Reliance First Capital

BEWARE OF RELIANCE FIRST CAPITAL AND THE LIARS: Jason DiBartolo and Linda Hhoffman'they are the most manipulating people I have ever seen by the time they got done with us
our credit score went from high 700s to mid 400s dealing with them, too much to go into detail about. JUST BEWARE Go to www.usbank.com

I just closed on a refinace of my mortage with Reliance First Capital, and I could not be happier with the service I have received.

I was originally turned down by my own bank due to a low credit care. I had an accident last year and required major surgery. I was out of work for six months, and my credit score dropped. I put in a search online for refinancing, and three companies responded. Two left generic auto responses, but Chad Kirschbaum from Reliance First Capital left an actual live voice mail message.

I called him back, and he was very supportive of my situation. Although my credit score was quite low, he was able to refinance my mortgage. In my previous experiences with banks and mortage companies, I have had to submit duplicate financial paperwork two or three times. With Chad, I only had to submit the paperwork one time. He never lost any of it!

Chad called or text me often, keeping communications fully open, which was refreshing. He assisted me with how to make my house look as good as possible for the appraisal. He supported me every step of the process.

I highly recommend Chad Michael Kirschbaum. It was a great pleasure working with him and his team!

After much time of being rushed as everyone's shared as well, we got the loan finalized. Due to the enormous amount of paperwork that we had to do over, do over and do over, it ended up being the case where Reliance had been paying the property taxes on a vacant lot, we owned the lot, but it's not the one with the house. My taxes were almost in default; I couldn't file state taxes, which is the only way I found out the taxes were not being paid. I contacted them but was met with a 'we will look into this' and that the property lot # was correct. Clearly not or the taxes wouldn't have been paid to the wrong account. I spoke with county tax auditor and said to that point they had 2 weeks or there would be penalties again. Last year, the first year of the mortgage, they hadn't paid ANY at all. It's in their paperwork but it didn't happen. Felt like I was being set up for a tax sale of my property. They could sure grab the land then. They did pay the back taxes at that point, but they paid incorrectly again this past year 2022 to the wrong parcel number. Again, I'm feeling they want things to go south. How can a financier of mortgages not be up on what they're required to do? At this point, I'm scared, crossing my fingers they have not gotten me into a BIG MESS. I can't get anyone on the phone to give a clear answer; just we will forward this... when and to whom is the question of the day. My payments have been on time each month, I'm keeping my end up, but their professionalism is only in the 'make you feel good' side. Say anything to get you to feel satisfied and then it's gone away/hide n seek. The inaction that you do receive is truly depressing to the hard-working people out here. In addition to the agreement that was made on one of the numerous versions I signed, my daughters who live in my home, were to be listed as being able to take over the loan as written. On the final copy they sent me, there was a box checked about possible taking over of a loan, but not specifying whom that was. I asked regarding this...I got no reasonable answer. Just that it's doable. I knew it was doable and I wanted to list them originally but was told it would take too long and they'd have to redo the whole thing costing me more money. It's all just amazingly SAD. If you have other options for a servicer of a loan, I would absolutely go with the other option. No telling what mess you'll end up in or how long you'll have to endure drama. It's nearing 2 years now having to look over my back to make sure they're not messing with my home. If you read anyone's name of Thomas Berry...do not engage the man.

Reliance First Capital changed the terms of my proposed loan just before the expected closing. Higher interest rate, higher closing costs, etc. than indicated on the Disclosure documents.

