Renaissance Studio Ltd.

Initial Business Response /* (1000, 5, 2017/06/19) */
Client was clearly notified of our hour minimum policy prior to Integrity providing servicesWe have this in place to reduce staffs travel throughout the work dayService was provided on July 13, and invoice was sent to the clients
address on July 31, She was also sent multiple statements that outline her invoice was passed dueThe invoice in question is almost a year old so we sent it to collectionsAfter we sent this to collections is the first time that we have heard back from the clientWould be more than willing to work with them but they feel they shouldn't have to pay anything
Initial Consumer Rebuttal /* (3000, 7, 2017/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company did NOT provide hours of serviceIt was maximum hour and 15minsThe provider was over mins late and left at minimum mins earlyI was ok with her being late expecting her to make it up on the end
Also, they are charging additional fees for mileage that were never divuldge
I did contact the company twice before about this issueThe first person apologized and I assumed it was dealt withThe service that was performed was not satiafactory at all
The 3rd time I contacted them they tried to tell me the social worker who set it up was notified of all these costsThere was no social worker involved