REO Mechanical

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.I really appreciate REO Mechanical is refunding $Please mail the check to [redacted] I would like the check mailed within a weekThank you

Response: Thank you for the emailWe warrantee our labor for years but we cannot provide warranty on parts that fail we did not make the part but I will write a check for $and send it to this customerPlease let me know if you accept

Sorry for all the delay, please note we did not accept the offer from [redacted] until 11/17/and only did because you called and needed service [redacted] only covers $for both labor and parts! We have to purchase rescue motors in order to even get close to break even We will refund you $and you can request another contractor and give the fee to themLet me know our motor shipment is due tomorrow, we like to wait until motors are in hand before we schedulePlease let us know Thanks ~***

We received the work order from [redacted] on Thursday, 7/27/and made the appointment for Tuesday 8/4/My technician diagnosed that the blower was bad causing a direct short and due to a leak in the condensing coil it is not recommended to repair itThe systems is years old and in our technician’s opinion, in need of replacementWe worked with [redacted] to quote them options for a new A/C unitThey did not agree to a new system, so we closed the work orderMr [redacted] had the right to have [redacted] sent out another company for a second opinion.REO Mechanical is not prepared to close the doors (as the customer desires).Sincerely, [redacted] ***

I am rejecting this response because: getting the refund only on the failed zone board is not enough to make up for what had happenedMy original request was for them to pay us $which was the cost I had to pay for someone else to correct what REO Mechanical should have doneI hope that REO Mechanical do the right thing by refunding me for both the parts and the laborI assume $is the approximate going rate for this work, as that is what I paid to the other company who said that it was a standard practice to give customers at least year warranty on both labor and partsI also heard that Contractor's State License Board requires that a contractor provide at least a year warranty on the service/work and parts If REO Mechanical is a legitimate business who is honest and backs up their work, I would expect a lot more from them than giving me a refund for just the parts only, which only costs $to I now request that REO Mechanical at least refund us $This is a very generous request on our part since, even then, we will still have lost approximately $($- $500)If this request is not granted, our next step is to contact Contractor's State License BoardAgain, once I get the refund, I am happy to send the old zoning board to them

I am rejecting this response because:I find this lying and bantering a waste of our time . We stick by our original complaint as being correct and truthful . My husband,NOT my boyfriend , is NOT the owner of this home. (AS IF IT MAKES ANY DIFFERENCE SINCE WE ARE TALKING ABOUT SHODDY WORKMANSHIP.) The statements regarding a conversation with the second tech. are fantasy and those remarks were never made by my husband. As stated earlier , my husband asked and was told 3 times there would be no charge Another lie! REO also never called [redacted] about this second visit, as they claimed they did.So what is the BBB. stance on an A + rating on a company working with an invalid contractor's license ? DON'T EVER HIRE A COMPANY THAT DOESN'T HAVE A VALID CONTRACTORS LICENSE. WE DID NOT HAVE A CHOICE. CSLB TAKES LICENSES SERIOUSLY.Ms. [redacted]

This is another home warranty clam, and customer has not paid for the motors that were installed, per our home warranty contract we are supposed to try universal style motors, and we didIt did not last, for that we are sorryHowever free of charge we ordered a $motor and replaced it for herHome Warranty denied her claim and we did not bill her for all the trips and motorPlease feel free to call me if you have any questions [redacted] REO Mechanical [redacted] *Sacramento CA

We apologize if we were not able to satisfy Mrs***; her boyfriend the homeowner *** *** approved all serviced we renderedAgain we made a special trip to demonstrate all that would be involved to "steal" Freon. He agreed at that time we did not take his freonAnd approved the work we advised he needed to have doneAgain I am sorry they were not satisfied with the work

My husband and I disagree with the response from REO Mechanical for the following :1- the license number on the first invoice expired in ( NEVER renewed ).It was presented to us fraudulently Not all invoices have even that number on them.2- the Freon in our unit was removed by *** physically .We have proof, plus he never tightened the valves before he left which added to the loss.3- prior to the second visit I had a call from *** ,a Manager ( or so he said he was ) he said would send a man out from Chico and fix our problem with the HVAC. Interesting that neither *** nor *** appear as salaried employees of the company However , my husband asked *** times would there be any charge for the second visit THE ANSWER WAS NO !! Based on that we allowed the second visit to proceedWe never saw paperwork or signed anything. 4- the second individual showed up at 2:pm when I had told them not to be there before pm as my husband would be home then ( clearly they don't follow directions ) They agreed to come between and pm.5- a complaint was lodged by Us against REO Mechanical for misrepresentation as a valid "Licensed contractor" It is a valid complaint Our complaint stands as written as it based on the FACTS Choose a reputable, licensed contractor who is HONEST, unlike REO Mechanical

