Restor Property Restoration, LLC

Sarah Zofkie Accounts Receivables Manager sarahPrestorteam.com Office:317-644-

[redacted] has her screens and is paying her bill next week Sarah [redacted] Accounts Receivables Manager

I have read the response from Mr. ***. I personally am the one who has contacted him all 3 times to schedule the repairs to his flooring. A representative met with him and went over the scope of work that needed to be done, a follow up appointment was made by our representative. The morning of the appointment Mr. [redacted] called our office and asked that we not return to his property. He is asking for a refund, although all work is under warrantee and we have agreed to fix it. Thank you. Sarah Z [redacted] Accounts Receivables Manager sarahPresto:-team.com Office:317-644-0099

Revdex.com,
Restor issued a refund check after the police got involved
Regards,
*** ***

*** *** was issued a refund already for her full job Stand by for the copy of the cashiers check, Regions bank is emailing it to me
Sarah Z***
Accounts Receivables Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although the company has reached out, no one with the authority to negotiate has reached out. They have called to set an appointment to replace the flooring without giving any details on the scope of the work tey would do, any time frame to accomplish it, or how we would be compensated for the inconvenience. Until someone with the power to rectify this situation contacts me, this will continue to be an open complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although Restor did contact me, the facts submitted are incorrect. The scope of work, timing, materials, duration, and cost were never discussed. They simply said they would fix the flooring. Since this job was to remove and replace 700+ sqftof flooring, simply saying they would come to my residence and preform the work iwasunacceptable. No measures were made to provide details or assurances of the work, timing, or quality.In addition, there has been default judgment entered against Restor
Regards,
*** ***

We bought our house in October During the Home Inspection, we found hail damage on the siding that the current owners advised they would replaceThey had a representative from RESTOR come out and take a piece of the home's siding to match and orderAt closing, the sellers advised they could not get a hold of RESTOR to come out and replace after the estimate, however they did write us a cashiers check made out to RESTOR for the estimate amount
The proposal and siding was ordered on 9/30/and we had a cashiers check to RESTOR for the proposal's worth of $My husband called RESTOR roughly times within months with little helpThe first time he called, he was able to talk to someone on property who advised they were waiting for the siding to come inThe next 8-times, he left a message with someone who advised they would give him a call back ASAP We never once received a call back
I e-mailed RESTOR personally as a last hope, advising of the situationFinally, someone responded and advised they had lost our fileOkI had to send her the estimate, and finally they gave me some hopeShe advised they did not have a direct match for our siding in their inventory, however they could either replace the siding with mismatched siding or the entire home's sidingI then replied that we have $dollars to spend from the sellers, thus whichever option that covered, that is what we would doNo responseI followed up a few days laterNo responseI followed up a week later
Finally, a response from their CFO that the person who I had been working with was no longer with the company but that she would investigate this and to give her hours to respondhours later, I reached out to get an updateNo responseFinally, I was able to connect with the sellers of our home and get the cashiers check made out directly to us so that we can now choose who we want to come out and replace our sidingI gave the CFO one last chance to make this rightWe are currently missing a piece of our siding that RESTOR took to get matchedI advised that although we would no longer need their services (based upon the horrible customer service) to replace the damaged siding, that if they would at least replace the siding they TOOK, I would wipe my hands clean of it and not report this horrible experience to the Revdex.comAgain, NO RESPONSE
This went on for almost months! This company had a check, with their name on itThis was confirmed business and they decided to push me to the side and not helpIt is absurd and being in customer service with loyal clients, I would likely be fired for treating a client this way

We have met with this customer on his concerns and his work is warranted by our companyWe have attempted to make appointments to complete the work with no success; we will continue to
"margin: 2.1pt 0in 0.0001pt 0.95in;">communicate with the customer until we get all his warranty issues addressed
Sincerely,
Becky M H[redacted], CFO

Mr. [redacted] called and informed me AFTER he had the other contractor come do work on his roof we offered many times to come out and address any issues he was having.We had a meeting scheduled with his salesman, the roofer, and our owner; before we could have that meeting he had another contractor...

come and make alterations to the roof.  I told him since we did not know what that contractor did, it voids the warranty on the work we did. Our roofer has photo's of the work done to Mr. [redacted]'s roof and I believe that this matter will be settled when we go to court in January.

