January 17, [redacted] ***Thank you for your letter of November I apologize for the delay in my response; I wanted to be sure that everything contained within my response is as clear and correct as possible.Firstly, I was asked to write my letter of November to you by the Board of Directors of The [redacted] regarding cleaning up after your dog, AbbyIt had been reported by several different homeowners that cleanup was not being performedIt is standard operating procedure for the Board to request a written letter to any homeowner that they have received multiple complaints aboutAdditionally, the letter itself is of a standard formThe size of your dog really has no bearing on the situation.With regard to the Association insurance:O The Nationwide General Liability coverage includes a "Limitation to designated premisesendorsement" which only applies to "bodily injury," "property damage," "personal and advertising injury," and medical expensesAdditionally, the umbrella policy that has been put into place gives worldwideliability coverageThus, your statement that "any cause of loSS, occurring AWAY from the premises is NOT COVERED" is inaccurate.O You are correct in your understanding that the commercial general liability limits on the Nationwide policy are $1,000,000/$2,000,(occurrence/aggregate) with the umbrella policy increasing those to $2,000,000/$3,000,respectivelyThe Board of Directors had decided to increase the Umbrella to at $2,000,limit, so that overall liability coverage is now at S3,000,occurrence and $4,000,aggregateHowever, I would like to make clear that the original policy was more than adequate for the Association, based on industry standards.O You are incorrect in believing that the Umbrella policy does not follow the D&O CoverageIt in fact doesTherefore, prior to the Board's decision to increase the Umbrella limit there was a $2,000,occurrence and aggregateNow, with the increase to the Umbrella, coverage is identical to the CAU policyAgain, this is not to state that we believe that the Association was ever underinsured under the Nationwide policy.OWith regard to the retroactive date of the new policy, five years is a standard retroactive period for which to hold insuranceTo extend this date is of great additional cost to the Association and is not necessary to hold.o The named insured has been updated from " [redacted] ***" to [redacted] O Rentz Management and [redacted] Board of Directors are both covered under the "Employee Dishonesty" coverage, amendment PB06, Employee Dishonesty Optional Coverage - Condominium, Townhouse, or Homeowners Association.O The property blanket limit was determined by Commercial Building Valuation reports using the [redacted] programThe underwriter will not blanket a property unless it is insured to valueReplacement cost value is determined by cost per square foot and construction of buildingsThe underwriter agrees that this risk is insured to valueThe advantage of "Blanket Value" is that there is no co-insurance and the blanketed value can be used to cover loss on one or as many buildings as needed.O The blanket Earthquake coverage on the Nationwide policy is the blanket value of $15,144,The 10% deductible is applied per buildingThus, for a building valued at S1,403,000, the earthquake deductible would be $140,The CAU policy had a blanket value of $10,000,with a 5% deductible per building, meaning that for a building valued at $1,403,000, the earthquake deductible would be $70,150; however, the blanket value was $5,144,LOWER on the CAU policy than it is on the Nationwide policy.The new Nationwide insurance policy on the property more than adequately insures the ASSociation, while also saving money that is needed for other projects around the communityMany of the points that you made were not accurateTo suggest that the Board is being lax in their decision of changing insurance policies indicates that you do not believe that the Board and Management are doing their due diligence in the operation of the day-to-day business of the Homeowners AssociationIn fact, the Board of Directors of [redacted] has gone above and beyond in ensuring that they are meeting with the Fiduciary Responsibility that accompanies holding a position on the BoardThey have met multiple times with the Association's insurance agent to compare policies and to discuss the ins and outs of changing carriersWith the fullest understanding of the differences between the two policies attainable, they made the joint decision that it was in the best interests of the Association to move forward with Nationwide.Regarding the water damage to your balcony partition wall, this was discussed verbally during a phone call that you made to the officeBalcony partition walls will be addressed in concurrence with the deck repair and Sealing work that will occur in the summerBy grouping it together with other work, the Board is attempting to address all issues with decks in a systematic manner that generates Some CostSavings for the Association while ensuring that everyone gets the attention that is needed for their Specific issuesIf the decay of this wall is affecting your unit in a more tangible way than exterior appearances, please let me know and I