We have received the submission and the claims will be investigated immediately

This matter has been addressed and resolved

Did a refinance using VA benefits, which had a competitive rate vs a
conventional loan , able to finance up to 100% of value etc. Started
the process around Thanksgiving , which made it take longer because of
holidays etc. Learned that using [redacted] will guarantee you a
bombard of phone calls , emails , etc from various companies, some of
who take some effort to leave you alone.
After some research , I decided to try Reliance First Capital , they
have been around since 2008 / 7 years or so , have very few complaints
, etc. I worked mainly with Eric E[redacted]s , also Amy W[redacted] and Ben
C[redacted]. They were very thorough , patient , and very fast to respond
thru the whole process. They did give me a good faith estimate up
front based on my income and credit score. Took me a few weeks to
come up with the money for the appraisal, which came back at a decent
number, so we were able to move forward. Getting tax transcripts from
the IRS took some time , as I am a disabled veteran and don't normally
file taxes, otherwise that would have only taken a few days. Whole
process would have taken closer to 30 days if it wasnt delayed by the
things I mentioned, which is not bad at all. Closing costs were about
$1500, which was fine.
Had a certified closing notary come to my house to sign papers for
closing, which I had never heard of before , I guess that is becoming
common practice , and was very convenient. Title company [redacted]
messed up on getting me the cash out funds , [redacted] sent me a company
check instead of a certified bank check , which my bank wanted to put
a 10 business day hold on, was a supposed to be a wire transfer from
[redacted] 3 business days after closing. I was able to lift the hold with
my own bank , but almost wasn't able.
Reliance First Capital was excellent , and fast when they were able
to be , thru the whole process.

We have received the submission and the claims will be investigated immediately.

This matter has been addressed and resolved.

Review: My husband and I applied for a mortgage with Reliance after being contacted by them. At the time I said I didn't know if the appraisal would come in, however I was assured over and over there would be other options by a [redacted] who by the way never returned my calls . So we continued with the process. Well it did not come in and we were dropped they never filed a appeal to get the appraisal re looked at' never returned any of our paperwork or phone calls, which there have been many. In other words they are a very deceptive company promise the consumer they have their back then run with the funds in this case the appraisal funds. which I believe should be refunded to us. MY husband is a 100 percent disabled veteran and we live on a very fixed income and instead of helping us it just put us further in debt,plus it lowered our credit score. Reliance should be held accountable, how many other people have they done this to. I would like our appraisal refunded and their name taken off our look up on our credit inquiry. I have filed this after trying once again to contact them again last week. They are just terrible.Desired Settlement: Appraisal refunded or at least half and there inquiry taken of credit report plus our paperwork returned

Business

Response:

We have received the submission and the claims will be investigated immediately.

Business

Response:

This matter has been addressed and resolved.

Did a refinance using VA benefits, which had a competitive rate vs a
conventional loan , able to finance up to 100% of value etc. Started
the process around Thanksgiving , which made it take longer because of
holidays etc. Learned that using [redacted] will guarantee you a
bombard of phone calls , emails , etc from various companies, some of
who take some effort to leave you alone.
After some research , I decided to try Reliance First Capital , they
have been around since 2008 / 7 years or so , have very few complaints
, etc. I worked mainly with Eric E[redacted]s , also Amy W[redacted] and Ben
C[redacted]. They were very thorough , patient , and very fast to respond
thru the whole process. They did give me a good faith estimate up
front based on my income and credit score. Took me a few weeks to
come up with the money for the appraisal, which came back at a decent
number, so we were able to move forward. Getting tax transcripts from
the IRS took some time , as I am a disabled veteran and don't normally
file taxes, otherwise that would have only taken a few days. Whole
process would have taken closer to 30 days if it wasnt delayed by the
things I mentioned, which is not bad at all. Closing costs were about
$1500, which was fine.
Had a certified closing notary come to my house to sign papers for
closing, which I had never heard of before , I guess that is becoming
common practice , and was very convenient. Title company [redacted]
messed up on getting me the cash out funds , [redacted] sent me a company
check instead of a certified bank check , which my bank wanted to put
a 10 business day hold on, was a supposed to be a wire transfer from
[redacted] 3 business days after closing. I was able to lift the hold with
my own bank , but almost wasn't able.
Reliance First Capital was excellent , and fast when they were able
to be , thru the whole process.