Republic Parking Northwest

Good Morning,I spoke with the notice dept about your notice. It looks like they reduced the notice to $12 (What you would have paid for). We sent an email on May 25th.If you need any more assistance, let me know.Thank You

Hello, I spoke with the notice dept employee regarding this notice Here is the information she emailed you It looks like in order to get this notice voided, you have to contact the management company of the center Notice [redacted] was issued on May 11th at 7:am as an ‘Unauthorized Vehicle’ at our privately-owned location, Factoria Village Shopping CenterParking at this location is only for customers patronizing the Factoria Village Shopping Center at all times while parkedAny parker seen walking off the location is considered ‘Unauthorized’ and is subject to a fine and/or impound as is stated in signs posted at the locationNotice [redacted] was issued as an ‘Unauthorized Vehicle’ as our checker saw the parker walk into the Starbucks, then leave the Starbucks and walk off the lotThe customer emailed the Notice Department on 5/with a screenshot of his purchase at StarbucksOur department replied to the customer on 5/16, stating the Notice was issued because the checker saw the customer walk off the lot, in breach of the rules posted at the locationThis email stated that he could contact the business he patronized in order to request the Notice be voided and also how he could pay the Notice if/when he chose to do so Thank you

Complaint: [redacted] I am rejecting this response because: Here is the license plate number requested [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and I will be sure to never Park in Republic parking space ever Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

The customer's second check for $was received this week and accepted as payment in full The late payment penalty was waived In response to the allegations about our company, Republic Parking spent over $3,last year to add signs and color coded stalls with restricted use to reduce the number of parking notices There are 48"x48" signs posted at each entrance to the facility and an additional six 31"x30" signs with the same message on them about the use of stalls in the lot posted throughout the parking lot in the landscape islands Photos of these signs are attached Interestingly enough, the customer parked within feet of the pay box as evidenced in the first attached photo where the pay box (circled) can be seen behind the customer's vehicle.The customer's claim of sending the first check cannot be substantiated We never received, have no record of it, and the customer cannot provide evidence that we did receive it It would counterproductive to hold checks just for goal of making a payment late Furthermore, there is no evidence in our call log or notes associated with the customer's parking notice that the customer every contacted us

Hello, I spoke with the manager, and he said that he has spoken to the customer to resolve the issue Thank You

Hello, Please provide the notice number or license plate number so I can look up the informationI do not have access to the notice information without either number Thank You

I requested photos of the location from the notice dept to show all the signage that states which spots are complimentary for min vsthe permit only parking

Notice number [redacted] was issued to vehicle with license plate number [redacted] on 12/1/at 4:p.mThe notice was issued at [redacted] in Bellevue, WA, a private parking lot that our company managesThis notice was issued for $as the customer parked over the two-hour time limitPer the “Terms & Conditions” posted, any vehicle over the posted time period is subject to a $parking notice and/or being towedOur “Terms & Conditions” signs are posted at all three entrances of this locationMost of the light poles at this location have signs posted regarding the two-hour time limitIt is the customer’s responsibility to inform themselves of the posted parking policyBeing a patron of a tenant in this plaza does not permit parking over the two-hour time limitThe customer contacted us via email on 12/5/stating they did not know why the notice was issued and that they were a patron of Tully’sWe sent a response on 12/8/informing the customer that there is a two-hour time limit and that any vehicle parked over the posted time limit is subject to a $parking notice and/or being towedWe also informed the customer that per our agreement with the owner of the property, we are unable to adjust the notice, and, if payment is not received by 12/16/2017, a $late payment penalty would be addedPayment for this notice was not received by 12/16/On 12/31/and 1/19/2017, a first-attempt letter and a second-attempt letter was sent to the customer, respectivelyThese letters advised that the amount owed was $65, and that payment should be remitted as soon as possible to avoid further collection actionWe received payment for this notice on 2/2/Both the original amount owed, and the $late payment penalty are valid as customer parked over the posted time limit and did not remit payment by 12/16/as advisedThis notice is closed in our systemNo refund will be issued

Hello, I spoke with the manager of the location He said he had spoke to you the day before (4/28) He sent a refund request for reimbursement to you Thank You

We have removed this notice [redacted] from collections as requestedWe will not adjust or void any further notices received at any of our locations for any reason Thank you, Notice Department Republic Parking Northwest, Inc

