Retro Philly

I ordered a shirt on 2-24. It’s now 3-4 and I haven’t received the shirt or tracking info. I’ve emailed and called and left a message (nobody answers.) My next step will be having my credit card company do a chargeback. It’s a shame because they have some nice items.

I ordered from this company for the first time this week and their service has been top notch. They promised to get me a shirt as a Father’s Day Gift by midweek and it was already delivered to my door today. Also because I wasn’t sure which size to order, they brought both sizes and included an envelope to mail back the one that doesn’t fit. Customer Service does not get much better. I will definitely be ordering from them again. I am not able to understand any negative reviews about this company. They even took the time to send informative emails answering all of my questions. Don’t hesitate to order from them.

I order an item from this company,
It has been over a week every time I called since they dnt have a way of tracking your order, rings and says they are busy and leave a message. I left a message and they called me back. I still had a hard time understanding what was going on with my order. I emeail them and the response from Rose was rude and ignorant.
Listen, I am a paying customer I would like to know what is going on. Dnt be rude.
First and last time doing business with this company

can't believe these old reviews. sounds like a bunch of angry people. i've dealt with this company about a dozen times over the years and have always found them to be helpful, courteous and quick to process orders.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
"Accept", because I have indeed recieved the ordered tee shirt, and am appreciative. Note required because
-attention was paid to the order only after making a complaint with the Revdex.com, (where I saw that the company had received an "F" grade prior to any exchange with me.)
-Because much of the information in their letter is false :
    I received no notice, as is customary, that the tee shirt had been sent as they claim , 6 days after the order was made (not the 3-6 they advertise, but thats no big deal)
   I did call , which they deny, twice. When I called the number listed on the website from which I ordered, a got the fax signal only. When I did some internet research to   find another number, I left a message which was never acknowledged nor returned. I also emailed them asking about the order.
  I went back to the site to see if as they claim I could have 'checked any time' about the order status, and  found that as I imagined, I hadnt registered with them, receiving the notice " this email address has not been registered"
  I dont recall any option to notify the company that an ordered item is a gift. because I was ordering in Mid November something to be mailed in mid Decemeber, I may not have considered it necessary
I expect all these things could have been resolved with a phone number that works and someone answering it.
Regards,
[redacted]

December 5, 2014Dear [redacted]:The correspondent of the referenced claim, [redacted], does need help. But not necessarily from us.First, her package was delivered. And I assure you that everything done by us was well within documented protocol on our site, and the correspondent's...

clai** are without merit.The customer placed an online order on 11/15/14 for a custom t-shirt. Our site clearly states our shipping ter** alongside every item on the site—over 1500 ite**—and some ite** have different ter** than others due to sourcing. The [redacted] item stated "usually ships 3-5 business days after an order is received." We shipped her item via USPS first class mail on 11/21, which was certainly within the time frame, and that information was posted on her order profile which she could've viewed at any time.
As we are a small online company, we were closed for the Thanksgiving holiday in advance of Cyber Monday. The first contact from [redacted] was at 11:41am on Thanksgiving Day! She sent subsequent emails over the weekend, but there were no messages left with our call center, Even though we received hundreds of orders, emails and phone messages over the holiday weekend we were diligent in responding to everyone, including [redacted], and notified her at 4PM on Monday that the item did indeed ship, that because she chose the cheaper $4.00 first class option as opposed to the $5.00 priority mail option with tracking, there was no way for us to track her shipment. HOWEVER, we told her to notify us the following day and if the package hadn't arrived we would HOME DELIVER a replacement that day. She didn't contact us until 8pm on Tuesday, and by that time we had produced a replacement and planned to deliver it on Wednesday, which we did.
Aside from our shipping policy statements included alongside every item—plainly in view for the customer's benefit BEFORE placing an order—we also show to important addendu**: First, “during peak periods the production and shipment period can take longer than 3–5 days, but no longer than 10 business days. These periods include 2/1 – 2/15, 5/1 – 5/15, 6/1 – 6/15, 8/15– 9/1, and 11/15 – 1/15." Additionally, we are required by our credit card processors to post the following: "In the advent of unforeseen circumstances, such as product unavailability, production equipment malfunctions, third party shipping delays or losses, or service disruptions outside of our control, we guarantee that we will completely fulfill all orders within up to 30 days of receipt of order." Fortunately, we have never had to rely on the last disclaimer, and we've rarely had to ship outside of normal shipping times, even DURING peak periods, Providing a replacement product to a customer at NO COST to them, and literally overnight, is not an unusual circumstance, it is business as usual for us.
In the claim filed by **. [redacted], she states that the stem was ordered as a gift. Nowhere on her order did she indicate that. We inform customers to notify us of gift orders because they receive a higher priority. We're not mind readers.All customers receive an email receipt after they've placed an order. They can log in at any time to check the status and get their USPS or [redacted] tracking numbers if they have opted for that service. Customers can email or call our customer service department. [redacted] did none of those until a Federal holiday.
In spite of the detriment caused to our business by Revdex.com-giving us a F rating for 11 complaints— we have been in business for 8 years and have successfully handled over 40,000 orders with no complaints. Eleven complaining customers out of 40,000+ transactions doesn't seem worthy of the F, but the Revdex.com is not set up to reflect the performance of honest businesses and instead takes the word and claims of most certain miscreants with nothing better to do than file false or misleading claims.
By placing an order with our company, ALL customers certify that they have accepted the terms and conditions of our site BEFORE ordering and are in compliance, Apparently that doesn't apply to [redacted].
Not only did she receive prompt replies to her emails, she also received a free home-delivered replacement and no expectation to return the original item when it arrives at her home.
Sincerely,Fred L President

