Resurgens Risk Management, Inc.

J.P. FARLEY CORPORATIONDear Plan Member: Thank you for giving us the opportunity to address your concerns and provide the best solution available to resolve your issue as soon as possible. We have thoroughly examined the claim you are inquiring about and we have verified it was processed...

in accordance with your spouse's employer health plan under which you were covered. Unfortunately, we are unable to pay more than what the health plan states. As your health plan administrator, we are obligated to pay claims as instructed by your spouse's employer. In an effort to resolve your issue, we would like to help you dispute your balance bill. We have determined that the balance due from your health care provider is more than what your explanation of benefits states you owe. When this occurs, we offer advocacy services to protect your rights by defending you from balance billing and unfair collection attempts. Please contact 800-634-0173 and a patient advocate would be happy to assist you. Please let us know if we can be of any other assistance. Thank you, Lindsey J.P. Farley Corporation