will see that it gets addressed more quicklySafety concerns are of the utmost importance to management and the Board of DirectorsAs it is currently understood, the water damage on your partition wall is not creating a safety issue or affecting the quality of life in your home.Additionally, the "cracked brick" on the front of your garage is a tuck-pointing issueA work order was issued on November 21, for a mason to inspect and bid the repair of three areas in need of similar repairs around the community, including the area on your homeThe bid was received and approved by the Board, however the weather was not cooperative in allowing for these repairs to be completedOnce those conditions were met, the contractor returned to the property to complete this workAgain, as Stated above, this work was not of immediate necessity in order to maintain the quality of life or Safety of residents within the communityIt was addressed properly by the Board and Management and was resolved as quickly as possible.Rentz Management does not disburse uniform Certificates of Insurance to everyone in the community at one timeRather, requests for Certificates of Insurance are handled on a case by case basis so that the ASSociation's insurance agent can accommodate the specific need of each homeowner and/or mortgage CompanyMore often than not, mortgage companies require a Certificate of Insurance to specifically cite the name and address of the individual insuredIn a community of sixty-three homes, it is not sensible to do this on a single certificateThus, once a homeowner requests a Certificate of Insurance from the Property Manager, they are often directed straight to the Association's insurance agent to meet their specific needs.With regard to the Parking Regulations of the Association, specifically the section which reads:No Vehicle shall be regularly parked or kept on any open parking spaceAn open parking space is a parking space in the Common Areas which has not been assigned to a particular lot and is intended for temporary use by non-residents of the community who have as legitimate reason, including social or business, to be in the communityVehicles of any kind parked or used in violation of this Declaration or any rules and regulations of the board, may be towed away at the owner's risk and expense.AS you have pointed out, a homeowner who drives a police cruiser has parked in the open parking area near his homeAccording to the Board of Directors, it is common practice for homeowners to park in the open areas from time to time as needed for personal reasonsIt is not a practice of the ASSociation's Board of Directors to tag or tow such a vehicle unless it is being parked in the overflow parking on a regular basisThe Homeowner Handbook states (page 14, Use of Parking Pads): "The Community Parking Pads were initially developed to provide temporary parking spaces for guests and visitors to our communityThey were not intended to become regular parking spaces for our homeownersAssociation members should be parking their vehicles in their garages or driveways." Permy discussions with the Board, the vehicle in question has not been parking there regularlyRegardless, a Conversation has been had with the homeowner regarding the parking of his vehicle to ensure that he understands this rule and will keep it in mind when he parks his cruiser.Additionally, after reaching out to the State of Kentucky, the Kentucky State Police offer the following definition of a Commercial motor vehicle:Commercial motor vehicle means any self-propelled or towed motor vehicle used on a highway in interstate commerce to transport passengers or property when the vehicleO Has a gross vehicle weight rating or gross combination weight rating, or gross vehicle weight or gross combination weight, of 4,kg (10,pounds) or more, whichever is greater, or ols designed or used to transport more than passengers (including the driver) for compensation, or ols designed or used to transport more than passengers, including the driver, and is not used to transport passengers for compensation, or ols used in transporting material found by the Secretary of Transportation to be hazardous under 49U.S.Cand transported in a quantity requiring placarding under regulations prescribed by the Secretary under CFR, subtitle B, chapter I, subchapter C.Thus, a police cruiser, also classed as an "emergency vehicle" by KRS to 189.950, is not considered a commercial vehicle by the State of Kentucky nor by [redacted] Homeowners Association, and will be permitted on the property.Finally, regarding your question about the Association's qualification for FHA financing, Landominiums, or planned unit developments such as [redacted] do not have to be "certified" for FHA financingOnly true condominiums must be certified by the FHAThough the community is not certified, an individual purchasing a Unit can still obtain FHA financingIn this instance, the FHA does decline to approve loans on units in communities where over 30% of the units are rentedHowever, [redacted] is nowhere near having rental units, so any concern of an inability to get FHA financing based on the number of rental units is unwarranted in this case.I hope that this clarifies all of the questions you have posedIf any additional questions arise, please let me know.Regards,Rentz Management, Inc.Co: [redacted] Board of Directors
