Remax Services

Complaint: [redacted] I am rejecting this response because:1st attachment is letter e mailed to Josh no responseThis letter was also sent certified mail no responseSecond attachment was letter discussion the failure on there part to paint house as promisedThe letter shows that after many e mails, they agreed to paint bottom floor as I gave up the $cleaning credit to have them paint3rd attachment show discussing repairs that were not fixed I have plenty more e mails based on repairsThe 4th attachment was a letter stating that I had put keys in lock boxThe letter showing I had to forward e mail to a friend who had dropped the keys to him on that MondayWith moving myself my son and I needed to get away and spend time togetherDriving to the shore Josh had called me and started to yell at me he was on speaker phone and my son heard the whole conversation had to tell him I was ending call due to the way he was treating me.Due to the amount of attachment I could only pick that would help prove my complaintI have pictures of the house before and afterI have picture and e mails of all the damage's I had requested fixed If you would like to send me a email address I would be more than happy to send you substantial evidence to help your investigationI can be reached by telephone if needed ###-###-####Regards, [redacted] ***the original e mail and certified letter sent to JoshI can send you more if needed thank you> On Aug 7, 2017, at 8:PM, [redacted] < [redacted] @***.com> wrote:>> Josh,>> Now that my boxes for my office are unpacked I was able to find my lease.>> Carpets:> I would like to see the receipt from previous tenants that they had the carpets cleanedWhen I moved in the house it was a complete disaster as noted on numerous e mails to ***.> I cleaned the carpets myself when I moved in along with the whole houseWhen I lived there my dog was not allowed in the bedrooms according to the pet addendum there was no need for me to have bedrooms cleaned as my dog was not allowed to go up stairs.> The dining room carpet there was no need to have it professionally cleaned due to the flood around June 8,I did steam clean and used sanitizer/deodorizer when I did the rooms with my steam cleaner as I did when I moved inWith the pictures I had taken you can see the marks the steam cleaner leftCleaned the dinning room even though there was no need for it.> Priced Professional carpet cleaning services received three different quotes below are the companies I had contacted> [redacted] carpet Steam cleaning $per room> Stanley steamer rooms $99.00> Neo carpet $per room>> With that said you charged me $Why was I not granted the same courtesy when I took occupancy of the property?>>> Keys / Rent>> In the lease it does state that I have to return keys to management office it does not state a date on it The keys were put in drop box on the 30th of JuneJune 30th was a Friday on Monday July 3rd the keys were dropped of to the office after the conversation we had through e mail and phone .>> Your charge of $is unwarranted due to failure to add a return by date on stated lease.>>> Door knob>> June 8th a e mail was sent to [redacted] telling her about the door hitting wall and a explanation to whyNo response> July 14th a email was sent to me apologizing for her and I quote "dropping the ball” for repairs requested>> Your charge $As stated above you were made aware of such issue and neglected to correct it.>>> Paint celling>> E mailed *** On Jan 27th and again on November 25th of explaining the log holder and the issuesHer response and I quote "The fireplace is a luxury not a necessity "> Fire place was not cleaned until after I moved in Sept 29th 2014.> The soot above the fire place is due to a in proper ventilation of fire placeI did try cleaning it numerous times because it looks hideous and dirty.> When the house was painted, that I paid for back in the beginning of my lease , the same problem was on the ceiling.>> What I don’t understand is how you can charge me for something I paid for.>> Your charge of $250.00, when you knew about the issue again, and failed to address it as well as correct it is unaceptable>> I await your responseThank you [redacted] ***>>>> On Aug 7, 2017, at 1:PM, [redacted] < [redacted] @***.com> wrote:>>>> Hi ***,>> Your lease and pet addendum say that all the carpets must be professionally cleaned, sanitized, and deodorized.>>>> Thank you,>>>> [redacted] >> Remax Services>> Penllyn Blue Bell Pike suite 120>> Blue Bell PA 19422>> ###-###-####.....office>> ###-###-####....cell>>>>> On Aug 7, 2017, at 1:PM, [redacted] < [redacted] @***.com> wrote:>>>>>> Josh ,>>> I received the security deposit statementCould you please tell me what carpets you are charging me for to have cleaned ? I have pictures and I would like to compare them with your charge.