Retreat at Union Square

Dear ***,
Sorry you felt like the office staff was rudeWe had been working with your soon to be roommate and he knew the policies of our company.
We received the applications and took the apartment off the market and you were both approvedThat is when the $holding fee is due
which holds the apartment for youA few days later you couldn't move in due to your current leasing situation
Again I apologize but we were just following our company policiesI also explained that the $could be applied to another apartment as long as it was within days
Attached is the leasing instructionsThis also states the company policies
Sincerely,
Amy
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