Retro Fitness Howell

A member made a claim that they attempted to cancel a membership they started in 2012. We have no record o[redacted] attempting to cancel. We do have a policy in the agreement for all cancels to be sent via certified mail. This is in place for the customer, for these exact reasons. When it is sent...

certified mail the member would received a signed copy that we have received the cancel notice. This way they can prove they attempted to cancel. I have since attempted multiple times to speak with [redacted] about this to try and rectify this situation however I have been unsuccessful in making contact. I will continue to try and reach [redacted] so this can come to a conclusion.

Review: On August 21, 2012 I entered into a ONE YEAR basic membership contract with Retro Fitness of Howell NJ. Shortly after entering into the contract, I was informed of a disability that no longer allowed me to work out. I was just going to continue making the monthly payments of 21.39 until the year was over. After continuing to be charged, I I took it upon myself to cancel my contract. After several failed attempts to email and call Retro Fitness of Howell to inform them of my disability, it was starting to feel like I was going to be stuck in this supposed ONE YEAR contract forever. In October of 2014, I lost my debit card and had to get a new one, last month I received a notice by mail from Retro Fitness informing me I was going to be put into collections for non payment. They found it impossible to get back to me in regards to my disability and cancellation of contract, but they had no problem getting in contact with me to inform me of non payment. This is absolutely absurd, I do not know what else to do. I am ashamed that a reputable business conducts themselves in such a despicable way.Desired Settlement: Cancellation of Contract due to disability

Business

Response:

A member made a claim that they attempted to cancel a membership they started in 2012. We have no record o[redacted] attempting to cancel. We do have a policy in the agreement for all cancels to be sent via certified mail. This is in place for the customer, for these exact reasons. When it is sent certified mail the member would received a signed copy that we have received the cancel notice. This way they can prove they attempted to cancel. I have since attempted multiple times to speak with [redacted] about this to try and rectify this situation however I have been unsuccessful in making contact. I will continue to try and reach [redacted] so this can come to a conclusion.