Rent 2 Own

They are putting extremely false statements in their responses. They are only...

telling more lies. Their first lie to falsey gain access to my hime when I would not accept Regional Manager [redacted] brush under rug agreements she lied to me then had the delivery guys that had delievered my new uninfested bed bug bed that they were just told to pick it up no reason or they would have to call police. Then [redacted]s story wa she was filing claim and it coukdnt be in here when adjustor was items couldnt be which was another lie. In which now there main woman [redacted] at their corporate office continues to lie on this page to try to cover their butts Ive responded to their response with the screenshots from their accounts manager who said I was credited overly until was taken care of. I didnt even have the items taken bc of bed buggs they didnt retreat my home as they were supposed to. They totally after admitted guilt has really hurt and caused out family so much emotional distress. Medical distress a long whole list and to see them to continue to lie when there is proof against every thing they try to come back with only proves this business is a scam! And they obviously do not follow health department laws! Thanks I just want this added since [redacted]s story and [redacted] and [redacted] insurance lady [redacted] can be contacted and lawyer also and will provide same evidence.

If [redacted] wants the calls and texts to stop he must stay in communication with the store manager. The account manager is trained to call and take measures to get in contact with the customer when the account goes late and there has not been any communication with the customer. The customer can call, text or even contact the manager via our www.r2o website to leave a message with them. If [redacted] is un happy with any issue please contact [redacted] the store manager. [redacted] is always there to help work out issues for the customer.
Thank you,

I am responding to the complaint id # [redacted] with [redacted] He is a customer with our Ashland KY store. He has 2 rental agreements with the store, agreement # [redacted] for an All In One computer. Attached is his agreement and payment history, which shows the majority of his payments...

were made a  by credit card. As shown on the agreement he was offered the 120 day same as cash offer of $979.99. This option expired on 3/10/2015 as outlined on the agreement line 6 and 7. In order to buy the computer for this price he had to make rental payments totaling to $979.99 plus sales tax by 3/10/15. And looking at his payment history he did not do this. The rental agreement  then  to full term option as outlined on line 6. As shown on his payment history he has paid $1,290.74 in rental payments. The regional of the Ashland Store, Dustin C[redacted], has spoken to [redacted] and offered him a payout of $113.94 if paid within 10 days. The other rental agreement was #[redacted] for the Amana stove. As outlined on the agreement in section 17 & 18 the customer is responsible for the property (the item rented) and payment until it is properly returned to the store by them. The store is currently trying to work with the city to get the stove back. It is in a locked building and we do not have access to get into to retrieve our merchandise.If there are any further questions please have [redacted] contact the Ashland Rent-2-Own store and speak with Dustin C[redacted] or Jonda J[redacted].   Sincerely, Nancy D[redacted]Facility ManagerCountryside Rentals, Inc.

that is not the payment I am talking about. Yes they did credit the very last one back to the bank but the ones they took on 3/21/2014 and 4/21/2014 were not credited back! Those payments were taken illegally on an agreement that was already paid off to begin with. If they don't want to reach an agreement with me I will have no choice but to just take them to court. They took those payments on those dates for the washer/dryer agreement and I had paid that off in February there should have been no payments taken for it whatsoever. In September and October was when the 3rd one happened which they did send back to the bank and I was told that those prior payments were credited to my account for the current agreement and they were not only the payment they are acknowledging was credited back to the bank which was the 3rd time they had done this. Not including the membership fees they have had on my account, which were to never even be on there! They broke state laws doing what they have done so I have no problem taking them to court or vise versa to get the matter resolved if they won't acknowledge their wrong doing. The payments I am talking about were taken on a friends account which I had to pay him back for and were to be credited to my account and rather than correct their mistake they have been lying about it saying they did. No only the 3rd payment was sent back to the bank, the other 2 were to be credited to my current agreement in the form of a payment.  If they pull up the washer/dryer rental agreement then they could clearly see that I made the payoff payment in February for $900 and some dollars and after that there were 2 separate payments taken back to back on the dates listed above on a credit card that they were to have never had on file or run whenever they so chose to. They didn't even call and make me aware they were going to run any credit card for any payment they just done so without my knowledge or permission. I have my personal bank statements to show all the times they tried running my credit cards without permission. This has been an ongoing problem when they have never had permission to keep any credit card on file and to run it whenever they wanted.

We do take care of our customers and the Revdex.com can look at our past history for our company. We do offer an extended warranty plan with our Family club plan. However the warranty is only valid for 1 year after the purchase date. This computer has been paid out for 2 1/2 years. We are not responsible for the computer after it has been paid off unless you have the extended warranty plan which with this it would not be in effect (it is beyond the coverage time frame). Sorry you feel this way, we strive for great customer service. You do what you feel you must do.

We have filed an insurance claim with our insurance company [redacted] to handle. The adjuster's name is [redacted] and can be reached at 614-[redacted]. The claim number is #[redacted]. Please contact them for questions.

