ReproSource Fertility Diagnostics

Complaint # [redacted] filed on 11/28/by [redacted] ReproSource values their patients, and we take these disputes extremely seriously and investigate each one thoroughly before responding ReproSource apologizes for any miss communication concerning the patient’s account payment The patient’s account was filed with her insurance company The insurance company automatically forwarded to the billing information to the patient’s HSA account The HAS account paid the billed charges in full ($487.00) The patient’s spouse had called ReproSource on 11/27/stating he had thought the charges were to be $ On 11/28/217, our Customer Service Supervisor spoke with the patient’s spouse and explained the HSA payment and communicated to him a refund check would be mailed to them The refund check has been sent to the patient for $($minus the $patient responsibility) on check # [redacted] on December 1, We are very sorry for any misunderstanding the patient and her spouse may have received Please let us know if this complaint is closed or if you need any additional information from us I am also sending a copy of this message to the address on the complaintThank you, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] There is a lot of misinformation in the business review, and that is simply unacceptableInstead of returning the money and apologizing, they wish to continue to make excuses for themselvesAs any medical services provider, they know very well with which insurance they are in-network, and which - out-of-networkThey know they'll be denied any claim with my insurance, they don't have a contract with my insurance, and my insurance has zero obligation to pay themAnd they also very well know that insurance will then pass the cost back to meThat is HOW INSURANCE WORKS! And they still submitted the claim for $487, despite all of this info, and they charged our HSA for $487, well above what I authorized them to chargeWhen my husband spoke to their rep ( [redacted] ***) on the phone, and then again in my email conversation, she said they will review the bill, and IF they decide in our favor, they'll refund, and most importantly, the whole thing will take SIX TO EIGHT WEEKS! Yet they were very quick to take the $despite my authorization for only $35-6-weeks is unacceptable timeframeThis continued blame-the-patient attitude and continued excuses of their fraudulent billing practices is unacceptableI reject the business responseI'm guessing expecting an apology from them is too much to hope for at this point, but if they do not return the money, they will be facing legal action