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is absolutely not true that I was not given permission. I KNOW the policy on parking here and this is why I called before I even arrived to make sure I could mark in front of my home to load my MOVING trailer ( I was not parked in the circle - there was enough space between my vehicles and the circle, which is right in front of my home, to drive around the circle) I was PAYING for a rental space for trailers and such already. Had I not been given permission I would have utilized it. The secretary answering the phone gave me permission that morning. I was parked for 6 DAYS touching my yard, my driveway and the front of ***'s vacant driveway next to me - and a cars width away from the "circle." I took careful concern so that no traffic flow was blocked by me with the least amount of inconvenience done as I finished loading the trailer. I had one more day left on packing when you towed me. Your office obviously doesn't know what the right hand is doing from the left if you seriously weren't aware that she gave me permission, which is I suppose possible. But it shouldn't cost ME money because your office doesn't have a functioning communication system in place. I can assure you the secretary KNEW it was wrong when I called her back to ask her why they did that when she gave me permission. SHE felt bad and said she was going to talk with her boss. When she called me back, she apologized but said there was nothing she could do.These aren't the best pictures because I didn't know I would need to document for proof but in one picture you can see my black trailer behind my grand daughter right at the end of my driveway. In front of it is the truck that pulls it, blocking the rest of my yard and then ***'s vacant driveway. In the other photo you can see my grand daughter, the same day, same clothes, riding the same bike in the first photo, next to the circle they are saying I was parked in. Clearly by the space around her and the fact that there was enough space to not even see the trailer, I was not parked in the circle as they are trying to say. I WAS in front of my yard and driveway. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
[redacted] purchased her home in March of 2012, without the knowledge of the Master Association, due to the manner of the sale, which occurs from time to time We were informed of the sale by way of a letter from the [redacted] , who had previously owned the residence, which we received on May 17, That letter is attached here for referenceIn researching the new owner of the home in August of 2012, the [redacted] PVA website was consulted, which stated the name of the owner as [redacted] A print out of that sheet from August 17, is attached here for referenceOn August 21, 2012, a welcome letter was sent out from our office addressed to [redacted] , along with a sheet to update the information that we keep on file in our databaseThe information sheet was never returned to us, thus the information that we have on file remained solely based on the data collected from the [redacted] PVA websiteCopies of the letter and the information sheet that were sent out on August 21, are attached hereInvoices and late letters were sent out to the new homeowner, [redacted] , in both and 2014, but no response was receivedPayments were received on the account in both and 2016, but they did not cover the amount past due from and Following the procedure of the Master Association, a collection letter was sent to [redacted] on May 26, in an attempt to collect the $past due amount on the accountA copy of the ledger from our system from May 24, showing the past due balance as well as a copy of the collection letter sent May 26, are attached hereWhen no response was received, the account was processed for a lien in September In researching the title in order to file a lien, the attorney’s office found that the full name of the owner is in fact [redacted] The lien letter was addressed as suchWhen the homeowner received the lien letter and called Rentz Management, she informed us that [redacted] is her middle name, and any mail sent to that name is automatically thrown away without review [redacted] has in fact paid in full the $that was originally owed to the Master AssociationHowever, the $is still owed in order to make the Association whole for the legal fees expended in order to collect the money owed in unpaid Association feesThe fact that [redacted] paid her fees in and through Rentz Management seems to indicate that she was in fact aware of us as the Managing Agent for the Master AssociationWhy then would she dispose of any mail clearly from Rentz Management without opening it, even it was addressed using her middle name rather than her first? I have attached a Rentz Management envelope here to illustrate the fact that mail from Rentz Management is clearly identifiableThe Master Association will not remove the lien until the account is paid in full
