Restore Orthopedic and Spine Center

Ms [redacted] is mentioning being charged co-pays at each of her visits which fell within her global postoperative periodWhat is not mentioned here is that Ms [redacted] was seen for other medical conditions non-related to her knee SurgeryThis explains why she was charged co-pays at her visits Since her first time contacting me, we have adjusted off all and any co-pays pertaining to visits related to other medical conditions such as back pain and right shoulder pain.After the first call received from Ms [redacted] I had originally contacted the physician's billing service to handle this situation directly with the patientI believed that this issue had been resolved.Once, I realized the issue was still open, we then at the office level made the adjustmentsTo date, Ms [redacted] 's account is up to date and no balance is owedWe are still awaiting payment from her insurance for her knee surgery performed in January of 2017.Respectfully Submitted, [redacted] * [redacted] Chief Operating Officer

Ms. [redacted] is mentioning being charged co-pays at each of her visits which fell within her global postoperative period. What is not mentioned here is that Ms. [redacted] was seen for other medical conditions non-related to her knee Surgery. This explains why she was charged co-pays at her visits....

Since her first time contacting me, we have adjusted off all and any co-pays pertaining to visits related to other medical conditions such as back pain and right shoulder pain.After the first call received from Ms. [redacted] I had originally contacted the physician's billing service to handle this situation directly with the patient. I believed that this issue had been resolved.Once, I realized the issue was still open, we then at the office level made the adjustments. To date, Ms. [redacted]'s account is up to date and no balance is owed. We are still awaiting payment from her insurance for her knee surgery performed in January of 2017.Respectfully Submitted,[redacted]. [redacted]Chief Operating Officer