Repair-911

Review: This company, Repair 9-11, ALSO advertises as [redacted], AND as [redacted]. Their technician came to my home to replace a compressor on my Amana refrigerator, and while doing so, severely scratched my hard wood flooring with his heavy tool bag, air compressor, and movement of the refrigerator. During the first of four service calls, I pointed out to the technician that he was scratching my wood floor. He made no effort to cover the floor or ask for assistance with such. Upon his completion, I was shocked to see that the floor looked like he had gone iceskating on it! My own young children treat my wood floor better than this "professional technician" did!

I contacted the manager, a woman named [redacted] and I immediately sent her pictures of the damaged hard wood floor. I asked that I be reimbursed for buffing of the damaged area from the technician's negligence. She avoided my emails and phone calls for a month, and then finally sent me an email advising me that the invoice has a section that holds them harmless from damage done. I did NOT sign that section that released them from liability for damage, and a professional technician should have made even minimal efforts to protect my hard wood floor.Desired Settlement: I request that this company reimburse me for buffing of the damaged hard wood floor, inflicted by their technician during his many service calls to fix my appliance.