RentTrack, LLC

Ms. [redacted] unfortunately signed in and intentionally made two payments online, on November 10th and 13th. Ms. [redacted] put in the wrong amount for her second payment and did not pay attention to the amount she was paying. RentTrack clearly displays 4 times throughout the payment process...

exactly the total amount a resident is paying as well as in 2 follow up emails that are sent to residents.When Ms. [redacted] contacted RentTrack and informed us of her error, we let her property manager know and refunded her mistaken payment as soon as possible so she would have those funds returned.
Because this was completely user initiated and a user error RentTrack does cover bank fees that the residents bank charges. While we certainly appreciate the situation Ms. [redacted] put herself in, all RentTrack users must be responsible for their own actions.