Rentu.com LLC

Hello, I apologize for any inconvenience or confusion. When you placed the buyback order, you were given a quote based on the ISBN that was entered. This is not a guarantee you will receive this amount as all books are inspected upon arrival. Upon receiving your book, our Buyback team found...

that it contained excessive writing which usually means that more than 50% of the pages in the book had writing and/or markings in it. Unfortunately we are unable to resell the book in this condition therefore the book was rejected. Per our Buyback policy: "Textbooks with excessive writing and highlighting, missing or damaged covers, missing pages, excessive odor, obscured text, or stuck-together pages have no resale value and will be recycled if sent." You can find that information here: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy...⇄ let me know if you have any further questions.  Rachel S

I apologize for the confusion.  Our records do show that you emailed us on 7/6/2017 and we responded to your email ( [redacted]@gmail.com ) on the same day.  We also responded to your email that was received just today, although this email received was from a different email (...

[redacted]@gmail.com ).  Our records do indicate that we received a book return from you. Unfortunately we did not receive the correct rental. You rented Professional Nursing Practice: Concepts and Perspectives, by Blais, 7th Edition from us on order number [redacted] however we instead received Introduction To Nursing Research: Incorporating Evidence Based Practice, by Boswell, 3rd Edition.   Our records indicate that you were charged the cost to purchase your rental. The terms and conditions agreed to at the time of purchase stated that you will be charged the difference in the price you paid and the price to purchase outright if the book is not received within 20 days after the due date. You pay a discounted price to rent the book and if the book is not returned, this nullifies the discount received and the cost to purchase the book is charged. You can find this information at the following link: https://www.bookbyte.com/rentalterms.aspx Sincerely,Rachel S.Customer Experience Representative

We have
received this book titled Policy Practice for Social Workers: New Strategies
for a New Era, by Cummins from this customer. Upon receiving books at our
processing warehouse, our Buyback team inspects the book and processes it
according to several factors which include the ISBN, copyright...

year, condition,
and whether or not the book is inauthentic. We determine whether books are
inauthentic by several factors such as print quality, page finish, binding,
etc. Inauthentic
books are illegal for resale. Since they are illegally printed copies, we do
not pay for them and we do not resell them. Per our Buyback policy, “Any
items submitted to Bookbyte that are determined to be illegally obtained or
printed will be surrendered to the proper authorities (i.e., law enforcement,
publishers, or retailers).”We will not
be paying for this book directly but a separate courtesy payment of $46.50 is
being sent to the customer in the next 1-2 business days.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We have received
4 copies of this book titled Medical Surgical Nursing: Assessment and
Management of Clinical Problems, by Lewis, 9th Edition from this customer. Upon
receiving books at our processing warehouse, our Buyback team inspects the book
and processes it according to several factors...

which include the ISBN, copyright
year, condition, and whether or not the book is inauthentic. We determine
whether books are inauthentic by several factors such as print quality, page
finish, binding, etc. When these books were inspected, our Buyback team found
that these 4 books had several of the factors of inauthentic books. Inauthentic
books are illegal for resale. Since they are illegally printed copies, we do
not pay for them and we do not resell them. Per our Buyback policy, “Any
items submitted to Bookbyte that are determined to be illegally obtained or
printed will be surrendered to the proper authorities (i.e., law enforcement,
publishers, or retailers).”

Complaint: [redacted]I sent my text books to be purchased by this company In December last year of 2015. I contacted the company numerous times by email regrading the payment they were supposed to of issued to me on the 14th of January 2016, I was instructed to email them after the 30 day period if no check was received. Im filing this complaint to bring the attention to the company of my request that I emailed them today, 22 February 2016. Within that email I requested the previously received check to be cancelled and another to be issued to me along with a tracking number so I may track the checks progress to its delivery to my place of residence. I want the old check cancelled and another issued to me along with an email verification that includes a tracking number so I may track the checks progress thru delivery to my place of residence.

Hello and thank you for contacting us.  I apologize for the delay and inconvenience.  Per our buyback FAQs it can take 3-5 business days for an order to be processed after it has been delivered.  This is an estimate only and can be longer during peak seasons.  The payment for...

your order was delayed because when you created it there were 2 books on the order. When it arrived, only one book was received.  The order remained open as we were waiting for the 2nd book to arrive. Since we have not received it, I have requested the payment be expedited for the 1 book today.  Please note that the original quote for the Algebra textbook was $44.00.  Please allow 3-7 days for your check to arrive.  It is being mailed out today via first class mail.

Upon receiving this item, our Buyback team inspected the
book and found that it had water damage on it. We have been in contact with
this customer and we advised them that their book was being returned. We then
emailed the customer today 3.27.2017 advising them that we would honor the
quoted...

price. The payment is scheduled to be issued on 3.29.2017 via Paypal.

Good afternoon this is [redacted] and the complaint I filed against bookbyte.com has been settled I spoke with them and they clarified the issue but thank you for your concern and quick response

You are correct. Our customer support supervisor is waiving the $10 late fee.  You will receive a refund for that cost to purchase charge once the return has been received and processed.

Hello,Thank you for contacting us in regards to your buyback order # [redacted]. Our records show that your payment was originally issued on 5/24/16 and the check was shipped to the address you provided at the time your buyback order was submitted. Our Policy states that we must wait a full 30 days...

before we can issue a replacement for your payment. Per you request we submitted a payment inquiry on 6/23/16 to reissue your payment to your Pay Pal account. This process can take 7-9 business days as our accounting department has to verify that the check has not been cashed. You are welcome to verify this info by following this link.
https://bookbyte.freshdesk.com/support/solutions/articles/6000082910-when-will-i...⇄

Regarding Revdex.com Claim: [redacted]
Hello,Thank you for reaching out to us regarding your buyback order #[redacted]. As previously stated on our email conversation, the ISBN: 9780133195576  you provided on your order was for the Common Core Edition. We received ISBN: 9780133666571 for the Florida...

