Residential Concrete Works and Landscaping LLC

Complaint: [redacted]
I am rejecting this response because:On October 25th [redacted] showed up but was over 2 hours late and then made more excuses as to why he could not do the repairs at that time.  This was after he stood me up on 3 other appointments.  While he was there I started asking more questions about the patching and coloring and when I asked how long the color and patches would last he said 1 or 2 years.  I told him I did not want a Band-Aid fix.  He left and told me to call him with a day/time he could come back.  After speaking with my spouse I called him back and told him we would like to go with the aggregate finish that he had offered on April 19th in front of a 3rd party witness.  He also acknowledged that offer via text on May 10th.  After going around with him for 10 minutes on the phone he said he could do the aggregate finish but not until the Summer of 2017.  I told him I would call him back shortly so I could talk it over with my spouse.  He called me back after about 20 minutes and then told me he would not do the aggregate finish, that it was no longer an option as it would cost him too much money.  At this point I just want the spalding concrete fixed in a way that will not require I keep patching/ sealing it every couple years.  I don’t find a 1 to 2 year “fix” to be a solution to getting a bad finish.  I’ve been told by others  who are knowledgeable with concrete that I should not have this type of Spalding and that it is likely caused by 1 of 3 things; 1) he added too much water to it during finishing, 2) it froze while it was setting up, 3) he let the concrete sit in the truck too long before pouring.  I’m still asking that he either re pour it or he provide the aggregate finish he offered.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: As required by law, we intend to engage in mediation on August 24, 2017 at 10:00 AM. 
Sincerely,
[redacted]