Repossessors

Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ Good evening Ms***, Would you have your file number or the last zix of your VIN so I can locate your file and look into this further?? Thanks much and have a nice day Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi, My name is [redacted] , my girlfriend and I made this complaint through her email, so I apologize for any confusionMy email is [redacted] @gmail.com, and the last six of my VIN are: [redacted] , the vehicle is mine as well Final Business Response / [redacted] (1000, 15, 2016/03/02) */ We understand that the repossession of a vehicle can be a stressful and difficult timeWe however have policies and processes in place in order to make the redemption of personal property and your vehicles as stress free as possiblePlease understand that appointments are required for every redemption as we have many persons coming and goingIt would be complete chaos without an appointment process in placeIn addition, our clients have procedures that they require we followI have reviewed your file and your release actually came in from your lienholder at 4:pm and was uploaded to your fileThat document is required in the release of every single vehicle from our lotsUnfortunately, it did indeed come in after our lots close, requiring you the redeem the unit the following dayWe have to stick to the protocols that have been put in place and cannot deviate from themThank you for your time and have a great day! Sincerely, Tom [redacted] Final Consumer Response / [redacted] (3000, 17, 2016/03/04) */ Made one complaint and company lied to consumer and Revdex.com My car was repossessed a month ago and the company refused me service even when I called before they were closedCustomer service was incredibly rude to staff and they could not perform their duties and pass the caller (myself) on to the managerThen when the complaint came through to the reposessors, they said we called at 4:pm (in their response to the complaint) I have a screen shot of the time the phone call was actually made and that time is 3:I am more than willing to provide this screen shot to Revdex.com and reposessors to disprove reposessorsWe called within the business hours, and I understand that when it comes to the end of the shift that you just want to go homeBut we called within business hours and should have been servicedI WILL PROVIDE SCREEN SHOT OF THIS CALL TO DISPUTE THIS CASE, please just let me know where I need to send it I am seeking the refund of the repo fee of five hundred dollars, for receiving unsettling and hostile service and also for the companys dishonesty in this case

Good afternoon,On 5/10/we had advised Ms [redacted] that we did not find enough evidence to conclude that Repossessors, Incwas responsible for the damage being claimedMs [redacted] signed the release at the time of redeeming her vehicle and we denied the claim and consider the matter closed.Please let me know if you need anything further and have a fantastic day!!! Sincerely, Tom [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/02/06) */ Mr [redacted] , It is unfortunate that you feel the treatment you received was less then desired and I apologize for you feeling that way However, my notes indicate that you have since redeemed the vehicle, therefore the desired resolution you are seeking has already taken place Thank you, [redacted] Director of Compliance

Good afternoon,I had previously responded to Mr [redacted] that his personal property was disposed of on 4/23/We advised that we are not required to hold personal property indefinitely and did show that he contact our office to retrieve his property and gave him the information in order to do so Because those items were not retrieved during the allotted holding time, said property was disposed of and we could no longer assist Mr [redacted] Please let me know if you need anything further and thank you for your time! Sincerely,Tom [redacted] Director of Compliance

Good afternoon, In terms of Mr [redacted] ’s complaint I can state the following: The Chevrolet Silverado was repossessed on 2/22/ On 2/23/Mr [redacted] contacted Repossessors Incand stated he didn’t know why his truck was repossessed and that he wanted his personal property backAt that time he was given the phone number to call to arrange to pick up his property if he so desired at the Waite Park storage lot where the vehicle would be stored On 2/23/Mr [redacted] ’s property was inventoried and removed from the vehicle in anticipation of it being transported to a storage lot in Waite Park, MN Repossessors contemporaneous field notes show no other contact with Mr [redacted] between 2/23/and 5/11/at which time he redeemed his vehicle and was told the personal poetry had been disposed of pursuant to Repossessors long standing policy of holding said property for days before disposal On 5/11/National Credit Union inquired about Mr [redacted] ’s personal property and it was told Repossessors disposed of the property on 4/23/in accordance with its standard operating procedures On or about 5/12/Mr [redacted] emailed a complaint to Repossessors HR department regarding his personal property and on or about 5/17/he also spoke with the AG’s office regarding his property On 5/22/Repossessors contacted Mr [redacted] indicating the personal property had been disposed of according to its standard operating procedures and that it could offer no other assistance

Initial Business Response / [redacted] (1000, 5, 2016/03/04) */ Good afternoon Mr [redacted] We had received an email inquiry after hours on 3/3/and you had advised you wish for a response within hours of receipt At 12:p.mon 3/4/I responded to your email with the steps you needed to take to retrieve your personal property Thank you for your time and have a great day! Tom [redacted]