>>> Thank you [redacted] ***>>>>>> Sent from my [redacted] >>On Oct 18, 2017, at 3:PM, [redacted] < [redacted] @***.com> wrote:front doorOn Jun 8, 2015, at 9:AM, [redacted] < [redacted] @***.com> wrote:Good morning I wrote check prior to you getting back to me so I will adjust check next monthKitchen counters are peeling away they have been since Carl installed them Now there is a different area by the stove starting to come offFlood- carpet they cut in it and the basement floor has a hole in it from them taking samples above the cabinets the molding was taken down never replacedCloset door will not stay on track since the flood I have had no door on sinceThe front door stopper goes in to wall which is creating wholes from handle n stopper Shower head will not stay on the other one its broke The caulk around tub is peeling up in one big piece The front of house basement window coverings have been broke from winter outside Josh came over the house to check on this stuff by my e mail to you on March 3rd I don't understand why months later I am having to e plain this stuff all over again *** On Jun 5, 2015, at 6:AM, [redacted] < [redacted] @ [redacted] .net> wrote:You mention items in the house you believe need attention but you dont say why they need attentionWhat is wrong with them? Sent from my [redacted] Wireless 4G [redacted] smartphone-------- Original message --------From: [redacted] < [redacted] @***.com> Date: 06/04/9:PM (GMT-05:00) To: " [redacted] " < [redacted] @ [redacted] .net> Subject: Re: Rent I never used the hose it was the first time I turned it in on so I'm letting you know that I guess it rotted out If she does not want to replace it then I guess I just won't use it I'm not going to pay for a hose I never usedKitchen counters The mess from the flood Front door / walls Shower head in bathroom The coverings for both down stairs windows outside The breakfast bar I will contact owner about paint Thank you *** On Jun 4, 2015, at 7:PM, [redacted] < [redacted] @ [redacted] .net> wrote:hi ***;I thought Josh replied to your emailI apologize for our mis-communicationYour new rent payment begins July The hose was left for you to use and is your responsibility If it split you need to repair or replace it What items do you believe are in need of attention? As for the paint -the question was answered almost a year ago and has not changed The owner is not paying for any painting you had done[redacted] Joshua ** S [redacted] RE/MAX ServicesPenllyn Blue Bell PikeBlue Bell PA 19422###-###-#### - Direct###-###-#### - Josh's mobile###-###-#### - Main Office From: "***" < [redacted] @***.com>To: " [redacted] " < [redacted] @ [redacted] .net>Sent: Monday, June 1, 8:46:AMSubject: Rent Is my check to be the new increase this month or next monthDid you talk to Val about the paint? Also there is a split in the hose it needs to be replaced and I had talked to you about some things in the house that needed to be done Josh came over but I have heard nothing let me know thank you ***PaintOn Jun 26, 2014, at 3:PM, [redacted] < [redacted] @***.com> wrote: [redacted] I understand you are the middle man but you did tell us the house would be painted That is your responsibility as a real estate agent to have your facts straight before offering something you can not follow through with You told me the painter said it did not need to be painted and that is not factual I talked to Carl and he agreed that the house needs to be painted When I was told the house was not being cleaned I went over to clean and found how discussing the place is When I talked to you it was after the kitchen was cleaned You offered me a credit for cleaning, me being nice said I would rather have the house painted When I went up stairs to start cleaning the upstairs bathroom I realized the disgusting habits the previous tenants had and realized that I can n will not have the time nor strength to paint the upstairs So I'm asking again to honor what you said to me n [redacted] that the house would be painted As far as me moving in, that house was on the internet for a good two months so if it was not enough time to turn it over you should have said that I handed you $in the past two wks with good faith your word would hold up and that was painting the house and cleaning Neither was done so I'm sorry if your assuming the owner would do something that it did not happen but you are still responsible for following through with what we agreed on Thank you *** On Jun 26, 2014, at 12:PM, " [redacted] " < [redacted] @ [redacted] .net> wrote:Hi ***; I apologize for assuming that the owner would paint the house I surely thought she would paint at least the first floor since that took the brunt of wear and tear I am only the "middle man" and cannot make these decisions on my own.According to my telephone notes, we had offered you a credit for cleaning and you said that you would prefer to have the first floor painted instead, so we are getting that painting request done for you Has Carl contacted you with his schedule? I remember that this was a quick move in as you were quite anxious to secure the townhome for you and your son, since there was other interest in it We did our best to get the repairs done for you and as a rule have the cleaning done after the work men are finished but the cleaning crew was not able to do so on quick notice [redacted] Re/MAX ServicesPenllyn Blue Bell PikeBlue Bell PA 19422Direct - ###-###-####Main - ###-###-####From: " [redacted] ***" < [redacted] @***.com>To: "***" < [redacted] @ [redacted] .net>Cc: [redacted] @***.comSent: Thursday, June 26, 11:16:AMSubject: Re: [redacted] *** ApplicationGood morning, I do not understand, before I moved in you had said to [redacted] and I the place would be painted and cleanedNeither were doneYou gave me the place two days early in consideration of it not being cleanedThere was never any mention of a credit of $When I spoke with you on the phone I mentioned how filthy the place was you had said let me see if we can give you a creditThe fact is the place was suppose to be cleaned and painted before I moved inWith in reason the place should be painted at your expense and I should still get a $credit towards my next rentI await your reply so we can rectify this matter thank you [redacted] *** On Jun 25, 2014, at 5:PM, "***" < [redacted] @ [redacted] .net> wrote:Hi ***The owner has only given approval for the painting of the dining room, living room and kitchen, which was in lieu of a $credit to you for cleaning You may contact Carl and hire him to paint the bedrooms His number is ###-###-####[redacted] On Jun 25, 2014, at 4:PM, [redacted] < [redacted] @***.com> wrote:Ty I will Friday The place is so dirty it took me Sunday Monday n Tuesday just to clean the kitchens n bathrooms and the upstairs bathroom is not even done There is urine every where from floor to walls it's disgusting I almost threw up doing the toilets I don't think the previous tenants ever cleaned After cleaning I don't have the strength to paint so if he can do the bedrooms that would be great check for me please If not see if he will leave me Paint and I can see what I can do I don't know how people can live like that especially with children .will he be able to come in b my furniture on the 8th ? Just let me know Thank you *** On Jun 25, 2014, at 1:PM, " [redacted] " < [redacted] @ [redacted] .net> wrote:Hi ***; Please remember to have your mother sign the General Lease Addendum and return to me.Also, Carl will contact you to make arrangements for painting the living room, dining room and kitchen You have permission to paint the bedrooms in white Best regards, [redacted] RE/MAX ServicesPenllyn Blue Bell PikeBlue Bell PA 19422Direct - ###-###-####Main - ###-###-####From: " [redacted] ***" < [redacted] @***.com>To: " [redacted] " < [redacted] @ [redacted] .net>Sent: Thursday, June 19, 5:40:PMSubject: Re: [redacted] ApplicationGot her to sign last night I had to make copies I will put it in drop box tonight on my way home Ty [redacted] *** On Jun 18, 2014, at 12:PM, " [redacted] " < [redacted] @ [redacted] .net> wrote:Also, there is a drop box at our front door [redacted] RE/MAX ServicesPenllyn Blue Bell PikeBlue Bell PA 19422Direct - ###-###-####Main - ###-###-####From: " [redacted] ***" < [redacted] @***.com>To: " [redacted] " < [redacted] @ [redacted] .net>Sent: Tuesday, June 17, 8:47:PMSubject: Re: [redacted] ApplicationYes I'm so sorry with my sons birthday and Father's Day it completely slipped my mind I am going after work tomorrow to get her to sign it What time are you opened from ? [redacted] *** On Jun 17, 2014, at 8:PM, " [redacted] " < [redacted] @ [redacted] .net> wrote:Hi ***; I was not in the office today -Have you returned the lease with your Mother's signatures/initials? [redacted] RE/MAX ServicesPenllyn Blue Bell PikeBlue Bell PA 19422Direct - ###-###-####Main - ###-###-####From: " [redacted] ***" < [redacted] @***.com>To: "***" < [redacted] @ [redacted] .net>Sent: Saturday, June 7, 6:35:PMSubject: Re: [redacted] ApplicationHi [redacted] have you talked to the owner at all yet about me renting? If so could you please tell me what she would want to make her feel comfortable to rent to me I am also willing to give her months rent to get this place Thank you for your time on this I really do appreciate it Duffy On Jun 6, 2014, at 8:PM, "***" < [redacted] @ [redacted] .net> wrote:Its not about your credit Your credit report is fine.Jill P [redacted] < [redacted] @***.com> wrote:I also can give her references if she needs them My husband said he will fax over paper work to u on Monday and have it notarized I know a lot of people in the development that can vouch for me I'm shocked that my credit is not good enough considering my mortgage for yrs plus I make settlement on July 11th and I will receive atleast $20, [redacted] *** On Jun 6, 2014, at 5:PM, " [redacted] " < [redacted] @ [redacted] .net> wrote:Alimony is $month? Please supply that and I will present everything to the owner on Monday Thanks [redacted] RE/MAX ServicesPenllyn Blue Bell PikeBlue Bell PA 19422Direct - ###-###-####Main - ###-###-####From: " [redacted] ***" < [redacted] @***.com>To: " [redacted] " < [redacted] @ [redacted] .net>Sent: Friday, June 6, 2:28:PMSubject: Re: [redacted] Application [redacted] I can supply a notarized documentation of $alimony that my husband pays me and I can also get a co signer if need be I have paid a mortgage of $a month for yrs never been late [redacted] *** On Jun 6, 2014, at 11:AM, " [redacted] " < [redacted] @ [redacted] .net> wrote:Hi ***;Based on the financial information you provided, you application cannot be approved Your