December 2, [redacted] ** [redacted] Dear Ms [redacted] This letter is in response to the complaint that you filed with the Revdex.com on November 12, As you may recall, we have communicated multiple times both before and after the complaint was filed regarding this issue, and based upon those conversations I believed you had a clear understanding of the situation As I explained to you the first time we spoke, the washers and dryers at [redacted] had not been properly maintained for many years prior to Rentz Management taking over management of the association in May of When problems surfaced regarding the washers and dryers I took steps to have them inspected and learned that many of the hoses and valves to the machines had rotted out I immediately contracted with a plumber to replace all of the hoses and valves to all machines This was a time consuming process for the plumber because not all of the lines to the machines have their own shutoffs In fact, a few still need to be done because we will have to shut off water supply to the entire building to do them However, while these repairs were being performed, I ensured that all residents had working plumbing After that, we brought in an appliance repairman who went through each building and checked out every washer and dryer in the community He found washers and dryers that were out of commission and needed replacement One of those needing replacement was a washer in your building; however, the other washer had been working fine during all of this work, as determined by both the plumber and the appliance repairman That said, I would like it to be noted that all laundry rooms are available to all residents, which means that there were other working washers throughout the community available for use when your tenant was unable to locate one in your building, even though there was a functioning washer in it I responded to the problem with the machines as soon as I was informed of it, and had taken the time to explain to you the process we would be going through to repair them as quickly as we could so this would not be an ongoing problem One washer in your building, as of the date of this letter, was replaced last week and the other has been working the entire time It should be noted that we have not received any complaints in regard to this issue other than yours Sincerely, [redacted] Property Manager Rentz Management, Inc
Notice the date of the occurrence was 12/29/We received the bill in early MayThey flat out state that they set up a ladder, saw the sink overflowing, and turned it off then dried up the areaIn their last response they claim they turned off the water from my water heaterThey didn't enter my condo but claimed to have dried up my bathroomThey just say whatever they want and hope I forgot since it happened almost a year ago!
Sharon met with the contractor, chosen and hired by the [redacted] , in early July at the request of the homeownerWhen the findings were not what the homeowner desired, a second meeting with the contractor was scheduled for July 22nd, this time with Bob R***At this meeting the painter was authorized to complete the work of sanding down and repainting the areas in questionOn July 24th, [redacted] was informed of this movement towards a resolution of her problemIt was not until August 17th, three and a half weeks later, that [redacted] reached out to inform us that the painter had never shown upThis is important to point out because Rentz Management is not an onsite management companyWe rely on a system of communication with homeowners to provide us with knowledge of problems at their homesOnce we heard from [redacted] , again we reached out to the painter who assured us he would be there within the weekA week and a half later, on a Saturday, [redacted] reached out to us a second time to inform us that the painter had never shown upThe following Monday, she reported Rentz Management to the Revdex.comThe Revdex.com did not inform us of [redacted] ’s complaint until the following day, September 1st It was the same Monday the complaint was filed, during regular business hours, that our attempts to contact the painter were unsuccessfulFor the entire month of September, the painter was unable to be reachedSharon explained this chain of events to [redacted] on Wednesday, September 2nd via email:“ [redacted] , I have made many attempts to have the contractor come back andrepaint the doorsThe company name is [redacted] and theowner is [redacted] and his number is ***-***-***He has assured me manytimes that the work would be doneI called again yesterday and found out thathe is on vacation and will not return for at least another weekI called his son and asked to have the work completed and h(e) told me as soon as he reached his dad he would get back to meI have not received a call as of todayI will keep you informed of any information I receiveSharon” Rentz Management and [redacted] ended their relationship effective October 1, Despite this fact, Sharon still reached out to the painter to try to resolve this issue for [redacted] , speaking to him for the last time on October 9thIf the work done after this time was not acceptable, Rentz Management no longer has any recourse in the situationIt is now up to the new management company to resolve this issue going forward
