Resilient Beauty

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

The business finally refunded my money after monthsI got it on the 12th, which was Friday

Please see the attached document for the response and conformation of the credit applied to Ms*** account
We appreciate the opportunity to address this matter, as customer satisfaction is our top priorityMs*** placed an online order at http://resilient-beauty.com/ for a day trial
of our product on 5/16/Any trial offer order cannot be submitted or successful unless the customer checks the box agreeing to the Terms and Conditions and selects to submit the orderThe terms are visible under where the customer inputs their credit card information and there is also a hyper-link to the full set of Terms and Conditions that are associated with the trial offerWe note in the complaint Ms*** states that she did receive one refund but not the other refund in the amount of $Upon further investigation, we found an isolated system error that was not allowing the refund to be processedAs of 6/24/we have credited Ms*** in the amount of $and want to deeply apologize for any inconvenience that may have been experiencedAttached you will find a screen shot conformation of the refundMs*** should see this credit within the next 1-business daysWe sincerely apologize for any inconvenience or confusion that may have been experiencedIf there is anything further that we can do to assist in this matter, please do reach out to us directly

We appreciate the opportunity to address this matter,as customer satisfaction is our top priorityWe note that the complaintindicates that Mr*** was charged $and $84.59. In the interest of maintaining customer goodwill, we havecredited Mr*** in the amount of $
and $84.59. Mr*** will see this creditwithin the next 1-business daysMr*** account has been canceled and they will not receive anyfuture shipments or billings We sincerely apologize for any confusion or inconveniencethat may have occurred We would likethe Revdex.com to notice that we are responding at our firstopportunityIf there is anything further that we can do to assist in this matter,please do reach out to us directly at the number provided below

We appreciate the opportunity toaddress this matter, as customer satisfaction is our top priorityMs***placed an online order at http://resilient-beauty.com/ for a daytrial of our product on 5/16/Any trial offer order cannot be submitted orsuccessful unless the customer
checks the box agreeing to the terms and selectsto submit the order. The Terms and Conditions state that the customer will be charged anon-refundable fee of $plus applicable taxes for shipping of a daysupply of the product. The customer will then have days to evaluatethe product and if they are not satisfied, can call our customer service andincur no further charges. We will issue a Return MerchandiseAuthorization (RMA) number so that the customer may return the unused portionof the product. The Terms and Conditions also clearly state that this 15day trial begins on the day the product is ordered. If the customer electsnot to contact us to obtain an RMA number within days, he or she will becharged $plus applicable taxes for the productThe customer willcontinue to receive a fresh new day supply, every days until they contactour customer support department to cancel.As we did not receive contact or cancellation request from Ms*** within theday trial period as specified within our Terms and Conditions, our systemwent ahead and automatically processed her account for $on 6/7/for competingthe trial and purchasing the one month supplyIn the interest of maintainingcustomer goodwill, we have credited Ms***’ account in the amount of $94.59.Ms*** should see this credit within the next 1-business daysWe note that the complaint indicates that Ms*** wascharged amounts. As a courtesy, wehave investigated this matter and discovered that she also enrolled in asimilar trial program with our sister company, which billed her $for theshipping and handling under similar circumstances to those described aboveMs*** was also billed $on 6/7/for completion of the trial period andpurchasing the one-month supply of product. We have asked they credit Ms*** in the amount of $Ms*** shouldsee this credit within the next 1-business days.We sincerely apologize for anyinconvenience or confusion that may have been experiencedIf there is anythingfurther that we can do to assist in this matter, please do reach out to usdirectly

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]