Revine Eye Cream

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I signed up for a TRIAL order #and paid $1.95, $& $totaling $on 9/28/The only information about the products was a PACKING LIST with the following Aqua Refine Serum & Revine Eye Cream .On 10/13/my checking account was charged $I called three different customer service people who said that I am stuck with the charges because I didn't cancel right awayI spoke to [redacted] C at 877-493-As of today, 11/24/I'm still at a loss of They responded to a message from Andrew Turner @ Revdex.com serving San Diego, Orange & Imperial counties on 11/15/The company said that a refund dated 11/15/for the $would be provided in 3-business days TRANS ID : [redacted] I never received my refundThat is why I'm writing back to you Regards, [redacted]

Tell us why here To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously Before customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our Skin Cream and Eye Serum on a day trial basis back on 01/26/and paid the shipping and handling fees of $and $The trial expired on 02/10/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/10/$for the Skin Cream and $for the Eye SerumDue to no cancellation the autoship program took effect.The following month on 03/10/the customer was charged for a new shipment,$for the Skin Cream and $for the Eye Serum.Customer contacted our Customer Service on 03/12/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds for the charges on 03/10/2017,$for the Skin Cream and $for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID: [redacted] dated 04/05/ $Trans ID: [redacted] dated 04/05/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 03/10/and paid the shipping and handling fees of $and $4.95.The trial expired on 03/25/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged $for the original shipments on 03/25/2017.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund $for the charge on 03/25/for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID:*** dated 04/19/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** ***Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our face cream and eye serum on a day trial basis back on 09/28/and paid the shipping and handling fees of $and $The trial expired on 10/13/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipment on 10/13/2017: $for the face cream.The customer contacted our Customer Service on 10/13/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 10/13/2017: $for the face cream for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID: *** dated 11/15/ The refund should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:Thank you so much for you help. They refunded my money that was charged on my account. It is so refreshing to know that the Revdex.com is here for the consumer. Thank you so much!!!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To   [redacted]  :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously....

Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 03/14/2017 and paid the shipping and handling fees of $5.95 and $4.95.The trial expired on 03/29/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/29/2017 $98.66 for the Skin Cream and $97.43 for the Eye Serum.Due to no cancellation the autoship program took effect. The following month on 04/29/2017 the customer was charged for new shipments, $98.66 for the Skin Cream and $97.43 for the Eye Serum.Customer contacted our Customer Service on 05/04/2017 and requested for the Skin Cream subscription to be cancelled,which we did.The following month on 05/29/2017 the customer was charged $97.43 for a new shipment of Eye Serum.On 06/02/2017 our customer contacted our Customer Service and requested that the Eye Serum subscription be cancelled,which we immediately cancelled. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund,$97.43 for the Eye Serum charged on 05/29/2017 for any misunderstanding when placing the order.Here is the refund confirmation: $97.43 Trans ID:[redacted] dated 06/07/2017.  Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I signed up for a TRIAL order #481750 and paid $1.95, $4.95 & $5.95 totaling $12.85 on 9/28/2017. The only information about the products was a PACKING LIST with the following Aqua Refine Serum & Revine Eye Cream .On 10/13/2017 my checking account was charged $89.50. I called three different customer service people who said that I am stuck with the charges because I didn't cancel right away. I spoke to [redacted] C at 877-493-5827 As of today, 11/24/2017 I'm still at a loss of 89.50 They responded to a message from Andrew Turner @ Revdex.com serving San Diego, Orange & Imperial counties on 11/15/2017 The company said that a refund dated 11/15/2017 for the $89.50 would be provided in 3-7 business days TRANS ID : [redacted] I never received my refund. That is why I'm writing back to you.
Regards,
[redacted]

Tell us why here...         To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously....

Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 01/26/2017 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 02/10/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/10/2017 $98.66 for the Skin Cream and $97.43 for the Eye Serum. Due to no cancellation the autoship program took effect.The following month on 03/10/2017 the customer was charged for a new shipment,$98.66 for the Skin Cream and $97.43 for the Eye Serum.Customer contacted our Customer Service on 03/12/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing  full refunds for the charges on 03/10/2017,$98.66 for the Skin Cream and $97.43 for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:$98.66 Trans ID:[redacted] dated 04/05/2017.      $97.43 Trans ID:[redacted] dated 04/05/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on  08/05/2017 and paid the shipping and handling fees of $[redacted] and $[redacted].Customer contacted our Customer Service on 08/05/2017 and requested for the Eye Serum to be cancelled, which we immediately did.However on 08/28/2017 the trial for the Skin Cream expired and due to the fact that our customer did not cancel their Skin Cream trial they were subsequently charged for the original shipments on $[redacted].Customer contacted our Customer Service on 08/30/2017 and requested for the Skin Cream subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a refund for the charge on 08/28/2017, $[redacted] for any misunderstanding.Here is the refund confirmation:$[redacted] Trans ID:[redacted] dated 09/29/2017.      Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.