January 17, [redacted] ***Thank you for your letter of November I apologize for the delay in my response; I wanted to be sure that everything contained within my response is as clear and correct as possible.Firstly, I was asked to write my letter of November to you by the Board of Directors of The [redacted] regarding cleaning up after your dog, AbbyIt had been reported by several different homeowners that cleanup was not being performedIt is standard operating procedure for the Board to request a written letter to any homeowner that they have received multiple complaints aboutAdditionally, the letter itself is of a standard formThe size of your dog really has no bearing on the situation.With regard to the Association insurance:O The Nationwide General Liability coverage includes a "Limitation to designated premisesendorsement" which only applies to "bodily injury," "property damage," "personal and advertising injury," and medical expensesAdditionally, the umbrella policy that has been put into place gives worldwideliability coverageThus, your statement that "any cause of loSS, occurring AWAY from the premises is NOT COVERED" is inaccurate.O You are correct in your understanding that the commercial general liability limits on the Nationwide policy are $1,000,000/$2,000,(occurrence/aggregate) with the umbrella policy increasing those to $2,000,000/$3,000,respectivelyThe Board of Directors had decided to increase the Umbrella to at $2,000,limit, so that overall liability coverage is now at S3,000,occurrence and $4,000,aggregateHowever, I would like to make clear that the original policy was more than adequate for the Association, based on industry standards.O You are incorrect in believing that the Umbrella policy does not follow the D&O CoverageIt in fact doesTherefore, prior to the Board's decision to increase the Umbrella limit there was a $2,000,occurrence and aggregateNow, with the increase to the Umbrella, coverage is identical to the CAU policyAgain, this is not to state that we believe that the Association was ever underinsured under the Nationwide policy.OWith regard to the retroactive date of the new policy, five years is a standard retroactive period for which to hold insuranceTo extend this date is of great additional cost to the Association and is not necessary to hold.o The named insured has been updated from " [redacted] ***" to [redacted] O Rentz Management and [redacted] Board of Directors are both covered under the "Employee Dishonesty" coverage, amendment PB06, Employee Dishonesty Optional Coverage - Condominium, Townhouse, or Homeowners Association.O The property blanket limit was determined by Commercial Building Valuation reports using the [redacted] programThe underwriter will not blanket a property unless it is insured to valueReplacement cost value is determined by cost per square foot and construction of buildingsThe underwriter agrees that this risk is insured to valueThe advantage of "Blanket Value" is that there is no co-insurance and the blanketed value can be used to cover loss on one or as many buildings as needed.O The blanket Earthquake coverage on the Nationwide policy is the blanket value of $15,144,The 10% deductible is applied per buildingThus, for a building valued at S1,403,000, the earthquake deductible would be $140,The CAU policy had a blanket value of $10,000,with a 5% deductible per building, meaning that for a building valued at $1,403,000, the earthquake deductible would be $70,150; however, the blanket value was $5,144,LOWER on the CAU policy than it is on the Nationwide policy.The new Nationwide insurance policy on the property more than adequately insures the ASSociation, while also saving money that is needed for other projects around the communityMany of the points that you made were not accurateTo suggest that the Board is being lax in their decision of changing insurance policies indicates that you do not believe that the Board and Management are doing their due diligence in the operation of the day-to-day business of the Homeowners AssociationIn fact, the Board of Directors of [redacted] has gone above and beyond in ensuring that they are meeting with the Fiduciary Responsibility that accompanies holding a position on the BoardThey have met multiple times with the Association's insurance agent to compare policies and to discuss the ins and outs of changing carriersWith the fullest understanding of the differences between the two policies attainable, they made the joint decision that it was in the best interests of the Association to move forward with Nationwide.Regarding the water damage to your balcony partition wall, this was discussed verbally during a phone call that you made to the officeBalcony partition walls will be addressed in concurrence with the deck repair and Sealing work that will occur in the summerBy grouping it together with other work, the Board is attempting to address all issues with decks in a systematic manner that generates Some CostSavings for the Association while ensuring that everyone gets the attention that is needed for their Specific issuesIf the decay of this wall is affecting your unit in a more tangible way than exterior appearances, please let me know and I