income shows as $36, Based on this amount, we could qualify you for a rental amount of $Is there additional income ie: child support documentation you can provide? I understand that your property is scheduled for settlement Will you be receiving funds for the property at settlement Maybe we can include that in the numbers I would need a copy of the agreement of sale and a preliminary HUD Settlement sheet Respectfully, [redacted] RE/MAX ServicesPenllyn Blue Bell PikeBlue Bell PA 19422Direct - ###-###-####Main - ###-###-####Regarding keysBegin forwarded message:From: [redacted] < [redacted] @***.com>Subject: Fwd: [redacted] ***Date: July 3, at 3:27:PM EDTTo: [redacted] < [redacted] @***.com>Sent from my [redacted] Begin forwarded message:From: [redacted] < [redacted] @***.com>Date: July 3, at 2:30:PM EDTTo: [redacted] < [redacted] @***.com>Subject: Re: [redacted] ***Please include a forwarding addressThank you, [redacted] Remax Services Penllyn Blue Bell Pike suite 120Blue Bell PA 19422###-###-####.....office###-###-####....cell On Jul 3, 2017, at 2:PM, [redacted] < [redacted] @***.com> wrote:Of course they are not in the lock box when I finished cleaning on the 30th I put them in the box I emailed you , Then when u e mailed me back I took them out of the box To drop them to u with forward addressMy lease is in one of the hundreds of boxes that are not un packed You will be getting keys soon Thank you Sent from my [redacted] On Jul 3, 2017, at 1:PM, [redacted] < [redacted] @***.com> wrote:***, As your lease states the keys and forwarding address were due by the 1st of July when your lease was already over When you gave notice months ago I mailed the letter, as I do with every single property I manage It is systematic so I know it was mailed same as any other mail sent to you The only key in the lockbox today when I met the owner was the key I put in for showings.Thank you,Joshua S [redacted] Re/Max ServicesPenllyn Blue Bell PikeBlue Bell PA 19422###-###-#### office###-###-#### cellOn Mon Jul 13:26:GMT-(Eastern Daylight Time), [redacted] < [redacted] @***.com> wrote:Josh , The first time I heard that they were due by the 3rd is when you contacted me this morning at 9:am The letter, if I received one, I was living in two houses and my mail was all over the place When I sent you a email stating I put keys in lock box your reply was ."I mailed a letter with instructions that all keys and forwarding address are to be dropped at my office so I can return security deposit within days"Nothing in that e mail states anything about June 3rd I was taking my son to the shore after a long hard two months to spend time with him You were on speaker phone in my car when you were being completely unprofessional and raising your voice to me My son heard the whole conversation I do not appreciate you treating me like that with disrespect The keys will be in your office by the end of business today which is 5:pm If for some reason the door is locked they will be put in the night boxThank you [redacted] *** Sent from my [redacted] > On Jul 3, 2017, at 9:AM, [redacted] < [redacted] @***.com> wrote:> > It is not the 3rd of July and the keys have NOT been returned to my office as instructed many times You will continue to be charged rent until I receive them > > Thank you,> > [redacted] > Remax Services > Penllyn Blue Bell Pike suite 120> Blue Bell PA 19422> ###-###-####.....office> ###-###-####....cell > >> On Jul 2, 2017, at 10:AM, [redacted] < [redacted] @***.com> wrote:>> >> Ok I will take it out today .>> >> Sent from my [redacted] >> >>> On Jul 2, 2017, at 9:AM, [redacted] < [redacted] @***.com> wrote:>>> >>> I mailed a letter with instructions that all keys and forwarding address are to be dropped at my office so I can return security deposit within days>>> >>> Thank you,>>> >>> [redacted] >>> Remax Services >>> Penllyn Blue Bell Pike suite 120>>> Blue Bell PA 19422>>> ###-###-####.....office>>> ###-###-####....cell >>> >>>> On Jul 2, 2017, at 9:AM, [redacted] < [redacted] @***.com> wrote:>>>> >>>> Good morning , I put key in lock box on door Was not sure what to do with it >>>> Thank you *** >>>> >>>> Sent from my [redacted]

---------- Forwarded message ----------From: josh s*** Date: Fri, Oct 13, at 10:AMSubject: ID # ***To: [email protected]: ***@remaxservices.comHello, I would like to respond to a complaint filed by *** *** submitted 9/15/with
an assigned ID of ***. The 2nd floor was the only area that was agreed to be painted before she moved in, and it was painted. The tenant took it upon herself to have paint the home after she moved inThe home was cleaned properly before she moved in.$damage charge from the deposit is for painting the ceiling where soot accumulated.The lease and pet addendum required the tenant to have all the carpets cleaned, sanitized, and deodorized by a professional companyI called Stanley steemer which is a very well known company to do the work.The keys were not available to us until the days after she was schedule to the vacate. She was unresponsive until the 3rd day telling me she was at the beach.I have pictures showing the bad condition and repairs needed when the tenant moved out.She did email me about me having carpets cleaned and I responded quoting the lease and pet addendum.Please feel free to contact me with any question.Thank you,*** ***Remax ServicesPenllyn Blue Bell Pike suite 120Blue Bell PA 19422###-###-####.....office###-###-####....cell

