Renner Properties LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was refunded the dollars but was not reimbursed my overdraft fee's nor my payment for shipping and handling on a product which I did not receiveI believe that a company who wants to give ultimate customer service should review the problem and solve it correctly as I had a very difficult time receiving my refundThe company does carry recorded phone calls and I would like them pulled so they may see the pushback I receivedI do not see a FULL refund has been applied Regards, [redacted]

Dear Revdex.com,We appreciate the opportunity to address this matter.We would like to start this response by saying that Mr [redacted] has been fully refunded for the amount requested as a courtesy to the customer, and we have cancelled Mr [redacted] accountAs a consumer, Mr [redacted] signed up for a day trial on June 08, to try the product on our membership websiteUpon ordering, Mr [redacted] agreed to the full terms and conditions of the trial orderOn our website, located directly to the left of the “order” button, an agreement to our terms and conditions checkbox is placedWithout checking this box, therefore, agreeing to the full terms and conditions, orders will not be allowed to be processed completely.Upon the initial ordering of the product, Mr [redacted] was billed for a day trialThe terms and conditions state that if the customer does not cancel before the day trial ends, he/she will be charged the full price for that initial order, not a new oneIf the customer cancels within the day trial period, there will be no additional chargesAs we strive for customer satisfaction, we apologize for the inconvenience that this has caused Mr [redacted] .However, Mr [redacted] did contact our customer service center to cancel his subscription on June 23, 2015, the charge was refundedWe did issue the full refund that same day, the confirmation details are as follows: 06/23/12:am - Refunded - $Trans-ID: [redacted] We have cancelled Mr [redacted] account and issued the refund We are currently reviewing our customer service procedures and are taking actions to address any issues, so that we may prevent escalation of customer complaintsWe hope that this has resolved Mr [redacted] issueThank You,Customer Service Escalation Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was refunded the 89.00 dollars but was not reimbursed my overdraft fee's nor my payment for shipping and handling on a product which I did not receive. I believe that a company who wants to give ultimate customer service should review the problem and solve it correctly as I had a very difficult time receiving my 89.00 refund. The company does carry recorded phone calls and I would like them pulled so they may see the pushback I received. I do not see a FULL refund has been applied.
Regards,
[redacted]

Dear Revdex.com,We appreciate the opportunity to address this matter. We would like to start this response by saying that Customer has been fully refunded for the amount requested as a courtesy to the customer, and we have cancelled Ms. [redacted]'s account. As a consumer, Ms. [redacted] signed up for a...

15 day trial on June 19, 2015 to try the product on our membership website. Upon ordering, Ms. [redacted] agreed to the full terms and conditions of the trial order. On our website, located directly to the left of the “order” button, an agreement to our terms and conditions checkbox is placed. Without checking this box, therefore, agreeing to the full terms and conditions, orders will not be allowed to be processed completely. Upon the initial ordering of the product, Ms. [redacted] was billed for a 15 day trial. The terms and conditions state that if the customer does not cancel before the 15 day trial ends, he will be charged the full price for that initial order, not a new one. If the customer cancels within the 15 day trial period, there will be no additional charges.As we strive for customer satisfaction, we apologize for the inconvenience that this has caused Ms. [redacted]. We are currently reviewing our customer service procedures and are taking actions to address any issues, so that we may prevent escalation of customer complaints.We hope that this has resolved Customer’s issue. Thank You,Customer Service Escalation Team

Dear Revdex.com,We appreciate the opportunity to address this matter.We would like to start this response by saying that Mr. [redacted] has been fully refunded for the amount requested as a courtesy to the customer, and we have cancelled Mr. [redacted] account. As a consumer, Mr. [redacted] signed up for a...

15 day trial on June 08, 2015 to try the product on our membership website. Upon ordering, Mr. [redacted] agreed to the full terms and conditions of the trial order. On our website, located directly to the left of the “order” button, an agreement to our terms and conditions checkbox is placed. Without checking this box, therefore, agreeing to the full terms and conditions, orders will not be allowed to be processed completely.Upon the initial ordering of the product, Mr. [redacted] was billed for a 15 day trial. The terms and conditions state that if the customer does not cancel before the 15 day trial ends, he/she will be charged the full price for that initial order, not a new one. If the customer cancels within the 15 day trial period, there will be no additional charges. As we strive for customer satisfaction, we apologize for the inconvenience that this has caused Mr. [redacted].However, Mr. [redacted] did contact our customer service center to cancel his subscription on June 23, 2015, the charge was refunded. We did issue the full refund that same day, the confirmation details are as follows:  06/23/2015 12:00 am - Refunded - $89.99 Trans-ID: [redacted]. We have cancelled Mr. [redacted] account and issued the refund.   We are currently reviewing our customer service procedures and are taking actions to address any issues, so that we may prevent escalation of customer complaints. We hope that this has resolved Mr. [redacted] issue. Thank You,Customer Service Escalation Management