Complaint: [redacted] I am rejecting this response because: The business is asking for more informationI wasn't sure what to do - accept or reject the responseThey asked for the notice# [redacted] Sincerely, [redacted] ***

I don’t think the attendant knew that she came from our lotAlso there is many signs in our lot that tells you where to pay and I think the charge of $which is what she should have paid is fair *** ***Republic Parking NWOperations Manager for Boise Idaho

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint id #*** has been voided.*** ***Republic Parking NWOperations Manager for Boise Idaho

I am sending you pictures of the truck parked on the lot to prove that it was parked there. I also checked with the City of Boise and they agreed that the owner of the vehicle is responsible for the tickets. Also the signs on the lot say if no pay you will be ticketed or towed. It also is her...

problem to find out who was driving the truck. There is no way we can get that info. So if she pays it before it goes to collections, we will expect $35.00 and mark it paid in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I'm sorry that this...

issue required contacting the Revdex.com for it to be resolved. I have contacted the involved Boise city agencies also. Thank you Revdex.com, for your assistance in this matter.
Regards,
[redacted]

Good Afternoon,Thank you for your letter of complaint. I have read over the customer's statement thoroughly and would like to offer our response. The parker had parked at Deaconess Hospital and upon driving into the garage the attendant told him to go ahead and park. It was late, and our attendants...

booth was closing up. Typical protocol for this scenario, when the booth is closed, is to allow the patient/visitor to park, and then we issue what is called a "Parking Due" to vehicles in the garage for the cost of daily parking. With this notice we include a pre-addressed envelope for patients to remit payment or a hospital validation. Mr. [redacted] states that he was told to not worry about the validation and to go ahead and park. Our attendants typically let all parkers know that they can receive validation for their parking inside the hospital. Mr. [redacted] had received his parking due during his hospital visit and later paid the notice online in the amount of $3.00. If you choose to remit payment online, the system charges a $2.50 convenience fee, which is made known before completing the payment. We have discussed talking to our employees at the hospital to ensure they are letting patients know they can receive a validation inside the hospital. If Mr. [redacted] had called our office, or emailed regarding the confusion of his parking due, it is our best practice to accept a hospital validation over the phone, due to the scenario. This would have marked the notice as VOID and paid his parking for the day. We make sure to include our address, phone number and email address on all notices that are issued, in case there are any questions. We felt our emailed response to Mr. [redacted] was simply just explaining the process, a refund was never requested at this point, We apologized to Mr. [redacted] for his troubles but did let him know that he had many avenues to use if had questions or wanted to make a payment free of charge. We stress our customer service at Republic Parking N.W. and are sorry that Mr. [redacted] is upset with the employee interaction and the online convenience fee.  We received Mr. [redacted]s home address in the Revdex.com complaint and we would like to mail a check out for the full $5.50, to ensure our customers are nothing but happy with the service we provide.  We hope that this will clear up any frustrations. Please see the attached communication with Mr. [redacted] for further information.If there are any other questions or concerns, Please let us know. Thank you for your time, [redacted]AdministrationRepublic Parking N.W. Inc.,[redacted]
[redacted]Phone [redacted]Fax  [redacted]

To whom it may concern,
 
I am in receipt of the complaint filed by Mr. [redacted] In response to the inability to get ahold of us, he is accurate . Our phone system has been down for a couple of weeks and it has been an extremely difficult process to have it reinstated and get our phone...

numbers back,as a result of a miscommunication between two phone companies. For that, Iapologize . His email was sent to our ticket inbox that takes a couple days to process and send to the correct city manager .
In response to his request to have the $30.00 ticket payment refunded, I am unable to do so as the ticket was valid . The day Mr.[redacted] parking on our property,there was a payment of $14.00 required in advance . I have attached photos of the signs throughout the parking lot indicating the patron would need to check the collection box (parking meter) for the availability of parking. Had Mr. [redacted] checked the collection box, it would have indicated a $14.00 payment to be due and then for him to display his receipt on his dash. These instructions were not followed, resulting in the $30.00 ticket written by my attendant that evening.
Please feel free to contact me with any further questions or concerns,my cell phone number and direct email are listed below.
 
Kind Regards,
Krysta F[redacted] General Manager- Spokane
Republic Parking Northwest
1206 N. Lincoln St.STE 106
Spokane,WA 99201
 
509-570-8869
[redacted]@rpnw .com