Rental Data Bureau

[redacted]DOCUMENT ATTACHED[redacted]
5/19/2016Rental Data Systems, Inc PO Box 1259Boring OR 97009RevDex.com PO Box 1000Dupont, WA 98327RE: Complaint  ID#  [redacted] The customer purchased a monthly subscription to our website on 3/8/16 agreeing to terms and conditions...

including:I . Customer is granted online access via Username and Password2. Rental Data is authorized to submit monthly credit card charges3. Customer can cancel without penalty and obtain confirmation by two means:a. Click to obtain instant cancel confirmation on the siteb. Call to obtain instant cancel confirmation from customer service6. All service and renewal fees are non refandableCustomer contacted our office on 5/11/16 after seeing the May 8th renewal fee on her card and insisted the charge was not authorized as she was certain she had cancelled the subscription at least a month earlier when she stopped logging on to the site.  Our records indicate the account was not cancelled and that the customer had logged on to the website 56 times since the date of purchase.The customer did not have a cancel confirmation number, a date of cancellation, nor was she able to indicate whether she left a cancel request on voicemail or actually spoke with a customer service representative.  She admitted not cancelling through the website.An exhaustive search for the customers phone number in phone logs and voicemail logs failed to find any record that she contacted our office at anytime between the date of purchase, 3/8/16 and the date of complaint, 5/11/16.  At that point the customer insisted that she must have cancelled the service on the day of purchase.Unable to affirm the customers claims, we cancelled the subscription, provided a confirmation and did not refund any money to the customer.To settle this complaint, we are willing to offer in house credit in the amount of $ I 9 that the customer may use in the future toward Rental Data services.

Complaint: [redacted]I am rejecting this response because:This company rejected the fact that I called and cancelled the service immediately after starting it and decided to not use that conversation that I had on that same day as record of that cancellation, instead continuously reflecting on the flat fact that I could have done it online the fact that I chose to do it over the phone does not defer my right to cancel. In addition although it show that I never logged in for 2 months under the impression that my services had been cancelled up until I noticed a debit from my account they still disregarded the fact that I must have been under the impression that I did not have the service based on canceling it and that's why I was not using it.
I find this company very  unreputable they do not answer the phone unless you use the prompts to select the option to start up service they are collecting money relentlessly without consideration for the consumerand try to be oblivious to the fact that people may not want their service anymore.  After a very uncomfortable conversation with Rod I wouldn't recommend anyone use their service let alone accept a credit to utilize their service which wasn't very helpful to begin with.