Rent to Own Auto Centers LP

Initial Business Response /* (1000, 5, 2015/12/22) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@rtoautocenters.com
Ms [redacted] arrived in our ST Charles location at 8:45am. Our tech looked at the car and had to figure out why the unit was dead. Once...

they found the issue the unit was replaced and a new unit installed. Unfortunatley, it took longer than 30 miuntes but this is out of our control. When any of our vehicles are brought in we inspect the car and calculate miles. It was discovered that she was over in her alloted miles and her full payment was 14 days late. We allow a 5 day grace period and she was well over this timeframe. When issues were discussed with her she did not listen and kept insisting that we inconvenienced her. Typically, until full payment is received the vehicle would be disabled until we receive full payment. The manager authorized to let her leave with the understanding she would make the balance of her payment by noon. Ms. [redacted] was addressed in a professional manner. She sat in our showroom speaking to someone on her cell phone in a louder than normal voice complaining about the level of customer service and inconvenience that Rent To Own was causing. Unfortunately, we do not issue credits due to service taking longer that estimated.