Residence Inn Tempe

To Whom it May Concern: I have received the letter stating the claim is not closed per the customers’ requests The letter states that there is a charge for $that was done on the 30th of January however the last transaction the hotel is showing is a credit to the card on January 26th in the amount of $I have gone through all of our records and not able to locate any charge or transaction for this amount I tried to reach out to the credit card company to obtain any information but would not discuss with me due to not being the card holder MrsParks, if you would like to contact me directly we could call your bank together to get this resolved however at this time I do not show any transaction in this amount Please feel free to reach out to me if you have any further concerns or would like to call your bank togetherSincerely, [redacted] [redacted] [redacted] [redacted] This communication contains information from Marriott International, Incthat may be confidentialExcept for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing, and/or using itIf you have received this communication in error, please immediately delete it and all copies, and promptly

The guest has been refunded the entire amount that was charged to her card [redacted] *** is where the card was originally charged for the amount of$on January and [redacted] the [redacted] was rebated for two different amounts of$and $on January The [redacted] was charged on January in the amount of $on *** [redacted] which was rebated for the full amount on January on [redacted] ***I have attached copies of all the ***s showing the charges and rebatesThe additional charges that the guest is showing on the internet screen shot are authorizations which have since been releasedThe screen shot was printed on January 26, departure dateAuthorizations are re leased by the hotel and can take up to hours to be released from the bank

To Whom it May Concern: I have received the letter stating the claim is not closed per the customers’ requests.  The letter states that there is a charge for $60 that was done on the 30th of January however the last transaction the hotel is showing is a credit to the card on January 26th in the amount of $793.91. I have gone through all of our records and not able to locate any charge or transaction for this amount.  I tried to reach out to the credit card company to obtain any information but would not discuss with me due to not being the card holder.  Mrs. Parks, if you would like to contact me directly we could call your bank together to get this resolved however at this time I do not show any transaction in this amount.   Please feel free to reach out to me if you have any further concerns or would  like to call your bank together. Sincerely, [redacted]
  [redacted]    [redacted] This communication contains information from Marriott International, Inc. that may be confidential. Except for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing, and/or using it. If you have received this communication in error, please immediately delete it and all copies, and promptly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Do not close my case, there is another charge for $60 done on January 30, 2015 even though We were not staying at their hotel. Regards,
[redacted]

The guest has been refunded the entire amount that was charged to her card. [redacted] is where the card was originally charged for the amount of$1292.39 on January 17 and [redacted] the [redacted] was rebated for two different amounts of$600.39 and $692.00 on January 20. The [redacted] was...

charged on January 21 in the amount of $793.91 on [redacted] which was rebated for the full amount on January 26 on [redacted]. I have attached copies of all the [redacted]s showing the charges and rebates. The additional charges that the guest is showing on the internet screen shot are authorizations which have since been released. The screen shot was printed on January 26, departure date. Authorizations are re leased by the hotel and can take up to 72 hours to be released from the bank.

To Whom it May Concern: I have received the letter stating the claim is not closed per the customers’ requests.  The letter states that there is a charge for $60 that was done on the 30th of January however the last transaction the hotel is showing is a credit to the card on January 26th in the amount of $793.91. I have gone through all of our records and not able to locate any charge or transaction for this amount.  I tried to reach out to the credit card company to obtain any information but would not discuss with me due to not being the card holder.  Mrs. Parks, if you would like to contact me directly we could call your bank together to get this resolved however at this time I do not show any transaction in this amount.   Please feel free to reach out to me if you have any further concerns or would  like to call your bank together. Sincerely, [redacted]

  [redacted]    [redacted] This communication contains information from Marriott International, Inc. that may be confidential. Except for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing, and/or using it. If you have received this communication in error, please immediately delete it and all copies, and promptly

The guest has been refunded the entire amount that was charged to her card. [redacted] is where the card was originally charged for the amount of$1292.39 on January 17 and [redacted] the [redacted] was rebated for two different amounts of$600.39 and $692.00 on January 20. The [redacted] was...

charged on January 21 in the amount of $793.91 on [redacted] which was rebated for the full amount on January 26 on [redacted]. I have attached copies of all the [redacted]s showing the charges and rebates. The additional charges that the guest is showing on the internet screen shot are authorizations which have since been released. The screen shot was printed on January 26, departure date. Authorizations are re leased by the hotel and can take up to 72 hours to be released from the bank.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Do not close my case, there is another charge for $60 done on January 30, 2015 even though We were not staying at their hotel. Regards,