will see that it gets addressed more quicklySafety concerns are of the utmost importance to management and the Board of DirectorsAs it is currently understood, the water damage on your partition wall is not creating a safety issue or affecting the quality of life in your home.Additionally, the "cracked brick" on the front of your garage is a tuck-pointing issueA work order was issued on November 21, for a mason to inspect and bid the repair of three areas in need of similar repairs around the community, including the area on your homeThe bid was received and approved by the Board, however the weather was not cooperative in allowing for these repairs to be completedOnce those conditions were met, the contractor returned to the property to complete this workAgain, as Stated above, this work was not of immediate necessity in order to maintain the quality of life or Safety of residents within the communityIt was addressed properly by the Board and Management and was resolved as quickly as possible.Rentz Management does not disburse uniform Certificates of Insurance to everyone in the community at one timeRather, requests for Certificates of Insurance are handled on a case by case basis so that the ASSociation's insurance agent can accommodate the specific need of each homeowner and/or mortgage CompanyMore often than not, mortgage companies require a Certificate of Insurance to specifically cite the name and address of the individual insuredIn a community of sixty-three homes, it is not sensible to do this on a single certificateThus, once a homeowner requests a Certificate of Insurance from the Property Manager, they are often directed straight to the Association's insurance agent to meet their specific needs.With regard to the Parking Regulations of the Association, specifically the section which reads:No Vehicle shall be regularly parked or kept on any open parking spaceAn open parking space is a parking space in the Common Areas which has not been assigned to a particular lot and is intended for temporary use by non-residents of the community who have as legitimate reason, including social or business, to be in the communityVehicles of any kind parked or used in violation of this Declaration or any rules and regulations of the board, may be towed away at the owner's risk and expense.AS you have pointed out, a homeowner who drives a police cruiser has parked in the open parking area near his homeAccording to the Board of Directors, it is common practice for homeowners to park in the open areas from time to time as needed for personal reasonsIt is not a practice of the ASSociation's Board of Directors to tag or tow such a vehicle unless it is being parked in the overflow parking on a regular basisThe Homeowner Handbook states (page 14, Use of Parking Pads): "The Community Parking Pads were initially developed to provide temporary parking spaces for guests and visitors to our communityThey were not intended to become regular parking spaces for our homeownersAssociation members should be parking their vehicles in their garages or driveways." Permy discussions with the Board, the vehicle in question has not been parking there regularlyRegardless, a Conversation has been had with the homeowner regarding the parking of his vehicle to ensure that he understands this rule and will keep it in mind when he parks his cruiser.Additionally, after reaching out to the State of Kentucky, the Kentucky State Police offer the following definition of a Commercial motor vehicle:Commercial motor vehicle means any self-propelled or towed motor vehicle used on a highway in interstate commerce to transport passengers or property when the vehicleO Has a gross vehicle weight rating or gross combination weight rating, or gross vehicle weight or gross combination weight, of 4,kg (10,pounds) or more, whichever is greater, or ols designed or used to transport more than passengers (including the driver) for compensation, or ols designed or used to transport more than passengers, including the driver, and is not used to transport passengers for compensation, or ols used in transporting material found by the Secretary of Transportation to be hazardous under 49U.S.Cand transported in a quantity requiring placarding under regulations prescribed by the Secretary under CFR, subtitle B, chapter I, subchapter C.Thus, a police cruiser, also classed as an "emergency vehicle" by KRS to 189.950, is not considered a commercial vehicle by the State of Kentucky nor by [redacted] Homeowners Association, and will be permitted on the property.Finally, regarding your question about the Association's qualification for FHA financing, Landominiums, or planned unit developments such as [redacted] do not have to be "certified" for FHA financingOnly true condominiums must be certified by the FHAThough the community is not certified, an individual purchasing a Unit can still obtain FHA financingIn this instance, the FHA does decline to approve loans on units in communities where over 30% of the units are rentedHowever, [redacted] is nowhere near having rental units, so any concern of an inability to get FHA financing based on the number of rental units is unwarranted in this case.I hope that this clarifies all of the questions you have posedIf any additional questions arise, please let me know.Regards,Rentz Management, Inc.Co: [redacted] Board of Directors
