Rental Store USA

We Have issued the refund of $125.00 Less $25.00 Processing Fees. We Apologize for the delay. Te Owner was out of State due to a death in his Family.  Also Note you Have the Business name, address and other information incorrect. This Email address belonged to a diffrent Company a few years...

Back.  The Owner is [redacted] The Business Name is [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: On 1.12.16, I registered fir the online service to receive assistance with locating an apartment. But during or shortly after the registration, I received a call stating that an aoartment I had previously applied fir I was approved for. I immediately. Alled the number on the ad 1.973.951.3850 and explained the situation, requesting how to obtain a refund . The representative advised me to send an email to [email protected] to explain the situation. I did what was advised didnt hear back. I called the next day and spoke with the same rep who afain advised me to send another email and call the numbers listed on the website. I sent another email on 1.14.16 stating if I dont hear anything by 1.15.16, I would be contacting the Revdex.com. I receievd a call from a rep and she advised she would be submitting my complaint to a supervisor and I will hear back from her by the close of business and I didnt recieve a call. So I sent an email again on 1.17.16 and also called the numbers listed on 1.19.16, [redacted]and [redacted] and still havent heard back from anyone. The services are supposed to be good for a period of 6 months and although I received a username and password to use the services, my account was been deactivated the same day it was opened, however my money has not been refunded. Please advise what I need to do next. My contact # is 1.973.517.6700 and email is [redacted]

Thanks

1stDesired Settlement: Refund

Business

Response:

We Have issued the refund of $125.00 Less $25.00 Processing Fees. We Apologize for the delay. Te Owner was out of State due to a death in his Family. Also Note you Have the Business name, address and other information incorrect. This Email address belonged to a diffrent Company a few years Back. The Owner is [redacted] The Business Name is [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,