Retail 4 LESS

Business Response to a Complaint
"MARGIN-RIGHT: 2.8in">Complaint ID#:
1***
Company Name:
Retail4Less
Company Contact:
*** ***
Company Phone:
Company Email:
***.com
Person Who Sent the Complaint:
*** * ***
Staff Member:
Response:
The customer was in our Retail4less store on 8-16-They were attempting to use a Valpak 50% off entire purchase coupon in purchasing an item that was currently on sale for 50% offIn accordance with the Valpak coupon exemptions shown below: 50% OFF entire purchase! * See store or visit www.retail4lessoutlet.com for detailsBarcode must be shown to get 50% discount! (Cannot be combined with any other offerExcludes prior purchasesValid thru 8-16-ONLY* Excludes food & shoes.) While the customer saw the exclusion for food and shoes, she may have not noticed the exclusion of combining with another offerThe Valpak discount cannot be combined with the sale offer in place at the time of her purchase
Sent on: 9/16/2:43:PM

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 1***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***

Business Response to a Complaint
Complaint ID#:
1***
Company Name:
Retail4Less
Company Contact:
*** ***
Company Phone:
Company Email:
***.com
Person Who Sent the Complaint:
*** * ***
Staff
Member:
Response:
The customer was in our Retail4less store on 8-16-They were attempting to use a Valpak 50% off entire purchase coupon in purchasing an item that was currently on sale for 50% offIn accordance with the Valpak coupon exemptions shown below: 50% OFF entire purchase! * See store or visit www.retail4lessoutlet.com for detailsBarcode must be shown to get 50% discount! (Cannot be combined with any other offerExcludes prior purchasesValid thru 8-16-ONLY* Excludes food & shoes.) While the customer saw the exclusion for food and shoes, she may have not noticed the exclusion of combining with another offerThe Valpak discount cannot be combined with the sale offer in place at the time of her purchase
Sent on: 9/16/2:43:PM

Business Response to a Complaint
"MARGIN-RIGHT: 2.8in">Complaint ID#:
***
Company Name:
Retail4Less
Company Contact:
*** ***
Company Phone:
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
The customer was in the store on 8-attempting to make a purchase of a sale item using a Valpak couponThe customer may not have read the entire exclusion copied below: 50% OFF entire purchase! * See store or visit www.retail4lessoutlet.com for detailsBarcode must be shown to get 50% discount! (Cannot be combined with any other offer)Excludes prior purchasesValid thru 8-16-ONLY* Excludes food & shoesThe Valpak coupon cannot be applied to items on promotion
Sent on: 9/16/2:54:PM

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Retail4Less
Company Contact:
[redacted]
Company Phone:
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:...


Response:
The customer was in the store on 8-16 attempting to make a purchase of a sale item using a Valpak coupon. The customer may not have read the entire exclusion copied below: 50% OFF entire purchase! * See store or visit www.retail4lessoutlet.com for details. Barcode must be shown to get 50% discount! (Cannot be combined with any other offer). Excludes prior purchases. Valid thru 8-16-15 ONLY. * Excludes food & shoes. The Valpak coupon cannot be applied to items on promotion.
Sent on: 9/16/2015 2:54:27 PM

Business Response to a
Complaint
...


Complaint
ID#:


[redacted]


Company
Name:


Retial
4 Less


Company
Contact:


[redacted]


Company
Phone:



Company
Email:


[redacted]


Person
Who Sent the Complaint:


[redacted]


Staff
Member:



Response:
Customer
was seeking an adjustment to overcharge. Store agreed she was overcharged and
refunded her overcharge amount. Customer was not contacted by store management
in a timely manner, and store manager has contacted customer.
Sent on:
7/7/2015 11:51:53 AM

Business Response to a
Complaint


Complaint
ID#:


[redacted]




Company
Name:
...



Retial
4 Less




Company
Contact:


[redacted]




Company
Phone:





Company
Email:


[redacted]




Person
Who Sent the Complaint:


[redacted]




Staff
Member:



Response:
Customer
was seeking an adjustment to overcharge. Store agreed she was overcharged and
refunded her overcharge amount. Customer was not contacted by store management
in a timely manner, and store manager has contacted customer.
Sent on:
7/7/2015 11:51:53 AM