Complaint: [redacted]
I am rejecting this response because:1st attachment is letter e mailed to Josh no response. This letter was also sent certified mail no response. Second attachment was letter discussion the failure on there part to paint house as promised. The letter shows that after many e mails, they agreed to paint bottom floor as I gave up the $450.00 cleaning credit to have them paint. 3rd attachment show discussing repairs that were not fixed . I have  plenty more e mails based on repairs. The 4th attachment was a letter stating that I had put keys in lock box. The letter showing I had to forward e mail to a friend who had dropped the keys to him on that Monday. With moving myself my son and I needed to get away and spend time together. Driving to the shore Josh had called me and started to yell at me he was on speaker phone and my son heard the whole conversation had to tell him I was ending call due to the way he was treating me.Due to the amount of attachment I could only pick 4 that would help prove my complaint. I have pictures of the house before and after. I have picture and e mails of all the damage's I had requested fixed.  If you would like to send me a email address I would be more than happy to send you substantial evidence to help your investigation. I can be reached by telephone if needed ###-###-####Regards,
[redacted]the original e mail and certified letter sent to JoshI can send you more if needed thank you> On Aug 7, 2017, at 8:17 PM, [redacted] <[redacted]@[redacted].com> wrote:>> Josh,>> Now that my boxes for my office are unpacked I was able to find my lease.>> Carpets:> I would like to see the receipt from previous tenants that they had the carpets cleaned. When I moved in the house it was a complete disaster as noted on numerous e mails to [redacted].> I cleaned the carpets myself when I moved in along with the whole house. When I lived there my dog was not allowed in the bedrooms according to the pet addendum there was no need for me to have bedrooms cleaned as my dog was not allowed to go up stairs.> The dining room carpet there was no need to have it professionally cleaned due to the flood around June 8,2015 . I did steam clean and used sanitizer/deodorizer when I did the rooms with my steam cleaner as I did when I moved in. With the pictures I had taken you can see the marks the steam cleaner left. Cleaned the dinning room even though there was no need for it.> Priced Professional carpet cleaning services received three different quotes  below are the companies I had contacted> 1.[redacted] carpet Steam cleaning $29.00 per room> 2. Stanley steamer 3 rooms $99.00> 3. Neo carpet $29.00 per room>> With that said you charged  me $495.02 . Why was I not granted the same courtesy when I took occupancy of the property?>>> Keys / Rent>> In the lease it does state that I have to return keys to management office it does not state a date on it . The keys were put in drop box on the 30th of June. June 30th was a Friday on Monday July 3rd the keys were dropped of to the office after the conversation we had through e mail and phone .>> Your charge  of $123.39 is unwarranted due to failure to add a return by date on stated lease.>>> Door knob>> June 8th 2015 a e mail was sent to [redacted] telling her about the door hitting wall and a explanation to why. No response> July 14th 2015 a email was sent to me apologizing for her  and I quote "dropping the ball” for repairs requested>> Your charge $75.00. As stated above you were made aware of such issue and neglected to correct it.>>> Paint celling>> E mailed [redacted]  On Jan 27th and again on November 25th of 2015 explaining the log holder  and the issues. Her response and I quote "The fireplace is a luxury not a necessity "> Fire place was not cleaned until after I moved in Sept 29th 2014.> The soot above the fire place is due to a in proper ventilation of fire place. I did try cleaning it numerous times because it looks hideous and dirty.> When the house was painted, that I paid for back in the beginning of my lease , the same problem was on the ceiling.>> What I don’t understand is how you can charge me for something I paid for.>> Your charge of $250.00, when you knew about the issue again, and failed to address it as well as correct it is unaceptable>> I await your response. Thank you [redacted]>>>> On Aug 7, 2017, at 1:47 PM, [redacted] <[redacted]@[redacted].com> wrote:>>>> Hi [redacted],>>     Your lease and pet addendum say that all the carpets must be professionally cleaned, sanitized, and deodorized.>>>> Thank you,>>>> [redacted]>> Remax Services>> 794 Penllyn Blue Bell Pike suite 120>> Blue Bell PA 19422>> ###-###-####.....office>> ###-###-####....cell>>>>> On Aug 7, 2017, at 1:20 PM, [redacted] <[redacted]@[redacted].com> wrote:>>>>>> Josh ,>>> I received the security deposit statement. Could you please tell me what carpets you are charging me for to have cleaned ?  