Thank you for brining this matter to our attention. The last two payments this member is responsible for will be 11/15/15 and 12/15/15, as mentioned in the agreement. We offered to freeze this membership with the proof of a class schedule. In...
order to cancel a membership inside a 12 month agreement, due to relocation, as it states in the contract, we need proper documentation with proof of address. We have not been provided with that information. This member's account is set to cancel at the end of the 12 month payment schedule which he agreed to at time of sign up.
Let me first start by apologizing for the trouble you have encountered while attempting to cancel your membership. Your membership has been cancelled effective immediately and no further payments issued to your account. I am sure you understand the normal cancellation procedures since you have...
worked here in the past but we have made a few changes in who actually processes the cancellations. No staff other than management is allowed to take cancellations at this location. We have done this to prevent issues like the one you are writing about. Unfortunately we can't be here 24/7 so I always suggest calling before you come in. Sometimes we are required to leave the building for deposits and the like, but usually it isn't very long. Congratulations and best of luck with your new child!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update...
it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for brining this matter to our attention. The last two payments this member is responsible for will be 11/15/15 and 12/15/15, as mentioned in the agreement. We offered to freeze this membership with the proof of a class schedule. In...
order to cancel a membership inside a 12 month agreement, due to relocation, as it states in the contract, we need proper documentation with proof of address. We have not been provided with that information. This member's account is set to cancel at the end of the 12 month payment schedule which he agreed to at time of sign up.
Let me first start by apologizing for the trouble you have encountered while attempting to cancel your membership. Your membership has been cancelled effective immediately and no further payments issued to your account. I am sure you understand the normal cancellation procedures since you have...
worked here in the past but we have made a few changes in who actually processes the cancellations. No staff other than management is allowed to take cancellations at this location. We have done this to prevent issues like the one you are writing about. Unfortunately we can't be here 24/7 so I always suggest calling before you come in. Sometimes we are required to leave the building for deposits and the like, but usually it isn't very long. Congratulations and best of luck with your new child!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update...
it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]