Remington Auto Salvage, Inc.

Review: Conversation started December 1

12/1, 1:17pm

Hello,

My name is [redacted], I recently found an ad for a gray drivers side door on car-part.com and purchased it by phone, when I got there they color was not gray it was: Golden Pewter Metallic. The 2008 Chevy Malibu and the malibu of that model and year only made one shade of gray, which is my color, gray, or dark gray metallic. My problem with this is, I was charged a restocking fee for a door color which was wrongly advertised by your company......2008 chevy malibu classic, LS w/ emblem in grille. I'm out $25.00 + tax because of the lack of discovery on your employee's part. Here is a link to the motortrend.com showing of the colors of the malibu.

http://www.motortrend.com/cars/2008/chevrolet/malibu/photos/colors.html

I would simply like to receive my restocking fee back and give this link to properly educate on the appropriate color listing of this door and whatever else might be out there that might be wrong.

If I can not get my reimbursement I will file a complaint with the Revdex.com because of my findings here on this website.

2008 Chevrolet Malibu Colors Exterior & Interior - Motor Trend Magazine

www.motortrend.com

View all available used 2008 Chevrolet Malibu paint colors options for interior and exterior to help you choose the right color for 2008 Chevrolet Malibu.

Here is another link:

http://www.cars.com/chevrolet/malibu-classic/2008/colors

2008 Chevrolet Malibu Classic Colors

www.cars.com

Research and compare the 2008 Chevrolet Malibu Classic and get MSRP, invoice price, used car book values, expert reviews, photos, features, pros and cons, equipment, specs, options and more.

I would simply like to receive my restocking fee back, there is only one color of Grey for this model of car, the employees of this business should have done there diligent research to ensure they were disclosing proper colors. This part never left the shelf of this facility, I looked at the part that was an incorrect color and walked back into the sales floor where I instructed the sales person that the door was not Grey and I didn't want that door.Desired Settlement: I would simply like to receive my restocking fee back, there is only one color of Grey for this model of car, the employees of this business should have done there diligent research to ensure they were disclosing proper colors. This part never left the shelf of this facility, I looked at the part that was an incorrect color and walked back into the sales floor where I instructed the sales person that the door was not Grey and I didn't want that door.

Business

Response:

Hi [redacted]

I just received a copy of your

email. First I would like to say that I’m sorry to hear that you were not happy

with your experience here at our facility. We are working very hard to make

sure all our customers are happy with the product and service they receive from

us.

You said in your email that you

saw the door advertised on Car-Part.com, in the description about the door it

also stated that the door was gray. This is the description about the door as

you saw it and it will also be on your invoice that you received from us, part

comments: GRY, U994L, 000. The word GRY is the color as we see it, the letters

U994L is the actual paint code used by GM and the numbers 000 mean to us that

it is a very nice door. We do not go off the color words that GM uses, we use

their paint codes that they put on every car they manufacture and that code is

on the Service Parts Identification stick located on every vehicle. Thank you

for sending me the link via motor trend but like I stated we us GM’s

information that they provide with every car they manufacture. I have attached

some pictures of the donor vehicle that the door came off of and the picture of

the Service Parts Identification sticker from the car so you can verify the

paint code.

The reason we charge a restock

is because our parts pullers get paid by the parts they pull off, so just

because the color was not correct for you we still have to pay the guys to pull

the door off and put the door back. I hope I have cleared up some of your

concerns and answered all your questions.

Thanks for thinking of us for

your automotive parts needs.

Bob Remington

This is the email that I sent to Greg in response to the one he sent us via face book. Even though we have " GRY " listed in our part comment along with the true GM paint code of " U994L " Greg must still feel that this is not acceptable. Our goal # 1 goal is to have all our customers happy with the service and product they receive from us so we will send Greg the refund he is requesting to the address on his invoice.

Thanks

Bob Remington

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I purchased a used engine from this company. It cost me $2000.00. Installed engine, drove vehicle for a couple weeks and noticed the engine started to run poorly. Had engine checked out and found it had very low oil pressure, and that the engine was no good. I spoke with the business owner to see if they would either give me a different engine, or my refund my money. He told me "sorry, there's nothing I can do for you". I would highly recommend not doing business with this company.