RepairClinic.Com

Two whom it may concern,I do show that when the customer placed the order, that we did have one in stock and their email confirmation confirms that.  I do apologize that they rep said it as back ordered at the time of the order.  It looks like there was an inventory adjustment because we...

did not have the part upon trying to complete the order.  We were not notified in Customer Service about the issue.  I am working with the warehouse and we now have a system in place for better communication between the two departments.  I'm hoping that will help with issues like these.  I do apologize for the inconvenience that this has caused. I appreciate the feedback, as we are always looking to better our service for our customers. Sincerely,Joey [redacted]Vice President - Customer Service

To whom it may concern, [redacted] I do see that a model was not used or retained at the time of the order, however, I am crediting the order in full without return of the part.  The $28.00 has been credited back to the customers account today, they should see that back on their...

card shortly.  Should the customer be interested in purchasing the correct part, if they have not done so already, please contact us at 1-800-269-2609 and we would be happy to assist them with that.   Sincerely, Joey GagnonVice PresidentCustomer ServiceRepairClinic.com