Edition. When a buyback order is placed, you are given a quote based on the ISBNs entered. Unfortunately, we did not receive the ISBN that you were quoted for on your order, thus we are unable to payout the quoted amount. Your payment for the other ISBN we received was sent on 1/30/2017. According to our records, your Paypal payment was received and completed on 1/30/2017. We apologize for the confusion this has caused.

Complaint: [redacted]
I am rejecting this response because: Again if you click on "Track "  it will show you the progress bar sayign it is at the Quality Control . SO it has been delievered . I have already sent you the screenshot of it . I have sent it back . You guys have the tracking number since it was generated from your end ! 
Sincerely,
[redacted]

Bookbyte resolution: Hello,I apologize for your frustration regarding this rental order. Your return has been received and processed. A refund has been issued on 01/08/2016. Please allow 3-5 business days for the credit to post back to your account. If you have further questions, concerns,...

or comments, please let us know.

Hello, Upon receipt of a shipped package into Bookbyte’s warehouse, ownership of the contents of the shipment transfer completely and wholly to Bookbyte. Bookbyte reserves the sole right to determine the value and condition of any included items according to its own standards and policies. Bookbyte also reserves the right to resell, recycle, or donate any item obtained through a buyback shipment.  If a box is damaged upon its arrival photos are taken to document this as well. There are no photos of your order which means it was intact when it arrived here.   Bookbyte is not responsible for any loss, damage, lateness, or mishandling that may occur while an item is in transit.  Our warehouse rejected your item because they stated the binding was damaged. After an item is rejected it is put onto a palette to be recycled or donated and unfortunately we do not have any photos of the damage nor would we be able to retrieve your item once it has been rejected for any photos.Our records show that a representative offered you a reduced payment as a courtesy, since it was your first buyback order placed with Bookbyte.  The same representative also referred you to our entire buyback policy here:  http://support.bookbyte.com/support/solutions/articles/6000111839-buyba...⇄ S

Regarding Revdex.com Claim: [redacted]
Hello,
Thank you for contacting us in regarding to your order # [redacted]. I apologize that our reps have not gotten to your emails yet. We are experiencing a high volume of emails. Our records show that your order was due on 12/19/2016. The tracking indicates that we...

received your rental at our warehouse on 12/29/2016. Unfortunately, our returns department is experiencing high volume due to the peak season and has not processed your rental. After 20 days past due, our system automatically charges the CTP (cost to purchase). As a courtesy, I have refunded this charge today. It may take your bank 3-5 days to post the refund to your account. Please keep in mind that we may need to rebill should we process your rental and receive the item in an unacceptable condition.
 
We apologize for the confusion with this matter.

Hello,The full refund has already been issued via Barnes & Noble as previously advised: If you have questions regarding the charge or refund, please contact Barnes & Noble directly. You can reach them through their website here: https://help.barnesandnoble.com/

Hello,Thank you for reaching out to us. Our records show that this claim was already resolved via email on 02/06/2016. A refund was issued for the order on 02/06/2016:Transaction DetailsDateTypeListing Price2/6/16Refund-$50.101/7/16Sale$50.10The refund should post back to your account within 3-5...

business days. I apologize for any confusion or inconvenience. If you have questions or concerns regarding the refund or billing, please consult Barnes & Nobel directly as that was the site of purchase and charge.

Hello, Our records do indicate that we received a book return from you. Unfortunately we did not receive the correct rental. You rented [redacted] from us on order number [redacted] however we instead received [redacted]...

[redacted]. Unfortunately, per our terms and conditions, we are unable to send books back that are sent to us in error. Our policy specifically states: "Books received that are not on the original order will be paid at current buyback value or recycled or donated if we are not able to buy the book.  We are unable to send these books back." Since this book is not on your original order, it will be processed according to the terms set in our policies and procedures. At the time we received your return order, the incorrect book returned had no current buyback value.Our records indicate that your rental is in a full collection status because the book was not returned by the due date. We have attempted to charge the cost to purchase the book twice and were unsuccessful therefore your order was sent into a collections process. Once put into that collections, we sent a notice via email and also a letter in the mail but did not receive any response. The order is now in full collections and unfortunately this means the order can no longer be returned. You are welcome to view our full rental policy & terms of use here: http://support.bookbyte.com/support/solutions/articles/6000111854-rental-...⇄ feel free to contact me if you have any further questions.Thank you,  Bookbyte

Hello and thank you for contacting us. The order you are contacting us about was not placed directly on our website. The order was placed on Amazon.com. Each website has different return policies despite being the same seller. The return instructions you are citing are from our direct website,...

www.Bookbyte.com. Our website allows customers to return books for a refund within 14 days for a full refund of the purchase price. The return instructions that you were provided with on Amazon.com stated different policies. Amazon.com allows a 30 day return timeframe and applies a 20% restocking fee for orders that were shipped as described. This policy was displayed at the time you submitted a return request through Amazon and is shown on their Help pages. Had the order been placed directly on our website, we would have refunded according to the Bookbyte.com policy which allows for a full refund of the purchase price upon return however the order was placed on Amazon.com therefore the return policy is different for your order. Despite those policies, our records indicate that an exception was made and a refund was processed for a remainder of your order on 12.19.2016.