I have pictures and I would like to compare them with your  charge.>>> Thank you [redacted]>>>>>> Sent from my [redacted]>>On Oct 18, 2017, at 3:28 PM, [redacted] <[redacted]@[redacted].com> wrote:front doorOn Jun 8, 2015, at 9:42 AM, [redacted] <[redacted]@[redacted].com> wrote:Good morning I wrote check prior to you getting back to me so I will adjust check next month. Kitchen counters are peeling away they have been since Carl installed them . Now there is a different area by the stove starting to come off. Flood- carpet they cut in it and the basement floor has a hole in it from them taking samples above the cabinets the molding was taken down never replaced. Closet door will not stay on track since the flood  I have had no door on since. The front door stopper goes in to wall which is creating wholes from handle n stopper Shower head will not stay on the other one its broke The caulk around tub is peeling up in one big piece The front of house basement window coverings have been broke from winter outside Josh came over the house to check on this stuff by my e mail to you on March 3rd I don't understand why 3 months later I am having to e plain this stuff all over again . [redacted] On Jun 5, 2015, at 6:02 AM, [redacted] <[redacted]@[redacted].net> wrote:You mention items in the house you believe need attention but you dont say why they need attention. What is wrong with them?  Sent from my [redacted] Wireless 4G [redacted] smartphone-------- Original message --------From: [redacted] <[redacted]@[redacted].com> Date: 06/04/2015 9:31 PM (GMT-05:00) To: "[redacted]" <[redacted]@[redacted].net> Subject: Re: Rent I never used the hose it was the first time I turned it in on so I'm letting you know that I guess it rotted out . If she does not want to replace it then I guess I just won't use it I'm not going to pay for a hose I never used. Kitchen counters The mess from the flood Front door / walls Shower head in bathroom The coverings for both down stairs windows outside The breakfast bar I will contact owner about paint Thank you [redacted] On Jun 4, 2015, at 7:41 PM, [redacted] <[redacted]@[redacted].net> wrote:hi [redacted];I thought Josh replied to your email. I apologize for our mis-communication. Your new rent payment begins July 1.  The hose was left for you to use and is your responsibility.   If it split you need to repair or replace it.   What items do you believe are in need of attention?  As for the paint -the question was answered almost a year ago and has not changed.  The owner is not paying for any painting you had done.[redacted]Joshua ** S[redacted]RE/MAX Services794 Penllyn Blue Bell PikeBlue Bell PA 19422###-###-####   - Direct###-###-####   - Josh's mobile###-###-####   - Main Office From: "[redacted]" <[redacted]@[redacted].com>To: "[redacted]" <[redacted]@[redacted].net>Sent: Monday, June 1, 2015 8:46:52 AMSubject: Rent Is my check to be the new increase this month or next month. Did you talk to Val about the paint? Also there is a split in the hose it needs to be replaced and I had talked to you about some things in the house that needed to be done Josh came over but I have heard nothing let me know thank you [redacted]PaintOn Jun 26, 2014, at 3:05 PM, [redacted] <[redacted]@[redacted].com> wrote:[redacted] I  understand you are the middle man but you did tell us the house would be painted . That is your responsibility as a real estate agent to have your facts straight before offering something you can not follow through with . You told me the painter said it did not need to be painted and that is not factual . I talked to Carl and he agreed that the house needs to be painted . When I was told the house was not being cleaned I went over to clean and found how discussing the place is . When I talked to you it was after the kitchen was cleaned . You offered me a credit for cleaning, me being nice said I would rather have the house painted . When I went up stairs to start cleaning the upstairs bathroom I realized the disgusting habits the previous tenants had and realized that I can n will not have the time nor strength to paint the upstairs . So I'm asking again to honor what you said to me n [redacted] that the house would be painted . As far as me moving in, that house was on the internet for a good two months so if it was not enough time to turn it over you should have said that . I handed you $4500.00 in the past two wks with good faith your word would hold up and that was painting the house and cleaning . Neither was done so I'm  sorry if your assuming the owner would do something that it did not happen but you are still responsible for following through with what we agreed on . Thank you [redacted] On Jun 26, 2014, at 12:43 PM, "[redacted]" <[redacted]@[redacted].net> wrote:Hi [redacted]; I apologize for assuming that the owner would paint the house.  I surely thought she would paint at least the first floor since that took the brunt of wear and tear.   I am only the "middle man" and cannot make these decisions on my own.According to my telephone notes, we had offered you a credit for cleaning and you said that you would prefer to have the first floor painted instead, so we are getting that painting request done for you.  