RemoteLock

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Steve [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you so much for the quick resolution Sincerely, [redacted]

A refund check was issued to [redacted] on 7/7/in the amount of $- A second refund check was issued and mailed to her on 7/27/in the amount of $ The total refunded to her was $which is the original amount for the product purchased We waived any restocking fees that would have typically been applied under our Warranty and Return Program (https://remotelock.com/warranty/).We apologize for any delays and or frustrations that the customer incurred - This was not our intent

We have reached out to Steve and have him set up to return the lock as requestedHe has been working with our support manager, NickIf there are more questions or concerns, he can reach me directly at [email protected] or 877-254-x 111.John [redacted] Director of Marketing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

***,I understand that you have been working with our support manager, ***, to get this matter resolvedWere you able to get the replacement lock installed and working with help from our support department? If not, please reach directly to me at [redacted] so we can get you up and runningWe are sorry it took some time for our team to reach outThere were some people who were out of office, and this sometimes makes phone calls more difficultIf you have issues in the future, please reach out directly to me[redacted]

Hello Revdex.com, Thank you for supplying this detailAt this time we have already processed refunds for this customer for the orders in questionOur internal investigation of this issue did discover that there was a entry issue with [redacted] Which that classification error did result in a delay for issuing any refundAs per our refund process and policy [redacted] can and will provide shipping labels for your customers for the return of the product and the initial freight charges for the orders are not included in the refund amountSine the customer in question did not follow our process and did not use our shipping labels and decided to take the burden of the return it it themselves [redacted] can't be held liable for choices the customer makes out side of our process.With that said, for the refund on [redacted] Since there was a error on the [redacted] was discovered [redacted] will be refunding the full amount of the purchase on this order being We also have the refund [redacted] already refunded for a total of Being a total of being refunded to the customer at this timeMoving forward, we hope that the helps ease the issue with the customer on the issues we have seen and we will continue to strive for a better customer experienceWe want to ensure that that customers follow processes that are defined by [redacted] to ensure the success of a sale or a returnWe thank you (the Revdex.com) for your involvement and wish you and the customer a good dayThank you, [redacted]

***, was mailed a check on DecI've been trying to check with her since we saw this online, but she has been out of the office and not responded. Hopefully, she will confirm that the matter has been handled when she returns to her office.LockState

Our support team has worked with Mr. *** to help him get his issue resolved. Here is the message: It was good to finally speak to you this afternoonI dont see any orders on your account to log a return ticket under the Lockstate warrantyWas the lock purchased from Lockstate
directly or a re-seller? I see that Kristi asked for this back on 12/20, we still have not received thatCan you please send that to me ASAP (if you have one)I have logged a return ticket for this lock and placed the order for a new RL lockThe return ticket number is ***the new order number is ***We will get the replacement out as soon as we can.------------Please let us know if you need more action on our part.LockState

On 3/19/2016 LockState support received an email from Mr. [redacted] requesting that his account be canceled. On 3/23/2016, LockState Support sent an email to Mr. [redacted] requesting that he remove the device that was on his account so that we could properly close his account and deactivate his service....

On 3/28/2016, our support department received an email from Mr. [redacted] stating that he did not receive a response in regards to his initial email. We do allow up to 24-48 hours for our support department to respond to emails, before we were able to respond to the email dated 3/28/2016, we received this complaint. We have issued a refund to the charge of $23.97 that was charged on 1/05/2016. We have also removed the device that was needed to be removed by Mr. [redacted] and have deactivated his account. Attached is confirmation of the refund. We are here to help in any other way we can, if Mr. [redacted] has any other requests or needs any other assistance. Thank you,LockState Support

A refund check was issued to [redacted] on 7/7/2017 in the amount of $219 - A second refund check was issued and mailed to her on 7/27/2017 in the amount of $241.96.  The total refunded to her was $460.96 which is the original amount for the product purchased.  We waived any restocking fees that would have typically been applied under our Warranty and Return Program (https://remotelock.com/warranty/).We apologize for any delays and or frustrations that the customer incurred - This was not our intent.

Hello Revdex.com,  Thank you for supplying this detail. At this time we have already processed refunds for this customer for the orders in question. Our internal investigation of this issue did discover that there was a entry issue with [redacted]. Which that classification error did result in a delay...

for issuing any refund. As per our refund process and policy [redacted] can and will provide shipping labels for your customers for the return of the product and the initial freight charges for the orders are not included in the refund amount. Sine the customer in question did not follow our process and did not use our shipping labels and decided to take the burden of the return it it themselves. [redacted] can't be held liable for choices the customer makes out side of our process.With that said, for the refund on [redacted]. Since there was a error on the [redacted] was discovered. [redacted] will be refunding the full amount of the purchase on this order being 220.41. We also have the refund [redacted] already refunded for a total of 219.00. Being a total of 439.41 being refunded to the customer at this time. Moving forward, we hope that the helps ease the issue with the customer on the issues we have seen and we will continue to strive for a better customer experience. We want to ensure that that customers follow processes that are defined by [redacted] to ensure the success of a sale or a return. We thank you (the Revdex.com) for your involvement and wish you and the customer a good day. Thank you, [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much for the quick resolution.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have reached out to Steve and have him set up to return the lock as requested. He has been working with our support manager, Nick. If there are more questions or concerns, he can reach me directly at [email protected] or 877-254-5625 x 111.John [redacted]Director of Marketing

[redacted],I understand that you have been working with our support manager, [redacted], to get this matter resolved. Were you able to get the replacement lock installed and working with help from our support department? If not, please reach directly to me at [redacted] so we can get you up and...

running. We are sorry it took some time for our team to reach out. There were some people who were out of office, and this sometimes makes phone calls more difficult. If you have issues in the future, please reach out directly to me.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Steve [redacted]