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Initial Business Response /* (1000, 2, 2015/07/22) */
Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 1,  The copyonline clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 16, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***?s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 16, to our recurring monthly service at $39.80 per month.'' Accordingly, on June 16, ***?s card was charged $for the applicable month of service. Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $ Our customer service team refunded *** the amount of $as of July 22, 2015. We trust this addresses any concerns you may have. Â
Initial Consumer Rebuttal /* (3000, 3, 2015/07/23) */
7/23/2015Revdex.com:I have reviewed the response made by the business in reference to complaint ID XXXXXXXX, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** *** Â