Has Carl contacted you with his schedule? I remember that this was a quick move in as you were quite anxious to secure the townhome for you and your son, since there was other interest in it.  We did our best to get the repairs done for you and as a rule have the cleaning done after the work men are finished but the cleaning crew was not able to do so on quick notice. [redacted]Re/MAX ServicesPenllyn Blue Bell PikeBlue Bell PA 19422Direct - ###-###-####Main   - ###-###-####From: "[redacted]" <[redacted]@[redacted].com>To: "[redacted]" <[redacted]@[redacted].net>Cc: [redacted]@[redacted].comSent: Thursday, June 26, 2014 11:16:58 AMSubject: Re: [redacted] ApplicationGood morning, I do not understand,  before I moved in you had said to [redacted] and I the place would be painted and cleaned. Neither were done. You gave me the place two days early in consideration of it not being cleaned. There was never any mention of a credit of $300.00 . When I spoke with you on the phone I mentioned how filthy the place was you had said let me see if we can give you a credit. The fact is the place was suppose to be cleaned and painted before I moved in. With in reason the place should be painted at your expense and I should still get a $300.00 credit towards my next rent. I await your reply so we can rectify this matter thank you [redacted] On Jun 25, 2014, at 5:16 PM, "[redacted]" <[redacted]@[redacted].net> wrote:Hi [redacted]The owner has only given approval for the painting of the dining room, living room and kitchen, which was in lieu of a $300 credit to you for cleaning.  You may contact Carl and hire him to paint the bedrooms.  His number is ###-###-####.[redacted]On Jun 25, 2014, at 4:46 PM, [redacted] <[redacted]@[redacted].com> wrote:Ty I will Friday . The place is so dirty it took me Sunday Monday n Tuesday just to clean the kitchens n bathrooms and the upstairs bathroom  is not even done . There is urine every where from floor to walls it's disgusting I almost threw up doing the toilets  I don't think the previous tenants ever cleaned . After cleaning I don't have the strength to paint so if he can do the bedrooms that would be great check for me please . If not see if he will leave me Paint and I can see what I can do . I don't know how people can live like that especially with children .will he be able to come in b 4 my furniture on the 8th ? Just let me know  Thank you [redacted] On Jun 25, 2014, at 1:32 PM, "[redacted]" <[redacted]@[redacted].net> wrote:Hi [redacted]; Please remember to have your mother sign the General Lease Addendum and return to me.Also, Carl will contact you to make arrangements for painting the living room, dining room and kitchen.  You have permission to paint the bedrooms in white Best regards,[redacted]RE/MAX Services794 Penllyn Blue Bell PikeBlue Bell PA 19422Direct - ###-###-####Main   - ###-###-####From: "[redacted]" <[redacted]@[redacted].com>To: "[redacted]" <[redacted]@[redacted].net>Sent: Thursday, June 19, 2014 5:40:18 PMSubject: Re: [redacted] ApplicationGot her to sign last night I had to make copies I will put it in drop box tonight on my way home Ty [redacted] On Jun 18, 2014, at 12:31 PM, "[redacted]" <[redacted]@[redacted].net> wrote:Also, there is a drop box at our front door. [redacted]RE/MAX Services794 Penllyn Blue Bell PikeBlue Bell PA 19422Direct - ###-###-####Main   - ###-###-####From: "[redacted]" <[redacted]@[redacted].com>To: "[redacted]" <[redacted]@[redacted].net>Sent: Tuesday, June 17, 2014 8:47:37 PMSubject: Re: [redacted] ApplicationYes I'm so sorry with my sons birthday and Father's Day it completely slipped my mind I am going after work tomorrow to get her to sign it . What time are you opened from ? [redacted] On Jun 17, 2014, at 8:00 PM, "[redacted]" <[redacted]@[redacted].net> wrote:Hi [redacted]; I was not in the office today -Have you returned the lease with your Mother's signatures/initials?[redacted]RE/MAX Services794 Penllyn Blue Bell PikeBlue Bell PA 19422Direct - ###-###-####Main   - ###-###-####From: "[redacted]" <[redacted]@[redacted].com>To: "[redacted]" <[redacted]@[redacted].net>Sent: Saturday, June 7, 2014 6:35:56 PMSubject: Re: [redacted] ApplicationHi [redacted] have you talked to the owner at all yet about me renting? If so could you please tell me what she would want to make her feel comfortable to rent to me . I am also willing to give her 6 months rent to get this place Thank you for your time on this . I really do appreciate it . Duffy On Jun 6, 2014, at 8:15 PM, "[redacted]" <[redacted]@[redacted].net> wrote:Its not about your credit.  Your credit report is fine.Jill P[redacted] <[redacted]@[redacted].com> wrote:I also can give her references if she needs them . My husband said he will fax over paper work to u on Monday and have it notarized . I know a lot of people in the development that can vouch for me . I'm shocked that my credit is not good enough considering my mortgage for 9 yrs plus I make settlement on July 11th and I will receive atleast $20,000 . [redacted] On Jun 6, 2014, at 5:49 PM, "[redacted]" <[redacted]@[redacted].net> wrote:Alimony is $500 month?  