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is absolutely not true that I was not given permission. I KNOW the policy on parking here and this is why I called before I even arrived to make sure I could mark in front of my home to load my MOVING trailer ( I was not parked in the circle - there was enough space between my vehicles and the circle, which is right in front of my home, to drive around the circle) I was PAYING for a rental space for trailers and such already. Had I not been given permission I would have utilized it. The secretary answering the phone gave me permission that morning. I was parked for 6 DAYS touching my yard, my driveway and the front of ***'s vacant driveway next to me - and a cars width away from the "circle." I took careful concern so that no traffic flow was blocked by me with the least amount of inconvenience done as I finished loading the trailer. I had one more day left on packing when you towed me. Your office obviously doesn't know what the right hand is doing from the left if you seriously weren't aware that she gave me permission, which is I suppose possible. But it shouldn't cost ME money because your office doesn't have a functioning communication system in place. I can assure you the secretary KNEW it was wrong when I called her back to ask her why they did that when she gave me permission. SHE felt bad and said she was going to talk with her boss. When she called me back, she apologized but said there was nothing she could do.These aren't the best pictures because I didn't know I would need to document for proof but in one picture you can see my black trailer behind my grand daughter right at the end of my driveway. In front of it is the truck that pulls it, blocking the rest of my yard and then ***'s vacant driveway. In the other photo you can see my grand daughter, the same day, same clothes, riding the same bike in the first photo, next to the circle they are saying I was parked in. Clearly by the space around her and the fact that there was enough space to not even see the trailer, I was not parked in the circle as they are trying to say. I WAS in front of my yard and driveway. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
[redacted] purchased her home in March of 2012, without the knowledge of the Master Association, due to the manner of the sale, which occurs from time to time We were informed of the sale by way of a letter from the [redacted] , who had previously owned the residence, which we received on May 17, That letter is attached here for referenceIn researching the new owner of the home in August of 2012, the [redacted] PVA website was consulted, which stated the name of the owner as [redacted] A print out of that sheet from August 17, is attached here for referenceOn August 21, 2012, a welcome letter was sent out from our office addressed to [redacted] , along with a sheet to update the information that we keep on file in our databaseThe information sheet was never returned to us, thus the information that we have on file remained solely based on the data collected from the [redacted] PVA websiteCopies of the letter and the information sheet that were sent out on August 21, are attached hereInvoices and late letters were sent out to the new homeowner, [redacted] , in both and 2014, but no response was receivedPayments were received on the account in both and 2016, but they did not cover the amount past due from and Following the procedure of the Master Association, a collection letter was sent to [redacted] on May 26, in an attempt to collect the $past due amount on the accountA copy of the ledger from our system from May 24, showing the past due balance as well as a copy of the collection letter sent May 26, are attached hereWhen no response was received, the account was processed for a lien in September In researching the title in order to file a lien, the attorney’s office found that the full name of the owner is in fact [redacted] The lien letter was addressed as suchWhen the homeowner received the lien letter and called Rentz Management, she informed us that [redacted] is her middle name, and any mail sent to that name is automatically thrown away without review [redacted] has in fact paid in full the $that was originally owed to the Master AssociationHowever, the $is still owed in order to make the Association whole for the legal fees expended in order to collect the money owed in unpaid Association feesThe fact that [redacted] paid her fees in and through Rentz Management seems to indicate that she was in fact aware of us as the Managing Agent for the Master AssociationWhy then would she dispose of any mail clearly from Rentz Management without opening it, even it was addressed using her middle name rather than her first? I have attached a Rentz Management envelope here to illustrate the fact that mail from Rentz Management is clearly identifiableThe Master Association will not remove the lien until the account is paid in full
