers...

commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 03/12/2017 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 03/26/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/26/2017 $89.95 for the Skin Cream and $88.10 for the Eye Serum.Customer contacted our Customer Service on 03/28/2017 and went through our automated system (did not speak to an agent) cancelled the subscription and opted to keep the product instead of returning it. On 04/03/2017 the customer’s account was flagged as a chargeback for the disputed charges. Unfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions.We appreciate your understanding.Please feel free to let us know should you have further questions.

To [redacted]:  Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are...

given the terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that our company’s website and products make no claims or references to an endorsement of any kind. Our company’s website contains fully compliant and explicit terms and conditions within all pages of website. The reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsources. This instance has been noted by the company.According to our records, customer ordered our product ( the Skin Cream ) on a 14 day trial basis back on 05/10/2017 and paid the shipping and handling fee of $4.95. The trial expired on 05/24/2017 and due to the fact that the customer didn’t cancel they were charged $89.95 for the original shipment. Customer contacted our Customer Service on 06/13/2017 and requested for her subscription to be cancelled, which we did. However, we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 05/24/2017 for the Skin Cream in the amount of $89.95 for any misunderstanding when placing the order. Here is the refund confirmation: $89.95 Trans ID:[redacted] dated 06/19/2017.  Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer, Case Number:[redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.  According to our records, customer ordered our product the Revitalize Skin on a 14 day trial basis back on 09/14/2016 and paid the shipping and handling fee of  $4.95. The trial expired on 09/28/2016 and due to the fact that the customer didn’t cancel they  were charged $89.95 for the original shipment.Customer had contacted our Customer Service on 10/11/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a a full refund of $89.95 for the Revitalize Skin which the customer accepted.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:[redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by [redacted]ing the T&C check-boxes.According to our records, customer ordered our products (the Revitalize Skin and the Renew Eye) on a 14 day trial basis back on 08/21/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 09/04/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/04/2016 $89.95 for the Revitalize Skin and $88.10 for the Renew Eye. Due to no cancellation the autoship program took effect. The following month, on 10/04/2016 the customer was charged again for both products in the amount of $89.95 for the Revitalize Skin, $88.10 for the Renew Eye, and shipped out two more products. Customer contacted our Customer Service on 10/11/2016 and requested for the subscription to be cancelled, which we did.Customer then requested a refund. Our customer service has issued a courtesy refund of $31.48 for the Revitalize Skin and a courtesy refund of $30.80 for the Renew Eye charged on 10/04/2016 which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $58.47 charged on 10/04/2016 and a full refund for the charge on 09/04/2016 for the Revitalize Skin in the amount of  $89.95 for any misunderstanding when placing the order. We will also be providing the remaining refund of $57.30 charged on 10/04/2016 and a refund for the charge on 09/04/2016 for the Renew Eye in the amount of $88.10. Here are the refund confirmations:$89.95 Trans ID:[redacted] dated  10/20/2016.      $88.10 Trans ID:[redacted] dated 10/20/2016.$58.47 Trans ID:[redacted] dated 10/20/2016.$57.30 Trans ID:[redacted] dated 10/20/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers...

commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 03/31/2017 and paid the shipping and handling fees of $4.99 and $2.95.Additional to trial orders the customer also added our Vitamin C Serum fir $19.99.On 04/04/2017 the customer contacted our Customer Service and asked to return the Vitamin C Serum,which we immediately honoured and provided the customer with an RMA(Return Merchandise Authorization) to return for a refund. On 04/12/2017 our Customer Service provided the customer a full refund $19.99 for the Vitamin C Serum.On 04/14/2017 the customer’s trials ended and due to the fact the customer did not cancel they were subsequently charged for the original shipments on 04/14/2017 $89.95 for the Skin Cream and $88.10 for the Eye Serum.Customer contacted our Customer Service on 04/16/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refunds for the charges on 04/14/2017,$89.95 for the Skin Cream and $88.10 for the Eye Serum for any misunderstanding when placing the order. Here are the refund confirmations:Refunded - $88.10 Trans-ID: [redacted] dated 05/24/2017.      Refunded - $89.95 Trans-ID: [redacted] dated 05/24/2017. Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.