Retrogression

This is NOT a customer oriented shop, maybe their brick and mortor store has a better experience, dont know and dont care. Their online business is a we'll-get-to-it-when-we-feel-like-it type of operation. They claim a 1-3 business day period to process, ship and provide tracking numbers. False on multiple accounts.

Ordered a chainring on a wednesday, waited 3 days, checked for tracking number, nothing. Decided to check out ther FAQ to see if maybe im missing something, I wasnt.

I emailed Retrogression the next Saturday (3rd day after order was placed) and asked when my order would be shipped. I got NO response via email. Never recieved a tracking number that day, either.

Now, mind you, this "business", claims to NOT ship things on Mondays. So, that means the earliest I can expect the package to be shipped would be by tuesday, a total of 6 days after I placed my order.

Flash forward to 3 more emails that went unanswered.

I finally recieved my chainring, 3 weeks and 4 days later. None of my emails were ever answered. While waiting for this "business" to get around to being responsible and shipping orders, I simply went to another online retailer, ordered the same chainring and had it here 4 days after ordering it. Thats how things work in 2019.

Good job, Retrogression. Pityfully pathetic customer service/shopping experience.

To retrogression's owners, nobody expects your company to be like amazon, in regards to shipping times, however when a paying customer gives you their hard earned money....you dont hold the bag for weeks and dont respond. Thats shady and would never happen in real life brick/mortor stores, so why do you think its acceptable to do this online?

You moved, you got your fancy new location, you guys seem to have revamped alot of things, maybe now its time to actually have a PROPER online store that can be respected.

This is the type of customer service that will bring down your company.