The district manager, Dustin C[redacted] has spoken to [redacted] and has offered him a pay out offer on his computer for a 1 time payment of $113.94 plus tax and fees. He has until the 2nd week of February to honor this agreement. When payment is made the rental agreement will be paid off and completed. The store manager was able to work with the city to return the stove back to our Ashland KY store. We have terminated the rental agreement on the stove effective 1/20/16. If there are any further issues please contact Dustin C[redacted] at the Ashland Rent-2-Own store.
Thank you,
Nancy D[redacted],
Facility Manager

This is in response to complaint # [redacted] for [redacted] with Rent-2-Own in Heath, OH. Mr. [redacted] came into our store and picked out and ordered the dual recliner sofa of his choice. He is renting the merchandise and does not own it until it has been paid in full. Currently he has paid $203.00...

on the sofa. We service and repair all our merchandise for free while it is on a rental agreement. Mr. [redacted] also rented the same time a headboard and a queen mattress. The store has made numerous attempts to contact Mr. [redacted] to pick up and repair his sofa, or to talk with him on his account. There was no response from him. They made trips to his place of residence with the address he filled out on the rental agreement and he had moved. He did not call the store to give them his new address. The store found his new address after they sent him a 30 day late notice and it came back with his new address.  Both of his account are past due, this one from January. Our rental agreements state on line 21 Location of property: Your agree to keep this property at the address shown in item 2 (which was his address prior to moving). If you remove this property without our written permission, we have the right to terminate this agreement immediately. [redacted] the store manager would like to see what can be worked out on his sofa to both parties satisfaction. Please have Mr. [redacted] contact [redacted] to what can be done.

I am aware she made a 300.00 adjustment on the couch and loveseat but I had to call back after I had had been making payments for the adjustment it had not been done I also had been making payments towards the couch and loveseat before I got it. [redacted] told me any payments I made would go towards the couch and love seat..... I was also told I would get a call in the first Revdex.com response I got but have yet to receivethat call... my couch is currently out for repair when it was picked up I was told it takes about 2 weeks I called during the second week to see when it would come back and was told it didn't go out until 01-8 and it could take 2 weeks from that time...it was also said that I was given a discount on my sectional and was not when I asked about promotions online I was told it doesn't save you money it gives u extended time to pay that the dollar amount advertised goes on the end cost. If my price was lower to 1100 plus I had been making payments before I got the couch I would of only paid 300 so far that is incorrect

*I donot accept their reply !!!! I never agreed to monthly payments, I have filed 2 complaints with Federal Trade Commission about them discussing terms of his loan and harassment of collections

I have reviewed the rental agreements for [redacted] and the Milford Rent-2-Own store. She did have 2 laptops she purchased from the Milford store through the Rent-2-Own rental process. One of the laptops in question was paid off on 7/23/13 and the other one paid off on 10/3/14. We  service...

all products that are still on rent for our customers, but once they pay out we no longer service them.  The Club program we offer will extend the service warranty on any product that has paid off only during the first year after it's pay out date. And [redacted] does have the club warranty plan.  So the club extended warranty service for her 2 computers ended on 7/24/14 for one and 10/4/15 for the other. So both of them have been paid out over the 1 year allowable time frame. While her computers were on rent we did service her computer 2 times and provided her with a free loaner on both times while her computer was getting fixed. Both issues were software related. I believe this is a communication break down. The manager, Carrie B[redacted] was going to try and reach [redacted] by phone.Sincerely,Nancy D[redacted]Facility ManagerCountryside Rentals, Inc.

The reason I am rejecting this is because they have known about this cord not being the right one for awhile and all they kept doing is giving me the wrong cord and now my computer is fried and they don't seem to care. I have several of witness that can verify what I am saying is true. I mean they don't take care of there customers. If u need paper documents just let me know and I also have written letters from other customers that have had this problem so all I want is another computer to the same quality of what I had. 
Complaint: 10301804
I am rejecting this response because:
Regards,
Brandy Ernst

We do indeed owe her $19.12 for the a/c. [redacted] requested it to be picked up on 9-26. We also should not have ran her card for the additional amount without her permission. If we have caused any overdraft fees will absolutely take care of those as well. This type of transaction is not condoned and...

will be dealt with accordingly.