Review: Item ordered more than weeks ago, card number etc givenNo communication and no possibility -emails are not answered and phone not picked upDesired Settlement: Delivery of order before next week -it is for someone overseas and needs to be sent offShort of that, confirmation that the info sent has been deleted and that the company will either do honest business in the future or stop advertising
Business
Response:
December 5, 2014Dear [redacted]:The correspondent of the referenced claim, [redacted], does need helpBut not necessarily from us.First, her package was deliveredAnd I assure you that everything done by us was well within documented protocol on our site, and the correspondent's clai** are without merit.The customer placed an online order on 11/15/for a custom t-shirtOur site clearly states our shipping ter** alongside every item on the site—over ite**—and some ite** have different ter** than others due to sourcingThe [redacted] item stated "usually ships 3-business days after an order is received." We shipped her item via USPS first class mail on 11/21, which was certainly within the time frame, and that information was posted on her order profile which she could've viewed at any time.As we are a small online company, we were closed for the Thanksgiving holiday in advance of Cyber MondayThe first contact from [redacted] was at 11:41am on Thanksgiving Day! She sent subsequent emails over the weekend, but there were no messages left with our call center, Even though we received hundreds of orders, emails and phone messages over the holiday weekend we were diligent in responding to everyone, including [redacted], and notified her at 4PM on Monday that the item did indeed ship, that because she chose the cheaper $first class option as opposed to the $priority mail option with tracking, there was no way for us to track her shipmentHOWEVER, we told her to notify us the following day and if the package hadn't arrived we would HOME DELIVER a replacement that dayShe didn't contact us until 8pm on Tuesday, and by that time we had produced a replacement and planned to deliver it on Wednesday, which we did.Aside from our shipping policy statements included alongside every item—plainly in view for the customer's benefit BEFORE placing an order—we also show to important addendu**: First, "during peak periods the production and shipment period can take longer than 3–days, but no longer than business daysThese periods include 2/– 2/15, 5/– 5/15, 6/– 6/15, 8/15– 9/1, and 11/– 1/15." Additionally, we are required by our credit card processors to post the following: "In the advent of unforeseen circumstances, such as product unavailability, production equipment malfunctions, third party shipping delays or losses, or service disruptions outside of our control, we guarantee that we will completely fulfill all orders within up to days of receipt of order." Fortunately, we have never had to rely on the last disclaimer, and we've rarely had to ship outside of shipping times, even DURING peak periods, Providing a replacement product to a customer at NO COST to them, and literally overnight, is not an unusual circumstance, it is business as usual for us.In the claim filed by **[redacted], she states that the stem was ordered as a giftNowhere on her order did she indicate thatWe inform customers to notify us of gift orders because they receive a higher priorityWe're not mind readers.All customers receive an email receipt after they've placed an orderThey can log in at any time to check the status and get their USPS or [redacted] tracking numbers if they have opted for that serviceCustomers can email or call our customer service department[redacted] did none of those until a Federal holiday.In spite of the detriment caused to our business by Revdex.com-giving us a F rating for complaints— we have been in business for years and have successfully handled over 40,orders with no complaintsEleven complaining customers out of 40,000+ transactions doesn't seem worthy of the F, but the Revdex.com is not set up to reflect the performance of honest businesses and instead takes the word and claims of most certain miscreants with nothing better to do than file or misleading claims.By placing an order with our company, ALL customers certify that they have accepted the terms and conditions of our site BEFORE ordering and are in compliance, Apparently that doesn't apply to [redacted].Not only did she receive prompt replies to her emails, she also received a free home-delivered replacement and no expectation to return the original item when it arrives at her home.Sincerely,Fred L President
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me

Review: I cancelled an order with retrophilly.com and my credit card was never credited even after [redacted] card tried to resolve it.Desired Settlement: want my money back

Review: I bought 2 shirts for my wife for her birthday in February of 2013 from Retro [redacted]. She did not like the shirts. I contacted the representative/owner of the company via email (which I still have) and informed him about the situation. He said he would honor the return and refund of the 2 shirts. I sent the shirts back and emailed him a copy of the delivery notice from the USPS. He did not refund the money. I followed up with him on numerous occasions and he never replied to my emails.

In the beginning of June I noticed his website was down, but not of his sister business Retro Philly. My wife called Retro Philly and spoke to a man named [redacted] who told my wife they would refund the money. They did not and I emailed him and his partner at Retro [redacted] one last time to contact us or return the purchase amount. They have done neither as of 9/28/13. The purchase price was $40 plus shipping.

They still have the shirts we returned and we do not have our refund.Desired Settlement: I would like to receive a refund via check for the amount of the shirts and the shipping.

Review: Ordered 3 t shirts from Retro Philly on 7-28-2013, total cost-$71.25.

After 30 day wait for items, contacted Retro Philly rep- [redacted] asking status of order. Was told problem with post office. Should soon receive items.

After waiting another 10 days items finally arrived.

Shirts were all too big, told Retro Philly same in e mail. Was told by **. [redacted] he would send us return mailer. That never happened. So I sent back 3 shirts at my expense for return on my credit card.

Have documentation from USPS that my return package to Retro Philly arrived at P.O. Box Retro Philly provides on their web site on Sept. 11,2013.

Yet **. [redacted] continues to attempt to charge my credit card for merchandise that he is in possession of.

Retro Philly has worst customer service I 've ever dealt with. Will not allow this company or [redacted] to tarnish my excellent credit record or get paid for merchandise that was returned to himDesired Settlement: Make consumer aware that Retro Philly is horrible company to buy from