Hi [redacted],
Thanks for letting us know and I apologize for your frustration. I have forwarded your complaint to our customer service and chargeback team who will be reaching out to you shortly.
Not satisfied. You charge to flat fees? Before an amount is entered it sits at 4.95. Then once amount is entered it's an additional flat fee of 3.95? Plus additional percentage of the amount being paid. That us ridiculous. Yes I saw the fees and paid bec I had no other choice. But. To charge $9 in supposedly "flat fees" then an additional percentage of the payment amount is unjust. I have never experienced a company charging 2 flat fees plus percentage of payment. I am not satisfied with the response and clearly this company has no concern for customer service and the insane fees. Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
As stated in our Fee Schedule, we charge a flat rate fee for transactions we process for Homeowners. Incertain situations, payments can be made in more than one transaction, in which case multiple disbursements to the owner account are possible. Since the fee is based on a percentage, the amount of...
disbursements does not affect the total amount of fees paid, 3% of two $500 transactions is the same as 3% of one $1000 transaction.
Hi [redacted],
Thanks for letting us know and I apologize for your frustration. I have forwarded your complaint to our customer service and chargeback team who will be reaching out to you shortly.
Not satisfied. You charge to flat fees? Before an amount is entered it sits at 4.95. Then once amount is entered it's an additional flat fee of 3.95? Plus additional percentage of the amount being paid. That us ridiculous. Yes I saw the fees and paid bec I had no other choice. But. To charge $9 in supposedly "flat fees" then an additional percentage of the payment amount is unjust. I have never experienced a company charging 2 flat fees plus percentage of payment. I am not satisfied with the response and clearly this company has no concern for customer service and the insane fees. Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
As stated in our Fee Schedule, we charge a flat rate fee for transactions we process for Homeowners. Incertain situations, payments can be made in more than one transaction, in which case multiple disbursements to the owner account are possible. Since the fee is based on a percentage, the amount of...
disbursements does not affect the total amount of fees paid, 3% of two $500 transactions is the same as 3% of one $1000 transaction.