I had storm damage in July and have been at a stand still since. I had interior and exterior damage work to be done including mold. They came 2 weeks ago and finally put my roof on however there was an issue with my roof that was to be fixed and they just roofed over the issue instead. The roofer is now refusing to come back to fix the roof. I have been told dates that someone would be here to do fix the roof and do the interior work and no one shows up and the communication from this company has been appalling. I have had to call constantly to check on the status of things only to be told excuses and again dates someone will be here to do the work and they still don't show up. I no longer trust anything they tell me and have other work/contractors waiting for additional work I am doing that can't be done until Restor completes their portion so that is now backlogged.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I talked to Hector and Kelly when I initially made a complaint months ago.  I have not heard from these two individuals since.  The window has been reordered at least 3 times.  The window was not put in on 6/11 and still is not in. Window had to be reordered due to employee ordering the wrong size after coming to my home to measure.  I have recently talked to supervisor (Esequiel) last week.  I scheduled date for this past Monday for window  and siding replacement however, rained every day this week. I'm now scheduled for next Monday for window and siding.  Restor  still has not said when they will be scheduling the completion of the remaining items in my complaint which are down spouts, chimney vent,  mailbox post and vinyl trim.  In fact, supervisor was unaware of these items. The scope that given to this company is not being followed and it should not has taken almost a year by 6/24. Insurance company has not held up money for this long. I can not call inspector for inspection of work until window and sliding had been completed. Product manager (Hector ) stated that they would done after window and siding are completed.  What is going on!!
Regards,
[redacted]

I have read the response from Mr. [redacted]. I personally am the one who has contacted him all 3 times to schedule the repairs to his flooring. A representative met with him and went over the scope of work that needed to be done, a follow up appointment was made by our representative. The morning of the appointment Mr. [redacted] called our office and asked that we not return to his property. He is asking for a refund, although all work is under warrantee and we have agreed to fix it. Thank you. Sarah Z[redacted] Accounts Receivables Manager sarahPresto:-team.com Office:317-644-0099

Mrs. [redacted]'s window repairs are scheduled to be completed Friday 5/22/2015. We have scheduled several meeting with Mrs. [redacted] in an effort to complete all repairs at her...

home. Restor warranties all work on the roof for 5 years, 2 years on siding, and 2 years on gutters. Any issues she has reported have been addressed. We have been in contact with her insurance company as well. They are aware that the checks they issued were made out to Mrs. [redacted], as well as her mortgage company. There were delays in starting her work initially due to the fact the mortgage company held funds and would not release the money to start her work initially. We will continue to address any issues she may have on her property. [redacted] Z[redacted] Accounts Receivables Manager [redacted]@restcrteam.com 0ffice:317-[redacted]

[redacted] has her screens and is paying her bill next week.
 
Sarah [redacted]
Accounts Receivables Manager

Very sketchy. They met with my insurance company in order to facilitate a new roof after hail damage. They took my insurance check and promised to start work in 7 days. No contact since then. The 'local' number is just an answering service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I talked to [redacted] regarding my concerns she stated that she did not handle the scheduling of work being done to my houseand referred me to the project manager(Hector). I called Hector who told me that all complaints would be taken care of. In the meantime the siding is hanging off house for a second time.  Everything that has been done to my house has needed to be redone 2 or more times with the exception of the interior paint job.  On 5/22, I had a appointment at 10:00am.  No show.  So I called supervisor at 11:00am only to find out that he could not find the window. He found window 45 mins later. When he brought window to my house we learned that the wrong size window was ordered. Now I waiting additional weeks for window. I was not given a date on when siding would be redone, chimney vent, down spouts and siding trim to be done.  I did initially have problems with my mortgage at the beginning of the year.  All work has to be inspected before last installment can be released.  It has been several months.  I have to keep calling Restor or I will not hear from this company
Regards,
[redacted]

I have attempted to contact [redacted] twice by telephone and once by email. I was able to locate the address listed on this complaint in our system, but not the customer's name. We have this address listed to a different owner by the name of [redacted]. The project was finished on October 5th,...

2015. I am unsure if this is the same customer. The [redacted]'s are paid in full and all work is complete. They have a 5 year warranty on their roof and two years on siding and gutters.At this point lam unable to determine if this is our customer or not and would ask that the Revdex.com close this complaint. We are happy to speak to Ms. [redacted] at any point in time. She may contact the office at 317-644-0099 or email me directly at sara h@restorteam .com. Our phones are and have been working. We have a 24 hour answering service so anyone that calls in will speak to a live operator.Sincerely,
Sarah Z[redacted]Accounts Receivable Manager

This job has been completed as of December 2014, all work is complete and he is paid in full. Thank you.
Tahoma, sans-serif; letter-spacing: -0.05pt;">Sarah Zofkie Accounts Receivables Manager sarahPrestorteam.com Office:317-644-0099