Our License number is on our invoice and all paperwork # *** *** never took her freonWe went to her home 2-hours away just to show her what type of device (re-clam tank) would be needed to "remove freon" she has a slow leak we informed her of this and said she would need a new unit soon.
She was upset her home warranty would not cover more of the cost of the unit. *** went to her home free of charge the home Warranty coinformed us she will need to pay full retail for the return visit*** showed up and they sent him away said come back in 2-hours! So he did and then explained to her husband how it all works and he approved the freon at the home warranty rate, and agreed Jake never hooked up that kind-a of device that would be needed to "Steal Freon" we let him know it to will eventually leak out. He said thanks and appreciated us waiting around for 2-hours and then driving a total of just to show them we did everything by the bookShe also sent in a complaint to the contractor board and they are shocked she would wast there time with this! She wants everything for free when bottom line is: the time for 2-tech's at retail is $per hour and plus the cost of freon totals well over $1,they are doing what another contractor has asked them to do in order for him to get the replacement of there unit VERY SAD

Mr. [redacted]: Thank you for your email.Please consider this email a timeline of what has transpired
with regard to your Home Improvement Contract with REO Mechanical dated
09/14/2015.  If you want to commence
complaints and bad reviews, I will respond with this detailed study of your
behavior...

during this process.In accordance with the terms of the Home Improvement Contract
dated 09/14/2015 signed by you and REO Mechanical, REO has delivered and
installed a replacement 3.5 ton gas pak HVAC unit.  The project was completed on 10/1/2015
waiting for duct seal and inspections.  The total cost agreed to by you and REO Mechanical for the installation
is the amount of $1,965.  A deposit of 10%
was received from you in the amount of $196.00.  Upon completion, on 10/01/2015 the amount of $1,769 was received to pay
the balance due in full.  Somehow, after the project was complete, after you paid for the
project with a check, while we were waiting for inspections - you decided to
renegotiate the contract after the fact and unfortunately for REO Mechanical,
you stopped payment on the balance due.     Then, on 10/15/2015 you decided to remit the amount of $719 as your
payment for the contract and decided to file unfounded and untrue complaints on
REO Mechanical.Then on 10/29/2015 you changed your mind again and made the
decision that you wanted a refund in the amount of $450 from the $719 you paid
on 10/15/2015.With your interesting display of decision-making on 10/12/2015 I
offered a concession to you to clear this project up.  I offered the reduced price of $1,315 in
total for the entire project -providing you a discount of $650.  Unfortunately it looks as though you are set on making a big
mess of this project and a discount will not make you make the correct decision
and finish this one.  Maybe it will.  I am not sure what decision you will make
tomorrow.The bottom line is that you want to pretend that REO Mechanical
did you wrong.  That is untrue and you
with your decisionmaking are putting REO into the position that we will be
forced to defend ourselves.  We are just
about to that point.Please reconsider all of your decisionmaking as noted
above.  You signed a contract.  A promise for a promise - it is real
simple.  REO Mechanical perfomed in
accordance with the terms of the one and only agreement between you and REO
Mechanical.  You, after the fact, unilaterally
want to change the terms of this agreement.  You are thinking that if you make a big enough mess this will all go
away.  You do not want to pay for what
you received.  This will not go
away.  You making the mess will force REO
Mechanical to provide an equal defense.I will wait 24 hours for you to make the correct decision.  Then I will commence my defense against
you.  This documentation will become a
part of the public record of my defense.

Response: Thank you for the email. We warrantee our labor for 2 years but we cannot provide warranty on parts that fail we did not make the part but I will write a check for $500 and send it to this customer. Please let me know if you accept

Dear Revdex.com Representative: The home owner, who is not our customer, contacted REO Mechanical from a voice mail message received the evening of the 17th of February, 2017 due to a roof leak through their HVAC ducting in their house.  Within one day, REO Mechanical personnel responded to the...

leak situation and noted to the customer that the leak was not from the HVAC unit but from a crack in the metal transition just above where it meets the roof system.  The metal transition was not replaced or altered by REO.  Therefore, a roofer was needed for that repair.   Although the notice of this leak surfaced on the 17th of February, 2017.  It turns out the actual leak occurred on February 10, 2017, just after a severe rain and wind event storm.  Prior to that date the month of January presented many rain and wind events.  Prior to this leaking situation the area had received in excess of 10 inches of rain.   During the most recent storm on February 7th, 2017 the wind gusts exceeded 48 MPH.   Prior to this event there was no leaking reported.  This leak is a weather-related wind damage caused leak.  Please note, water had penetrated the duct system during the leak.  REO is not a roofer.  However, REO offered to help out with repairs to the duct system at REO cost with no mark-up.  The customer responded with threats of various actions against REO Mechanical should REO not make repairs to the roof.  The customer also had others inspect the system and others made various opinions about the work at the site.  On February 28, 2017, these facts below were presented to the home buyer, who is not our customer, regarding the work performed by REO Mechanical at 8005 Alta way Citrus Heights, CA 95610. On 8/9/2016 REO Mechanical was hired specifically to do the following work:1) Replace the HVAC package unit on the roof top;2) Seal the ductwork; and3) Modify the electrical.  In an effort to keep the project cost down, the purchaser elected not to replace the roof top roof curb transition.  Upon pre-site inspection, the pre-site inspector noted the transition and the roof stand were in good condition.  Therefore, it was determined there was no need to replace the transition and stand.  On 8/15/2016 REO Mechanical performed the work specifically as mentioned above.  Subsequent to that installation, the work was inspected by REO, and inspected and tested by a third party [redacted] whereas the ductwork passed inspection through Cal Certs on 8/29/2016.  Finally, the City of Citrus Heights inspected the work and signed off on the project.  REO Mechanical did not make any alterations to the roof or the transition attachment curbing in any manner. From others, it was determined that water leaking into the duct work was coming from the roof transition just above where it attaches to the roof top, several inches below where the HVAC unit attaches to the transition. From others it was stated that simple roof maintenance could have prevented this leak.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.I really appreciate REO Mechanical is refunding $500. Please mail the check to [redacted] I would like the check mailed within a week. Thank you.

