Resurrection Fitness Reviews (%countItem)
Resurrection Fitness Rating
Address: 20 Crossroads Plz, O Fallon, Missouri, United States, 63368
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Last year I took a 6 week class. At the end of the sessions, we were required to contact Resfit to let them know if we wanted to continue with other classes. I called for a month to let them know I did not want to continue (last July). But when you call their number, no one answers and the recording says you can't leave a message.
Anyway, I just saw on my bank account a $69 unapproved charge from Resurrection fitness. I tried to call, no answer and cannot leave a msg. I sent them an email asking for an explanation and my money back. I paid for months for something I didnt authorize or use last year. Now they're charging me again and I dont know why. I dont even live in the area anymore. I moved
We’ve reached out to the member and provided them the instructions for cancelling that were on the initial contract. We will also be working with them to provide a refund.
Complaint: ***
I am rejecting this response because:
I was told I have to send a certified letter to a company in PA to get the contract cancelled. I did email that company, even though the couple times I've received any response from Resurrection Fitness is another hurdle that results in nothing. The owner, ***, offered me a $69 prepaid Visa card, said he couldn't give me a refund.
Sincerely
We used a third party program through the Fit Smart challenge company for the fitness program. The billing company they use is ***. The contract states that cancellations must be sent via certified mail. Because the billing company is a third party I do not have the ability to refund the payment in question directly which is why the prepaid Visa card was suggested as a method of refund. I have every intention of coming to a resolution on this issue and had no intention of deceiving the member.