Remedy Pest Control

We serviced his three properties for an entire year; he has three separate accounts. We received one check (#***) for one of the properties/accounts but he's never paid his bills on the other accounts. This is the first we're hearing from him. We've sent his account to collections, after servicing...

the contract for a full year and going by there and sending invoices. He still owes $462.80 ($356+30% that collections adds on) on each of the two of the properties/accounts he's never paid on, and $115.70 ($89+30% that collections adds on), totaling $1041.30 with collections fees. We'd be willing to work with him.

[redacted] was a paying customer for 2 years. She stopped paying on her quarterly service and let her balance add up. Remedy continued to service the home until balance got too high. We sent several notices and bills each quarter. Remedy pest control has seized service and has sent the entire...

amount to a collection agency.

On May 3 [redacted] entered into a contract with us for 1 year. We discounted the initial service from $165 to $45 with the understanding that he would stay on for the remainder of the agreement. Not only did he receive the service and pay for it he also received and paid for the following 2...

services. At the end of the 3rd service he decided to cancel which he was allowed to do but he was charged the $120 cancellation fee because he canceled before the year agreement was up. After sending several attempts to collect by billing after 90 days the account was sent to collections for the $120 plus $36 which is the 30% collection fee.

The contract is cancelled out. We probably saw the letter and just cancelled out the contract. It is all taken care of. [redacted], owner

As stated in our contract, Remedy Pest Control will return and re-service the customer’s home with no charge. We have serviced [redacted]s house in the past for no charge. She did not send us a written cancellation and we were unaware of any attempts to cancel service. She still owes us $178.00. Her...

account has been cancelled and removed from our records. Remedy Pest Control did not take the option of adding a 30% collection fee to her bill.

She went to our old location. This billing was in error. I have spoken with the customer and the complaint is resolved. She does not owe anything.

Our records indicate that [redacted] did not fulfill her end of the contract. She had a contract for 5 services and we have only received payment for three of them. She called and cancelled. We should have given her a cancellation fee of $100, but did not. Her total should be $209. We are only...

asking for $89 for services rendered. Her account has been cancelled.

We have removed the charge.

Initial Business Response /* (1000, 10, 2015/09/10) */
We went out there a couple times and reserviced her for free. We closed her account. We only provide the warranty for 30 days. The customer waited until it was expired and did not want to continue with service. At this point, being...

September, we would reservice her home free of charge just to make her happy, but we will not warranty that next service if that's what she requests.

Mr. [redacted] signed a one year contract with Remedy Pest Control.  He paid for the initial service and then did not pay for the following quarterly services.  We have received no cancellation letter nor have we received any phone call with the desire to cancel.  We serviced the house...

according to our agreement and sent a quarterly bill to the house each quarter.  After attempting several times to contact Mr. [redacted], the balance was sent to a collections agency.  This happened over a year ago.

This individual signed a year contract to get a $120 discount.  They paid $45 and then did not pay for all of the other services rendered.  According to contract, we proceeded to service each quarter for the agreed $89 per quarter.  We didn't receive any response despite sending...

invoices and phone calls.  We, of course, have discontinued service and the account has been sent to a collections agency for the amount owed.

The customer never called to cancel services. Services were rendered for a whole year before we heard from the customer. Per the contract we service quarterly until asked to stop. We added 30% to the total for collection fees as explained in the contract. We have invoices as proof.