REO would be happy to take the old Zone board back to the vendor and get a refund that we would give to Homeowner. If this board is covered we can help provide this service for them.

Thank you for the communication regarding Mr. & Mrs. [redacted]. I want apologize for my delay in response to this matter.   It is our intention to have a growing base of happy customers.  In that effort, this year we agreed to provide service to home warranty businesses. ...

Unfortunately, with [redacted] (AHW), we were unaware we became the main contractor servicing their client base.  With that in mind the temperature suddenly heated up and the volume of AHW calls exceeded our capacity. Therefore, at the time of Mr. & Mrs. [redacted]’s contact we were in the middle of an onslaught of calls by AHW.   Our intention was to serve and help out every customer possible.  We made a request for AHS to forward the excessive calls to another contractor.  Unfortunately, all the other contractor’s were also unable to respond. Since we were unable to service the [redacted]s we of course did not charge them at all.  Therefore, we cannot refund any charges.  However, we can offer them a free service call in the future should they have any HVAC needs at all. If there is anything else we can do please let me know. Again, I apologize for the inconvenience this issue has caused. Sincerely, [redacted]REO Mechanical

I am rejecting this response because: getting the refund only on the failed zone board is not enough to make up for...

what had happened. My original request was for them to pay us $795 which was the cost I had to pay for someone else to correct what REO Mechanical should have done. I hope that REO Mechanical do the right thing by refunding me for both the parts and the labor. I assume $795 is the approximate going rate for this work, as that is what I paid to the other company who said that it was a standard practice to give customers at least 1 year warranty on both labor and parts. I also heard that Contractor's State License  Board requires that a contractor provide at least a year warranty on the service/work and parts.  If REO Mechanical is a legitimate business who is honest and backs up their work, I would expect a lot more from them than giving me a refund for just the parts only, which only costs $100 to 200. I now request that REO Mechanical at least refund us $500. This is a very generous request on our part since, even then, we will still have lost approximately $300 ($795 - $500). If this request is not granted, our next step is to contact Contractor's State License Board. Again, once I get the refund, I am happy to send the old zoning board to them.

I am rejecting this response because:I find this lying and bantering a waste of our time . We stick by our original complaint as being correct and truthful . My husband,NOT my boyfriend , is NOT the owner of this home. (AS IF IT MAKES ANY DIFFERENCE SINCE WE ARE TALKING ABOUT SHODDY WORKMANSHIP.) The statements regarding a conversation with the second tech. are fantasy and those remarks were never made by my husband. As stated earlier , my husband asked and was told 3 times there would be no charge Another lie! REO also never called [redacted] about this second visit, as they claimed they did.So what is the Revdex.com. stance on an A + rating on a company working with an invalid contractor's license ? DON'T EVER HIRE A COMPANY THAT DOESN'T HAVE A VALID CONTRACTORS LICENSE.  WE DID NOT HAVE A CHOICE.  CSLB TAKES LICENSES SERIOUSLY.Ms. [redacted]

We received the work order from [redacted] on Thursday, 7/27/15 and made the appointment for Tuesday 8/4/15. My technician diagnosed that the blower was bad causing a direct short and due to a leak in the condensing coil it is not recommended to repair it. The systems is 25 years old and...

in our technician’s opinion,  in need of replacement. We worked with [redacted] to quote them options for a new A/C unit. They did not agree to a new system, so we closed the work order. Mr. [redacted] had the right to have [redacted] sent out another company for a second opinion.REO Mechanical is not prepared to close the doors (as the customer desires).Sincerely,[redacted]

Sorry for all the delay, please note we did not accept the offer from [redacted] until 11/17/2015 and only did because you called and needed service. [redacted] only covers $100.00 for both labor and parts!  We have to purchase rescue motors in order to even get close to break even.  We will...

refund you $75.00 and you can request another contractor and give the fee to them. Let me know our motor shipment is due tomorrow, we like to wait until motors are in hand before we schedule. Please let us know Thanks  ~[redacted]