Thank you for your November letter to Residential Warranty Services, Inc(“RWS”)After looking into this matter, it appears that the Homeowner called in on Friday ( November 2015) requesting that RWS pay for her plumbing services directly, which required prior approvalHowever, even though the approval was granted, this Revdex.com complaint was filed before the approval could be communicated to the HomeownerThis is due, in part, to the weekend and Veteran’s Day, making today only the second business day since the Homeowner’s initial request.However, the approval had been granted and, if Ms [redacted] would have her plumber contact RWS at 1-800-544-8156, payment will be issuedOtherwise, the Director of the company will be reaching out to her today to ensure that she is taken care of We here at RWS apologize for the inconvenience experienced and respectfully ask that, in the future, if there is a delay in our response regarding an issue, please contact RWS one last time, prior to filing a Revdex.com complaint, as this was simply a matter of miscommunicationThank you for your time
The homeowner needs to read his 9o day policy, which clearly states that there is a mechanical aggregate maximum of $and a structural aggregate maximum of $2,The SewerGard policy has an aggregate maximum of $2,per occurrenceThat being said, the invoice turned in for $6,and $16,were never going to be covered in full, nor will the $16,he is attempting to recoup via Revdex.comHowever, regarding the issue at hand: the homeowner states he did “not make a claim for a clog” but his email to our representative clearly states, “While running water in the kitchen sink, the sink became clogged and then started spitting out from the other side of the sinkWhile snaking the drain line from the kitchen sink, there was a large amount of mud coming into the kitchen from the drain.” The homeowner's own contractor's diagnosis states “the sewer line is holding water and solids and debris”Therefore, as the 90-day policy states “This contract does not cover plumbing stoppages, regardless of reason" and the SewerGard policy states “This is not a policy to cover clogs”, the homeowner's claim would be prima facie denied However, because the homeowner had erroneously included other found plumbing issues in this claim description, and, after speaking with the homeowner, the plumber, and the home inspector, and hearing of the extenuating circumstances, RWS was able to go above and beyond our policy by partially approving the plumbing issues and the sewer issue, with no obligation to do so, simply because we value customer service so muchFurthermore, the homeowner’s claims that RWS has failed to return his phone calls is patently falseRWS has returned every phone call and had multiple instances where RWS representatives went above and beyond their duty by contacting the homeowner’s contractor themselves to get the information necessary to continue processing his claimWhat the homeowner has failed to mention was that RWS representatives returned his phone calls consistently, despite the repeated verbal abuse he felt entitled to dole upon them each and every time At this point, the checks were mailed almost two weeks ago, and the homeowner has likely already received themThere is nothing further to be done regarding this issue
Here's my problem I had a home inspection done and was told that he seen a termite tube but no active signs of them and I started to remodel a room and then seeing the infestation of termites call the inspector and he told me that I had a warranty for termites so then I contacted Rws and in all of their paperwork and send them a copy of my home inspection two weeks later I was told my claim was approved two months down the line I was finally told my claim was denied during this process spoke numerous times to different people and no one would ever get back to me was told they would pay a portion of treatment and was told I was denied wrote a review on their Facebook page and was contacted by owner to take it down or he would sue me I have pictures of evident termites that inspector did not find but when the exterminator came they were obvious extremely dissatisfied
Thank you for your November letter to Residential Warranty Services, Inc(“RWS”)After looking into this matter, it appears that the Homeowner called in on Friday ( November 2015) requesting that RWS pay for her plumbing services directly, which required prior approvalHowever, even though the approval was granted, this Revdex.com complaint was filed before the approval could be communicated to the HomeownerThis is due, in part, to the weekend and Veteran’s Day, making today only the second business day since the Homeowner’s initial request.However, the approval had been granted and, if Ms [redacted] would have her plumber contact RWS at 1-800-544-8156, payment will be issuedOtherwise, the Director of the company will be reaching out to her today to ensure that she is taken care of We here at RWS apologize for the inconvenience experienced and respectfully ask that, in the future, if there is a delay in our response regarding an issue, please contact RWS one last time, prior to filing a Revdex.com complaint, as this was simply a matter of miscommunicationThank you for your time
The homeowner needs to read his 9o day policy, which clearly states that there is a mechanical aggregate maximum of $and a structural aggregate maximum of $2,The SewerGard policy has an aggregate maximum of $2,per occurrenceThat being said, the invoice turned in for $6,and $16,were never going to be covered in full, nor will the $16,he is attempting to recoup via Revdex.comHowever, regarding the issue at hand: the homeowner states he did “not make a claim for a clog” but his email to our representative clearly states, “While running water in the kitchen sink, the sink became clogged and then started spitting out from the other side of the sinkWhile snaking the drain line from the kitchen sink, there was a large amount of mud coming into the kitchen from the drain.” The homeowner's own contractor's diagnosis states “the sewer line is holding water and solids and debris”Therefore, as the 90-day policy states “This contract does not cover plumbing stoppages, regardless of reason" and the SewerGard policy states “This is not a policy to cover clogs”, the homeowner's claim would be prima facie denied However, because the homeowner had erroneously included other found plumbing issues in this claim description, and, after speaking with the homeowner, the plumber, and the home inspector, and hearing of the extenuating circumstances, RWS was able to go above and beyond our policy by partially approving the plumbing issues and the sewer issue, with no obligation to do so, simply because we value customer service so muchFurthermore, the homeowner’s claims that RWS has failed to return his phone calls is patently falseRWS has returned every phone call and had multiple instances where RWS representatives went above and beyond their duty by contacting the homeowner’s contractor themselves to get the information necessary to continue processing his claimWhat the homeowner has failed to mention was that RWS representatives returned his phone calls consistently, despite the repeated verbal abuse he felt entitled to dole upon them each and every time At this point, the checks were mailed almost two weeks ago, and the homeowner has likely already received themThere is nothing further to be done regarding this issue
Here's my problem I had a home inspection done and was told that he seen a termite tube but no active signs of them and I started to remodel a room and then seeing the infestation of termites call the inspector and he told me that I had a warranty for termites so then I contacted Rws and in all of their paperwork and send them a copy of my home inspection two weeks later I was told my claim was approved two months down the line I was finally told my claim was denied during this process spoke numerous times to different people and no one would ever get back to me was told they would pay a portion of treatment and was told I was denied wrote a review on their Facebook page and was contacted by owner to take it down or he would sue me I have pictures of evident termites that inspector did not find but when the exterminator came they were obvious extremely dissatisfied