Revamped Resumes Reviews (%countItem)
Revamped Resumes Rating
Address: Unknown, Upper Darby, Pennsylvania, United States, 19082
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I paid for 5 deliverables: A master resume, a keyword tailored ATS-scored resume based on 1 job description, a customized cover letter, an optimized LinkedIn profile, and some video instructions. My master resume was started but it was never completed, and I didn’t receive any of the other deliverables.
When I engaged Victoria (CEO) in June, I told her I was heading overseas for 4 months and would have limited availability to work on my resume until I returned home in September. She did not indicate this would be a problem. While I was overseas, I had limited access to Internet/computer, but we tried to work on my resume. However, I experienced continual quality issues like version mix-ups, ignored/missed edits/comments/questions, poor quality of work (run on sentences, not understanding my job, etc.) When I raised these issues, I felt ignored and was continually pushed onto the ‘next version’.
In October, Victoria acknowledged the issues, and said we would start the process over again with my original resume. But after the 1st round of revision on this ‘do-over attempt’, there were again problems; my resume revisions on page 1 had been entirely ignored/missed! When I pointed this out, Victoria abandoned me as a client, citing ‘too many delays since June’ and ‘spending too many hours on this project’.
After communicating my shock at this, her team said they would provide me with deliverables #3 & 4, but these had to be done immediately within a few days as they were closing down for Christmas, and it was my last chance to get this done. I questioned how they would create these deliverables without having a completed master resume but they never responded.
I haven’t received a usable revamped resume nor any of the other deliverables. I have requested a fair and partial refund several times. Victoria has indicated a ‘no refund policy’ and said they used up my money working on multiple versions of my resume. She refuses to acknowledge all the quality issues on her end which ate up that budget.
This client chose to ignore all parameters of the project to which she agreed. She violated stated time constraints, stated deliverables, a stated 30-day project completion policy, and others. The project began with the client agreeing to a SoW (statement of work or project scope). She knew the rules and deadlines, yet blatantly dragged the project out for 9 months (should have been completed in 30 days.). We spoke with her several times by phone to straighten out the issues yet she continued to complain and ignore our policies. The SoW clearly stated we do not provide refunds at any time for any reason. ( I refer the client back to the Action Plan on this point.) Even if we did offer refunds, this client would not be owed a refund for the other reasons stated.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The company’s feedback is blatantly and knowingly
untrue. I have numerous emails proving this plus the statements in my original complaint.
(Please let me know where I can submit all the email proof if this will help).I did NOT agree to a 30-day completion; it would
have been impossible for me to agree to 30 days knowing I was just about to embark
on a 4-month overseas trip with little access to computer and Internet. The CEO
was aware of this prior to taking on my business as we discussed this during my
initial meeting. She was agreeable to the situation, and took my payment quite readily
with this understanding. She explicitly said that the 30-day turnaround would not
apply to me given my situation.My delays were expected up front because of
my trip, but there were many delays on the company’s end. I didn’t receive my first
version of a resume until 10 days after I engaged the company. According to them,
this should have taken 5 days. (I then departed on my trip.) The next version took
3.5 weeks (which was fine by me because I couldn’t dedicate much time to it since
I was on my trip). You can see that this company cannot fault me for meeting a 30-day
completion when they themselves agreed to my unique situation plus turned things
around slowly.The PRIMARY issue here is that during the time
we were working on my resume, there were numerous quality issues and problems which
I communicated to the company and which were ignored or brushed aside as they pushed
me onto the next versions; which I could not accept. When I returned from my overseas trip, I spoke
with the CEO about my concerns, and she agreed to start the whole process over from
scratch because of all the quality issues I experienced. It took 3 weeks for me
to receive my first version; not 5 days as their Action Plan states. And even with
this ‘start over process’ my resume was once again fraught with major quality issues;
feedback and edits that were completely ignored or missed. The company may have a no refund policy, but
I would expect that this policy assumes the client has received the services it
paid for, which I didn’t. I would expect any decent company to, at the very minimum,
partially refund a client who experienced such poor service, poor communication,
and no deliverables.
Regards