Please supply that and I will present everything to the owner on Monday.  Thanks[redacted]RE/MAX Services794 Penllyn Blue Bell PikeBlue Bell PA 19422Direct - ###-###-####Main   - ###-###-####From: "[redacted]" <[redacted]@[redacted].com>To: "[redacted]" <[redacted]@[redacted].net>Sent: Friday, June 6, 2014 2:28:32 PMSubject: Re: [redacted] Application[redacted] I can supply a notarized documentation  of $500.00 alimony that my husband pays me and I can also get a co signer if need be . I have paid a mortgage of $1200 a month for 9 yrs never been late . [redacted] On Jun 6, 2014, at 11:31 AM, "[redacted]" <[redacted]@[redacted].net> wrote:Hi [redacted];Based on the financial information you provided, you application cannot be approved.  Your 2013 income shows as $36,686.  Based on this amount, we could qualify you for a rental amount of $950. Is there additional income ie: child support documentation you can provide?   I understand that your property is scheduled for settlement.  Will you be receiving funds for the property at settlement.  Maybe we can include that in the numbers.  I would need a copy of the agreement of sale and a preliminary HUD Settlement sheet Respectfully, [redacted]RE/MAX Services794 Penllyn Blue Bell PikeBlue Bell PA 19422Direct - ###-###-####Main   - ###-###-####Regarding keysBegin forwarded message:From: [redacted] <[redacted]@[redacted].com>Subject: Fwd: [redacted]Date: July 3, 2017 at 3:27:36 PM EDTTo: [redacted] <[redacted]@[redacted].com>Sent from my [redacted]Begin forwarded message:From: [redacted] <[redacted]@[redacted].com>Date: July 3, 2017 at 2:30:12 PM EDTTo: [redacted] <[redacted]@[redacted].com>Subject: Re: [redacted]Please include a forwarding addressThank you,[redacted] Remax Services 794 Penllyn Blue Bell Pike suite 120Blue Bell PA 19422###-###-####.....office###-###-####....cell On Jul 3, 2017, at 2:01 PM, [redacted] <[redacted]@[redacted].com> wrote:Of course they are not in the lock box when I finished cleaning on the 30th I put them in the box . I emailed you ,  Then when u e mailed me back I took them out of the box . To drop them to u with forward address. My lease is in one of the hundreds of boxes that are not un packed . You will be getting keys soon Thank you Sent from my [redacted]On Jul 3, 2017, at 1:45 PM, [redacted] <[redacted]@[redacted].com> wrote:[redacted],    As your lease states the keys and forwarding address were due by the 1st of July when your lease was already over.  When you gave notice 2 months ago I mailed the letter, as I do with every single property I manage.  It is systematic so I know it was mailed same as any other mail sent to you.  The only key in the lockbox today when I met the owner was the key I put in for showings.Thank you,Joshua S[redacted]Re/Max Services794 Penllyn Blue Bell PikeBlue Bell PA 19422###-###-####     office###-###-####     cellOn Mon Jul 03 2017 13:26:08 GMT-0400 (Eastern Daylight Time), [redacted] <[redacted]@[redacted].com> wrote:Josh , The first time I heard that they were due by the 3rd is when you contacted me this morning at 9:31 am . The letter,  if I received one,  I was living in two houses and my mail was all over the place . When I sent you a email stating I put keys in lock box your reply was ."I mailed a letter with instructions that all keys and forwarding address are to be dropped at my office so I can return security deposit within 30 days"Nothing in that e mail states anything about June 3rd . I was taking my son to the shore after a long hard two months to spend time with him . You were on speaker phone in my car when you were being completely unprofessional and raising your voice to me . My son heard the whole conversation . I do not appreciate you treating me like that with disrespect . The keys will be in your office by the end of business today which is 5:00 pm . If for some reason the door is locked they will be put in the night box. Thank you [redacted] Sent from my [redacted]> On Jul 3, 2017, at 9:33 AM, [redacted] <[redacted]@[redacted].com> wrote:> > It is not the 3rd of July and the keys have NOT been returned to my office as instructed many times.  You will continue to be charged rent until I receive them.  > > Thank you,> > [redacted] > Remax Services > 794 Penllyn Blue Bell Pike suite 120> Blue Bell PA 19422> ###-###-####.....office> ###-###-####....cell > >> On Jul 2, 2017, at 10:18 AM, [redacted] <[redacted]@[redacted].com> wrote:>> >> Ok I will take it out today .>> >> Sent from my [redacted]>> >>> On Jul 2, 2017, at 9:42 AM, [redacted] <[redacted]@[redacted].com> wrote:>>> >>> I mailed a letter with instructions that all keys and forwarding address are to be dropped at my office so I can return security deposit within 30 days. >>> >>> Thank you,>>> >>> [redacted] >>> Remax Services >>> 794 Penllyn Blue Bell Pike suite 120>>> Blue Bell PA 19422>>> ###-###-####.....office>>> ###-###-####....cell >>> >>>> On Jul 2, 2017, at 9:30 AM, [redacted] <[redacted]@[redacted].com> wrote:>>>> >>>> Good morning , I put key in lock box on door . Was not sure what to do with it .  >>>> Thank you [redacted] >>>> >>>> Sent from my [redacted]