Renew Derma

Our Clients our offered a free trial of a skin cream and eye serum for only shipping and handling They are able to cancel the continuity program at anytime without additional billing The Free trial is for days The terms are displayed and available on the siteThe customer did call in on the morning of the 11-4- At this time the customer service rep offered a discount After the customer became escalated and did not complete the call with the Customer Service Rep The Customer hung upAt this time a full refund was issued on the morning of 11-4- The refund was for both products Our Rep attempted to contact the customer about the refund, however, the client did not have Voicemail, and did not answer We strive to have satisfied customers And we always give full refunds when that is a warranted action We would rather give a full refund then to cause negative customer scenariosPlease let me know if I can assist further, Loteia

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is mostly satisfactory to me The only update I feel is necessary is that I received the refund on 11/7/and not 11/4/ Also, my phone does have a voice mail and I never received another call from the company informing me about the refundThe customer rep flatly denied me any refund except a partial refund and when I told her I would pursue other courses to receive a refund she said, "You will loseAnd when you call back you will not be offered even the partial refund" Regards, [redacted]

[redacted] , Please note We have refunded the customer due to there not understanding our policy although they originally agreed to a 50% refund we gave them a total refund of all purchases Thank You

Spoke with consumer via phone: The business stated in their response that the product was shipped. The consumer never received nor wanted that item and was billed th $87.57 for the item. The business has refunded the $87.57 and the complaint has been resolved.

From: [redacted] < [redacted] @gmail.com>Date: Fri, Dec 30, at 8:PMSubject: Complaint # [redacted] To: [redacted] @cleveland.Revdex.com.org I received the other 50% of refund today as promised by them.Thanks, [redacted] ***

Company responded via phone: The consumer's account was cancelled on July 8, and all charges were refunded

To Whom it may concern Due to the misunderstanding and the customer not fully understanding our terms and conditions we will grant a full refund . We do apologize for any misunderstanding .. Thank You Kobe Health & Beauty

From: Loteia P*** Date: Tue, Jan 3, at 3:PMSubject: Re: ID *** (see additional comments from the consumer)To: *** *** Please be advised we have made total refund which customer should be able to verify through credit card customer care .... Thanks

Company responded via phone as follows:On April 4, 2017, the consumer enrolled for a day trial At that time, the consumer was charged $for insurance and $for the trial membership According to the company records, the consumer did call in on April 8th and was told he could
be offered a day extension and to call back by April 17, to cancel the trial The consumer called in and canceled on April 18th with our agent The product was already shipped and the consumer was charged $ On April 25, 2017, the consumer called in to discuss the charge and was told the order shipped because we did not hear from him on April 17, to cancel The consumer will be refunded as a courtesy the $for the shipment that was sent on the 18th of April However, we can not refund the $and the $charges for the trial period The account has been verified as canceled.The transaction id number for the refund is ***

From: *** *** Date: Tue, Jan 3, at 3:PMSubject: Re: ID ***To: *** *** ***@cleveland.Revdex.com.org>
Please Be advised be cause of confusion won Please policy from customer we have refunded purchase price
Thank You

Company responded via phone as follows: The consumer's account has been canceled and the consumer has been refunded $87.47 on April 4th and another credit in the amount of $94.45 was issued to the consumers credit card on May 6, 2017.

Our Clients our offered a free trial of a skin cream and eye serum for only shipping and handling.  They are able to cancel the continuity program at anytime without additional billing.  The Free trial is for 14 days.  The terms are displayed and available on the site. The customer...

did call in on the morning of the 11-4-2016.  At this time the customer service rep offered a discount.  After the customer became escalated and did not complete the call with the Customer Service Rep.  The Customer hung up. At this time a full refund was issued on the morning of 11-4-16.  The refund was for both products.  Our Rep attempted to contact the customer about the refund, however, the client did not have Voicemail, and did not answer.  We strive to have satisfied customers.  And we always give full refunds when that is a warranted action.  We would rather give a full refund then to cause negative customer scenarios. Please let me know if I can assist further, Loteia

Company responded via phone: The consumer's account was cancelled on July 8, 2017 and all charges were refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is mostly satisfactory to me.  The only update I feel is necessary is that I received the refund on 11/7/16 and not 11/4/16.  Also,  my phone does have a voice mail and I never received another call from the company informing me about the refund. The customer rep flatly denied me any refund except a partial refund and when I told her I would pursue other courses to receive a refund she said,  "You will lose. And when you call back you will not be offered even the partial refund. "
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I checked my credit card online and found that Renew Derma refunded me the full amount I requested in the complaint on January 4, 2017. My thanks to the Revdex.com and Renew Derma for the prompt attention to this matter.
Regards,
[redacted]

[redacted] ,     Please note We have refunded the customer due to there not understanding our policy although they originally  agreed to a 50% refund we gave them a total refund of all purchases ...             Thank You

Spoke with consumer via phone: The business stated in their response that the product was shipped.  The consumer never received nor wanted that item and was billed th $87.57 for the item. The business has refunded the $87.57 and the complaint has been resolved.

From: [redacted] <[redacted]@gmail.com>Date: Fri, Dec 30, 2016 at 8:55 PMSubject: Complaint #[redacted]To: [redacted]@cleveland.Revdex.com.org I received the other 50% of refund today as promised by them.Thanks,[redacted]

I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] They have taken care of this and have refunded $95.95 to my card.   Thanks so much for your help. [redacted]