December 2, [redacted] ** [redacted] Dear Ms [redacted] This letter is in response to the complaint that you filed with the Revdex.com on November 12, As you may recall, we have communicated multiple times both before and after the complaint was filed regarding this issue, and based upon those conversations I believed you had a clear understanding of the situation As I explained to you the first time we spoke, the washers and dryers at [redacted] had not been properly maintained for many years prior to Rentz Management taking over management of the association in May of When problems surfaced regarding the washers and dryers I took steps to have them inspected and learned that many of the hoses and valves to the machines had rotted out I immediately contracted with a plumber to replace all of the hoses and valves to all machines This was a time consuming process for the plumber because not all of the lines to the machines have their own shutoffs In fact, a few still need to be done because we will have to shut off water supply to the entire building to do them However, while these repairs were being performed, I ensured that all residents had working plumbing After that, we brought in an appliance repairman who went through each building and checked out every washer and dryer in the community He found washers and dryers that were out of commission and needed replacement One of those needing replacement was a washer in your building; however, the other washer had been working fine during all of this work, as determined by both the plumber and the appliance repairman That said, I would like it to be noted that all laundry rooms are available to all residents, which means that there were other working washers throughout the community available for use when your tenant was unable to locate one in your building, even though there was a functioning washer in it I responded to the problem with the machines as soon as I was informed of it, and had taken the time to explain to you the process we would be going through to repair them as quickly as we could so this would not be an ongoing problem One washer in your building, as of the date of this letter, was replaced last week and the other has been working the entire time It should be noted that we have not received any complaints in regard to this issue other than yours Sincerely, [redacted] Property Manager Rentz Management, Inc
Notice the date of the occurrence was 12/29/We received the bill in early MayThey flat out state that they set up a ladder, saw the sink overflowing, and turned it off then dried up the areaIn their last response they claim they turned off the water from my water heaterThey didn't enter my condo but claimed to have dried up my bathroomThey just say whatever they want and hope I forgot since it happened almost a year ago!
Sharon met with the contractor, chosen and hired by the [redacted] , in early July at the request of the homeownerWhen the findings were not what the homeowner desired, a second meeting with the contractor was scheduled for July 22nd, this time with Bob R***At this meeting the painter was authorized to complete the work of sanding down and repainting the areas in questionOn July 24th, [redacted] was informed of this movement towards a resolution of her problemIt was not until August 17th, three and a half weeks later, that [redacted] reached out to inform us that the painter had never shown upThis is important to point out because Rentz Management is not an onsite management companyWe rely on a system of communication with homeowners to provide us with knowledge of problems at their homesOnce we heard from [redacted] , again we reached out to the painter who assured us he would be there within the weekA week and a half later, on a Saturday, [redacted] reached out to us a second time to inform us that the painter had never shown upThe following Monday, she reported Rentz Management to the Revdex.comThe Revdex.com did not inform us of [redacted] ’s complaint until the following day, September 1st It was the same Monday the complaint was filed, during regular business hours, that our attempts to contact the painter were unsuccessfulFor the entire month of September, the painter was unable to be reachedSharon explained this chain of events to [redacted] on Wednesday, September 2nd via email:“ [redacted] , I have made many attempts to have the contractor come back andrepaint the doorsThe company name is [redacted] and theowner is [redacted] and his number is ***-***-***He has assured me manytimes that the work would be doneI called again yesterday and found out thathe is on vacation and will not return for at least another weekI called his son and asked to have the work completed and h(e) told me as soon as he reached his dad he would get back to meI have not received a call as of todayI will keep you informed of any information I receiveSharon” Rentz Management and [redacted] ended their relationship effective October 1, Despite this fact, Sharon still reached out to the painter to try to resolve this issue for [redacted] , speaking to him for the last time on October 9thIf the work done after this time was not acceptable, Rentz Management no longer has any recourse in the situationIt is now up to the new management company to resolve this issue going forward