In responding to the complaint with [redacted] I want to apologize for any inconvenience our company may have caused to him. I did check out the system in the store and the address had been removed from [redacted]'s account. I also contacted the marketing department to contact our 3-third...

party marketing companies to have it removed. They did inform me that it could take about 3 months for the address to get filtered out of their data base system.Sincerely,Nancy D[redacted]Facility Manager

I am writing the response to the complaint # [redacted] with [redacted] and our [redacted], Rent-2-Own. Mr. [redacted] wrote us a check for 181.71 dated for 7/3/17. The payment was processed and the check was returned to Rent-2-Own on 7/10/17. If Mr. [redacted] was having an issue with his bank...

account he should have contacted the store and addressed the issue. The bank sent him notification on his returned check the same time we received the nsf check notice from the bank. There was no contact made by the customer to the store. The account manager contacted him on 7/15/17 about the nsf check. NSF checks are against the law. And Mr. [redacted] had collection issues with the store in the past. The employee was doing his job in colledting the nsf check. When a customer doesn't call or come in to make the nsf check right we can and have taken payments of nsf checks to the courts to get payment. Due to his past payment history the account manager felt it was necessary to advise him of this. The store has picked up the merchandise from Mr. [redacted]. He still has not made arrangements to pay the nsf check which he currently owes.Sincerely,Nancy D[redacted]Facility Manager

[redacted] is a customer with our Marietta Rent-2-Own store. She has 3 rental agreements with them. The 1st agreement  started 1/23/15 for a washer and dryer and it is almost paid for. The 2nd agreement 9/18/15 for 2 recliners and a sofa and the 3rd agreement started on 3/17/15...

for a 32" TV. [redacted] usually makes her payments with debit card. In April 14th, 2016 her card was ran for $219.00 to bring her account current. The 3 accounts are again behind. The store has left several messages and door hangers for her to contact them about her account. Mike V[redacted] has seen [redacted] at the Family Dollar store a few times and ask her to stop in and see him about her account. He is willing to help her with getting back on track. She never came in or has not responded to any of the messages left for her. They ran her card yesterday for 290.00 the balance owed on her agreements. I spoke to the manager today and he backed the payments off her account and applied the refund back to her card. The agreements as of today are 34 days late. Mike the store manager is willing to help her out. She needs to stop by the store and speak to him. Her washer and dryer is almost paid in full and he doesn't want her to loose it. Sincerely,Nancy D[redacted]Facility Mananger

I have spoken to the store manager Donna T[redacted]. We are processing a refund to the customer for the $67.30. A check will be mailed to [redacted] today. I apologize for the delay in how this was handled from our store. We strive to give better customer service. The customer should receive the...

check within a couple of days.Sincerely,Nancy D[redacted]

I have not been made aware of any payout offer as of 1/8/2016 and second the store as yet to mention the 9 attempted withdraws without my authorization for the stove that was agreed to be picked up on Dec 1st 2015 two weeks a ahead of time.  I would like to see the actual rental agreement with me signature on it not some layout.  It sounds to much like a scam when the customer calls in to set up  a pickup on an item that he no longer needs then the store fails to do so for whatever reason. Then R2O claims the customer is responsible for merchandise while hiding behind there policy then attempt withdrawals without customer authorization.  So R2O basically said lets not pick up the merchandise even though we were advised in enough time he was leaving and the place would be condemned and then we will try to get money out of him because its policy. According to R2O I am responsible for the screw ups and mistakes! This is theft no matter how you look at it.  This isn't the first time R20 has made and attempt at getting more money out me without cause just the first time I have put me foot down.  When I lived in Rush we had a nice warsher and dryer nearly paid off we had the store hold it while we moved not late on payments but current. R2O agreed to hold said items then two days later when we showed to pick up our warsher and dryer the store had sold em already.  So we were forced into a brand new contract and start over from scratch sounds like another scam to me.  Its about time R2O starts paying for their mistakes not us!

Yes they caused me to miss a car payment. My bank charges me 35.00 and my car loan bank charged me 40.00
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

This reply is not only untrue but it 100% inaccurate.  The issue with the mattress was a complete other issue. It pertained to Rent-2-Own  delivering me a mattress that was used as well as the lower quality mattress that was not what I had ordered. The store manager was 100% helpful. He noted the error on THE I R part and delivered a new mattress that was suppose to be what I had originally ordered. The problem was resolved, hence the neglect to add this to my complaint. This issue is with one employee who speaks rudely, DID in fact discuss my account with a minor who isn't even listed on my account and now, again, says it didn't take place.  The blatant neglect and denial in these actions is the cause for the complaint. Even after conversing with [redacted] or [redacted] and making agreed arrangements the one employee continues to have an issue. How would a minor, mind you this is a 14 year old girl who had no idea what was going on, compose a story that a girl, from rent-2-own was there to pick up my furniture or get money for non payment?  After I confronted the employee, again, the day of my complaint she continued to show poor customer service skills and professionalism.  I have felt I have a god relationship with the store manager and [redacted], the problem employee even explained to me she and [redacted] would be wrote up if PROOF of contacting me daily or my list of contacts were not fulfilled. When I asked to cease from contacting my contacts she stated she will continue because it is her job and they will not be wrote up for my delinquency.  I stated I will send a letter via my attorney for the cease of the calls and  texts and she stated I can contact their attorney and gave me the corporate number. The regional contacted me and I had arrangements to be in yesterday but due to working a job that has no set times I could not make the appointment.  I had no service in the facility and could not contact them before they closed. A payment (partial) will be made in the night drop/slot tonight.