Resort Travel & Xchange Reviews (%countItem)
Resort Travel & Xchange Rating
Address: 1 Vance Gap Rd, Asheville, North Carolina, United States, 28805-1227
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Program Not what was sold to us. Could not get a refund.
When we were sold the program of course we were told that we that we were going to get drastically discounted rates. It took them over a week to get us into our account and when we did we could not find a these rates that they boasted about. When we called customer service to discuss this they told us we missed the refund time.Everyday that we had this program we have dreaded the purchase. Never a date or place we want to go available. We just received our first yearly dues. And yes...its been a year and I've had to book other places because they offered better rates...or they had the days we needed. Waste of money. Worse decision made. Do not purchase.
I a refund would be great. I just want out. I don't want to give anymore of my hard earn money to a program I cant use.
We sincerely regret to hear that the customer is unhappy with their purchase. Our records indicate the customer was able to book a reservation using their Voyages membership. This specific reservation was booked on October 15, 2016 for a stay in Charleston-Mt. Pleasant. The total retail savings for this trip were $126.18. Furthermore, our records indicate the customer has never called into our Member Services department with any questions or concerns regarding the use of their membership. Since the customer purchased a membership in which there is a yearly renewal, should she not wish to continue with her membership then she would simply not renew. However,we encourage the customer to contact our Member Services department with any questions or concerns regarding their membership.
(The consumer indicated he/she DID NOT accept the response from the business.)
I beg to differ on their response. I stayed at the Red Roof inn. There wasn't a savings, being the reason it was not used for the following 2 months that I was there. IT Was cheaper to pay through Red Roof, The other hotels weren't available through the vacation club. This is not the only time we went into site for a getaway or vacation...its not what they make it out to be.
YES,Zealand's was called in reference to the contract for vacation. Was told we could not get out of contract.
I do not want to continue paying on a contract that does not fit it's purpose. I am giving away my hard earned money and they are accepting it without a problem.