Service not being provided due to lack of facility cleanliness
I have a yearly pool membership, which I renewed at the beginning of for $Over the past six or eight months, the condition of the pool has gone from crystal clear to nastyThe heat has been reduced to lukewarm or no heatMany of us bought this membership because of medical issuesNow the hotel does say it is not responsible for the pool temperature; that it fluctuatesHowever, they do still advertise it as a heated poolThe water is always hazy, slimy feeling indicating it is not being effectively treated It is often full of hair which indicates that the filter is not working properlyRecently the pump did not run for days.No one noticed until I complainedThe hot tub is not hot and there is always something at the bottom that looks like dirtI personally think it is the chemicals that don't dissolveThe heat in the sauna has been reduced so much, you have to 'preheat' it for it to be effective
Service not being provided due to lack of facility cleanliness
I have a yearly pool membership, which I renewed at the beginning of for $Over the past six or eight months, the condition of the pool has gone from crystal clear to nastyThe heat has been reduced to lukewarm or no heatMany of us bought this membership because of medical issuesNow the hotel does say it is not responsible for the pool temperature; that it fluctuatesHowever, they do still advertise it as a heated poolThe water is always hazy, slimy feeling indicating it is not being effectively treated It is often full of hair which indicates that the filter is not working properlyRecently the pump did not run for days.No one noticed until I complainedThe hot tub is not hot and there is always something at the bottom that looks like dirtI personally think it is the chemicals that don't dissolveThe heat in the sauna has been reduced so much, you have to 'preheat' it for it to be effective